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For Companies At a Glance
- Tasks: Be the first point of contact for self-pay patient enquiries and convert them into appointments.
- Company: Join KIMS Hospital, the largest independent hospital in Kent, with a patient-focused culture.
- Benefits: Enjoy 33 days annual leave, private health insurance, and discounts on services.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in patient care while developing your customer service skills.
- Qualifications: GCSEs in Maths & English, customer service experience, and strong communication skills.
The predicted salary is between 27200 - 27200 £ per year.
Contract: Full Time – 40 Hours Per Week, Permanent
Salary: £27,200 per annum
Are you a strong team player and passionate about delivering exceptional customer service and looking to work in a patient-focused environment? KIMS Hospital, the largest independent hospital in Kent, is looking for a Sales Advisor to join our dedicated team. As a Sales Advisor, you will be the first point of contact for all self-pay patient enquiries. You’ll play a vital role in converting enquiries into appointments, providing clear information on services, specialists, and pricing, and ensuring a seamless experience from the first point of contact through to booking. Working hours are Monday to Friday and 1 weekend in 8.
Key Responsibilities
- Act as the first point of contact for all enquiries from prospective self-pay patients by telephone and email.
- Provide clear, accurate information regarding services, specialists, fees, and payment options.
- Create and issue written and verbal quotations for self-pay treatments and procedures.
- Follow up on leads promptly, maintaining ownership of the enquiry and ensuring timely resolution.
- Liaise with consultants’ secretaries and internal teams to gather all relevant information for bookings and quotations.
About You
- General education to GCSE level or equivalent, including Maths & English.
- Experience in a customer service or sales role, with a proven ability to convert enquiries into bookings.
- Outstanding communication skills – both written and verbal – with an impeccable telephone manner.
- Competent IT user with fast and accurate keyboard skills.
- Strong organisational and time-management abilities with attention to detail.
- Experience working within a healthcare setting.
- NVQ Level 2 in Customer Service, Administration, or equivalent.
- Knowledge of private healthcare and radiology services.
Why Work at KIMS Hospital?
- 33 days annual leave (including bank holidays) plus your birthday off
- Free secure staff parking
- Private health insurance
- Life assurance
- Company pension scheme
- Up to 40% discount on selected KIMS Hospital services
- Employee Assistance Programme
- Retail discounts and cashback offers
- Discounted gym membership
- Free eye tests
We are proud to be an equal opportunities and Disability Confident employer, committed to building a diverse and inclusive workplace that reflects the communities we serve.
How to Apply
If you’re excited by this opportunity and have the skills and experience, we’re looking for apply online today to become part of the team delivering exceptional care at KIMS Hospital. Call us on 01622 237634 or email recruitment@kims.org.uk.
Please note that all offers of employment are subject to eligibility to work in the UK and a satisfactory DBS check.
Sales Advisor - Full Time in Maidstone employer: KIMS Hospital
Contact Detail:
KIMS Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor - Full Time in Maidstone
✨Tip Number 1
Get to know the company inside out! Research KIMS Hospital, their services, and their values. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for patients, it’s crucial to nail that telephone manner. Try role-playing with a friend or family member to boost your confidence and refine your pitch.
✨Tip Number 3
Follow up on your applications! If you’ve applied through our website, don’t hesitate to reach out. A quick email or call can show your enthusiasm and keep you on their radar. Plus, it gives you a chance to ask any questions you might have.
✨Tip Number 4
Showcase your customer service experience! Think of specific examples where you've turned enquiries into bookings or resolved issues. This will help you stand out as someone who can deliver exceptional service in a patient-focused environment.
We think you need these skills to ace Sales Advisor - Full Time in Maidstone
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Sales Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since you'll be the first point of contact for our patients, it's crucial to demonstrate your outstanding communication skills. Use clear and concise language in your application, and don’t forget to showcase your impeccable telephone manner!
Be Detail-Oriented: Attention to detail is key in this role. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining our team at KIMS Hospital!
How to prepare for a job interview at KIMS Hospital
✨Know Your Stuff
Before the interview, make sure you’re familiar with KIMS Hospital and its services. Brush up on the specifics of self-pay patient enquiries and the types of treatments offered. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, prepare examples from your past experiences where you’ve successfully handled customer enquiries or resolved issues. Highlight your communication skills and how you ensure a seamless experience for customers.
✨Practice Your Telephone Manner
As the first point of contact, your telephone manner is crucial. Practice speaking clearly and professionally. You might even want to do a mock call with a friend to get comfortable with handling enquiries over the phone.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role. You could ask about the team dynamics, what a typical day looks like, or how success is measured in this position. It’s a great way to demonstrate your interest and engagement.