At a Glance
- Tasks: Assist patients with inquiries and book outpatient appointments at KIMS Hospital.
- Company: Join KIMS Hospital, a leader in quality patient care.
- Benefits: Enjoy 33 days annual leave, private health insurance, and a pension scheme.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by guiding patients through their healthcare journey.
- Qualifications: Experience in customer service or healthcare, strong communication skills required.
The predicted salary is between 27200 - 27200 £ per year.
Working Hours: 40 hours per week. Weekly shift rotation, Monday-Friday, 8.00am-4.00pm and 12.00pm-8.00pm
Salary: £27,200 per annum
Do you have experience in dealing with customers or patients, providing an outstanding service and being the first point of contact? Our Self Pay Department have an exciting opportunity for a Self-Pay Advisor, whose role will be to advise patients on the specialities we have ensuring that their journey starts off seamlessly. At KIMS Hospital, one of our main strategic objectives is to provide outstanding, safe, quality care for our patients. You will be working in a small inbound advisory team, taking calls from prospective patients considering treatment at KIMS Hospital and maximising the conversion of contacts into outpatient appointments.
Role Responsibilities include:
- Answer all enquiries by telephone or email in a prompt and efficient manner, to assist patients in obtaining an outpatient appointment within KIMS Hospital.
- Identify customer needs and provide all relevant information about services, specialists, fees and payment at the first interaction in order to book an appropriate appointment.
- Liaise closely with consultants’/specialists’ secretaries, clinical and non-clinical departments/colleagues within the hospital to gather information relevant to patient bookings and quotations.
- Be responsible for compiling accurate quotations for all self-pay patients, both verbal and written, issue letters and information packs and to book outpatient appointments at the time of enquiry.
Person Specification:
- Previous experience working within a patient advisory role in the healthcare sector.
- Confident to create and issue quotes.
- A good understanding of medical/hospital terminology.
- Excellent interpersonal and communication skills both oral and written.
- The ability to pay close attention to detail and work with a high level of empathy and maturity.
- Be a flexible and adaptable individual that can work to tight deadlines, cope under pressure and comfortably prioritise their workload.
- The ability to provide a professional, efficient and friendly service to all customers using the department.
- The ability to work at a fast pace with a high level of accuracy.
KIMS Hospital employees enjoy the following benefits:
- Pension Scheme
- Private Health Insurance
- 33 Days annual leave plus extra time off for your birthday
- Life Assurance
- Free secure car park
- Free Eye Test
- Up to 40% discount for some KIMS Hospital services
At KIMS Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities and disability confident employer.
Any offers of employment made by KIMS Hospital for this position will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service.
Self Pay Advisor in Maidstone employer: KIMS Hospital
KIMS Hospital Maidstone is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. As a Lead Theatre Practitioner, you will benefit from competitive salaries, a generous welcome bonus, and comprehensive benefits including private health insurance and 33 days of annual leave. Join our dedicated team where your expertise will be valued, and you will have the opportunity to lead and inspire others in a state-of-the-art facility committed to delivering the highest standards of patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Self Pay Advisor in Maidstone
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like KIMS Hospital.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at KIMS Hospital.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like KIMS Hospital, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Self Pay Advisor in Maidstone
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at KIMS Hospital.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at KIMS Hospital.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to KIMS Hospital. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at KIMS Hospital. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at KIMS Hospital
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research KIMS Hospital’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
