At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service in a busy healthcare environment.
- Company: Join KIMS Hospital, a supportive and collaborative workplace focused on patient experience.
- Benefits: Enjoy free parking, private health insurance, 33 days leave, and a pension scheme.
- Other info: Be part of a diverse team committed to continuous improvement and operational excellence.
- Why this job: Make a real impact on patient experiences while developing your leadership skills.
- Qualifications: Experience in customer service management and strong leadership abilities required.
The predicted salary is between 30000 - 30000 £ per year.
Shifts: Between 06:30 and 20:30, Monday to Sunday
Are you a confident and inspiring people leader who is passionate about delivering an outstanding patient experience?
Do you thrive in a busy, customer-focused environment where no two days are the same?
Could you lead a team to deliver exceptional service while driving continuous improvement and operational excellence?
If you can answer yes, we would love to hear from you.
KIMS Hospital, Maidstone are looking for an enthusiastic and experienced Front of House Manager to lead our Front of House, Switchboard, Administration and Helpdesk functions at KIMS Hospital.
This is a key leadership role, responsible for ensuring that every patient, visitor, consultant and colleague receives a consistently excellent experience from their first interaction with KIMS.
You will be a visible role model for outstanding customer service, creating an environment where your teams feel supported, empowered and motivated to deliver their best.
The successful candidate will be a strong and empathetic leader who can build trust, inspire others and confidently manage change within a fast-paced healthcare environment.
You will also play an important role in developing positive relationships with consultants, GPs and medical secretaries, supporting a seamless patient journey and the continued growth of the hospital.
Key Responsibilities
- Lead and develop the Front of House teams, creating a positive, supportive and collaborative environment where colleagues feel valued, empowered and motivated to deliver exceptional customer service.
- Champion the patient experience, ensuring patients, visitors, consultants and colleagues receive a friendly, professional and efficient service at every point of contact.
- Manage operational performance, using measures such as patient satisfaction, telephone statistics and feedback to identify opportunities for improvement and ensure consistently high standards.
- Plan and manage staffing and resources, ensuring rotas, training and team capacity reflect changing business needs while maintaining quality and effective cost management.
- Drive continuous improvement and service excellence, developing processes, encouraging innovation, managing complaints and incidents effectively, and ensuring that learning leads to positive change.
- Deliver a professional, friendly, and efficient reception and administration service, always ensuring an exceptional patient experience.
- Manage patient appointments, including booking, amending, and cancelling appointments across multiple departments, while maintaining accurate patient records.
- What We’re Looking For
- Previous experience in a similar customer-facing reception, administration or client service management role, ideally within a private healthcare or high-quality customer service environment.
- Proven experience as an inspiring and successful leader, with the ability to motivate teams, manage change and build strong working relationships.
- Excellent communication, interpersonal and organisational skills, with the ability to work effectively under pressure, meet deadlines and maintain a strong focus on customer care.
- Understanding of quality management systems and customer care within a healthcare environment.
- A Level or NVQ Level 3 in Customer Service, or equivalent qualification.
- IT literacy and the ability to use technology effectively are also important to the role.
Why Join KIMS Hospital?
You’ll join a collaborative one-team environment, working alongside colleagues across the hospital to achieve shared goals.
We value integrity, honesty, respect and a calm, constructive approach, while encouraging our people to develop their knowledge, make decisions and continually look for better ways of working.
KIMS Hospital employees enjoy the following benefits
- Free Secure Staff Parking
- Pension Scheme
- Private Health Insurance
- 33 Days annual leave plus extra time off for your birthday
- Life Assurance
- Free Eye Test
At KIMS Hospital we are committed to building a diverse and inclusive working environment.
We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities and disability confident employer.
Any offers of employment made by KIMS Hospital for this/these position(s) will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service.
Information about the DBS checks can be found at https://www. gov. uk/disclosure-barring-service-check
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Front of House Manager in Maidstone employer: KIMS Hospital
At Sevenoaks Medical Centre, part of KIMS Hospital, we pride ourselves on fostering a supportive and collaborative work environment where every team member is valued. Our commitment to employee growth is evident through ongoing training opportunities and a culture that encourages innovation and excellence in patient care. Located in the heart of Sevenoaks, we offer a unique chance to make a meaningful impact in healthcare while enjoying a balanced work-life dynamic.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager in Maidstone
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like KIMS Hospital. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to KIMS Hospital
Don't be shy about reaching out to KIMS Hospital directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Manager in Maidstone
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about KIMS Hospital and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at KIMS Hospital
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
