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- Tasks: Coordinate patient bookings and ensure outstanding customer service in a dynamic healthcare environment.
- Company: Join KIMS Hospital, the largest independent hospital in Kent, known for its supportive culture.
- Benefits: Enjoy 33 days annual leave, private health insurance, and discounts on gym memberships.
- Why this job: Make a real difference in patient care while developing your administrative skills.
- Qualifications: 3-5 GCSEs, strong IT skills, and previous customer service experience required.
- Other info: Flexible shifts with a focus on work-life balance and career growth opportunities.
The predicted salary is between 25600 - 25600 £ per year.
Location: KIMS Hospital, Maidstone
Job Type: Permanent, Full-Time (40 hours per week)
Salary: £25,600 per annum
Are you an organised, detail-oriented individual with a passion for providing outstanding customer service? KIMS Hospital, the largest independent hospital in Kent, is looking for a Central Bookings Administrator to join our Central Bookings Team. You will be responsible for liaising with patients, medical secretaries, consultants, and private medical insurers to coordinate and complete all booking requirements for inpatients, outpatients, and imaging services. You will play a vital role in ensuring the smooth running of clinical services while maintaining the highest standards of patient care and support.
Our team works on a rota across Monday to Sunday, giving you variety and a clear schedule in advance. Shifts are between 8:00am – 8:00pm (with set patterns such as 8:00–4:30, 9:00–5:30, or 11:30–8:00). Weekend work is occasional – currently approximately 1 in 8 weekends on a fair rota system (this may change slightly to meet the needs of the business). We make sure rotas are shared well in advance, so you can plan your personal time and maintain a good work-life balance.
Key Responsibilities
- Manage bookings via telephone, email, and written correspondence using standard booking forms.
- Coordinate closely with internal departments and external contacts, including consultants and medical secretaries.
- Provide patients with clear booking information and pre-appointment instructions.
- Set up outpatient and radiology clinics, updating clinic lists and liaising with medical secretaries as needed.
- Maintain a patient-first approach, ensuring their experience and well-being are at the centre of all booking activity.
Who We Are Looking For
- A good level of general education (equivalent to 3–5 GCSEs at grade C or above).
- Proficient IT skills, including Microsoft Word and Excel.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to prioritise workload.
- Previous experience in a similar customer/client-centric Reception or administrative role.
- Medical typing or medical secretarial skills.
- Experience with Radiology patient information and booking systems.
- Previous experience working in a Private Healthcare environment.
Why Work at KIMS Hospital?
At KIMS Hospital, we recognise that our people are our biggest asset. We strive to ensure our employees feel happy, supported, and valued, both in and out of the workplace. Our comprehensive benefits package is designed to support your emotional, financial, and physical well-being:
- 33 days annual leave (including bank holidays) plus extra time off for your birthday
- Free secure staff parking
- Private health insurance
- Life assurance
- Up to 40% off selected KIMS Hospital services
- Employee Assistance Programme
- Retail discounts and cashback
- Discounted gym membership
- Free eye test
KIMS Hospital is proud to be an equal opportunities and Disability Confident employer. We are committed to building a diverse and inclusive working environment that reflects the communities we serve.
How to Apply
Ready to take the next step in your career? Submit your CV online today. Call Diane on 01622 237634 or email us at recruitment@kims.org.uk. All offers of employment are subject to proof of the right to work in the UK and the receipt of a satisfactory DBS Certificate.
Reservations Administrator in Maidstone employer: KIMS Hospital
Contact Detail:
KIMS Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Administrator in Maidstone
✨Tip Number 1
Get to know the company! Research KIMS Hospital and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and organisation skills. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the application process and what it’s really like to work at KIMS Hospital.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Reservations Administrator in Maidstone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Reservations Administrator role. Highlight your organisational skills and any relevant experience in customer service or administrative roles. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since you'll be liaising with patients and medical professionals, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can convey information effectively.
Highlight IT Proficiency: Proficient IT skills are a must for this role. Make sure to mention your experience with Microsoft Word and Excel, as well as any other relevant software. We love seeing candidates who are tech-savvy and ready to hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details directly and keep everything organised. Plus, it shows us you're keen on joining our team at KIMS Hospital!
How to prepare for a job interview at KIMS Hospital
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Reservations Administrator. Familiarise yourself with the booking processes, patient care standards, and the importance of communication in a healthcare setting. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
As this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or prioritised workloads. Be ready to discuss how you keep track of bookings and ensure everything runs smoothly, as this will demonstrate your suitability for the position.
✨Practice Customer Service Scenarios
Since the job involves liaising with patients and medical professionals, think about common customer service scenarios you might face. Prepare responses that highlight your ability to handle difficult situations with empathy and professionalism. This will show that you can maintain a patient-first approach, which is crucial for KIMS Hospital.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, the booking systems used, or how they measure success in this role. This not only shows your interest but also helps you gauge if the workplace culture aligns with your values.