At a Glance
- Tasks: Coordinate patient bookings and ensure outstanding customer service in a dynamic healthcare environment.
- Company: Join KIMS Hospital, the largest independent hospital in Kent, known for its supportive culture.
- Benefits: Enjoy 33 days annual leave, private health insurance, and discounts on gym memberships.
- Other info: Flexible shifts with a focus on work-life balance and career growth opportunities.
- Why this job: Make a real difference in patient care while developing your administrative skills.
- Qualifications: 3-5 GCSEs, strong IT skills, and previous customer service experience required.
The predicted salary is between 25600 - 25600 £ per year.
Location: KIMS Hospital, Maidstone
Job Type: Permanent, Full-Time (40 hours per week)
Salary: £25,600 per annum
Are you an organised, detail-oriented individual with a passion for providing outstanding customer service? KIMS Hospital, the largest independent hospital in Kent, is looking for a Central Bookings Administrator to join our Central Bookings Team. You will be responsible for liaising with patients, medical secretaries, consultants, and private medical insurers to coordinate and complete all booking requirements for inpatients, outpatients, and imaging services. You will play a vital role in ensuring the smooth running of clinical services while maintaining the highest standards of patient care and support.
Our team works on a rota across Monday to Sunday, giving you variety and a clear schedule in advance. Shifts are between 8:00am – 8:00pm (with set patterns such as 8:00–4:30, 9:00–5:30, or 11:30–8:00). Weekend work is occasional – currently approximately 1 in 8 weekends on a fair rota system (this may change slightly to meet the needs of the business). We make sure rotas are shared well in advance, so you can plan your personal time and maintain a good work-life balance.
Key Responsibilities
- Manage bookings via telephone, email, and written correspondence using standard booking forms.
- Coordinate closely with internal departments and external contacts, including consultants and medical secretaries.
- Provide patients with clear booking information and pre-appointment instructions.
- Set up outpatient and radiology clinics, updating clinic lists and liaising with medical secretaries as needed.
- Maintain a patient-first approach, ensuring their experience and well-being are at the centre of all booking activity.
Who We Are Looking For
- A good level of general education (equivalent to 3–5 GCSEs at grade C or above).
- Proficient IT skills, including Microsoft Word and Excel.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to prioritise workload.
- Previous experience in a similar customer/client-centric Reception or administrative role.
- Medical typing or medical secretarial skills.
- Experience with Radiology patient information and booking systems.
- Previous experience working in a Private Healthcare environment.
Why Work at KIMS Hospital?
At KIMS Hospital, we recognise that our people are our biggest asset. We strive to ensure our employees feel happy, supported, and valued, both in and out of the workplace. Our comprehensive benefits package is designed to support your emotional, financial, and physical well-being:
- 33 days annual leave (including bank holidays) plus extra time off for your birthday
- Free secure staff parking
- Private health insurance
- Life assurance
- Up to 40% off selected KIMS Hospital services
- Employee Assistance Programme
- Retail discounts and cashback
- Discounted gym membership
- Free eye test
KIMS Hospital is proud to be an equal opportunities and Disability Confident employer. We are committed to building a diverse and inclusive working environment that reflects the communities we serve.
How to Apply
Ready to take the next step in your career? Submit your CV online today. Call Diane on 01622 237634 or email us at recruitment@kims.org.uk. All offers of employment are subject to proof of the right to work in the UK and the receipt of a satisfactory DBS Certificate.
Reservations Administrator in Maidstone employer: KIMS Hospital
KIMS Hospital is an exceptional employer that prioritises the wellbeing and professional growth of its staff. With a competitive hourly rate, comprehensive benefits package, and a commitment to fostering a diverse and inclusive work environment, we ensure our employees feel valued and supported. Join our passionate team and make a meaningful impact in patient care while advancing your nursing career in a collaborative and dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Administrator in Maidstone
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at KIMS Hospital. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like KIMS Hospital before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Reservations Administrator in Maidstone
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to KIMS Hospital:Your cover letter is your chance to shine! Tell us why you want to work at KIMS Hospital specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at KIMS Hospital!
How to prepare for a job interview at KIMS Hospital
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
