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- Tasks: Provide essential admin support and deliver outstanding customer service to patients and visitors.
- Company: KIMS Hospital, Kent’s largest independent hospital with a welcoming culture.
- Benefits: 33 days annual leave, private health insurance, and discounted gym membership.
- Other info: Flexible shifts and opportunities for career growth in a supportive environment.
- Why this job: Join a dynamic team and make a real difference in patient experiences.
- Qualifications: GCSE standard education and strong customer service skills required.
The predicted salary is between 24000 - 28000 £ per year.
Shifts Between: 06:30–20:30 (Mon–Fri) and 06:30–20:00 (Sat–Sun) on a rota basis.
Are you friendly, professional, and passionate about delivering excellent customer service? KIMS Hospital – Kent’s largest independent hospital – is looking for a Customer Service Administrator to join our Front of House team. In this varied and rewarding role, you’ll provide essential administrative and reception support across departments while ensuring every patient and visitor receives a warm welcome and outstanding service.
About the role
- Welcome patients, visitors, consultants, and staff, offering clear directions and support.
- Manage patient appointments, records, and correspondence to ensure smooth patient journeys.
- Answer high-volume calls on the hospital switchboard with confidence and professionalism.
- Liaise with patients, relatives, consultants, and staff, handling enquiries and escalating where needed.
- Assist patients on admission and discharge, providing clear information and a positive experience.
What we’re looking for
- Educated to GCSE standard (or equivalent).
- Previous experience working in a hospital or healthcare setting.
- Strong customer service and administration skills.
- Excellent verbal and written communication.
- Organised, detail-focused, and confident working to deadlines.
- Ability to prioritise, work independently, and handle busy environments calmly.
- IT literate, with knowledge of Microsoft packages and medical terminology desirable.
- A proactive, flexible, and approachable team player.
Benefits
- 33 days’ annual leave (including bank holidays)
- Free secure staff parking
- Private health insurance
- Up to 40% off selected KIMS Hospital services
- Employee Assistance Platform
- Discounted gym membership
We are proud to be an equal opportunities and disability confident employer, building a diverse and inclusive workforce that reflects the communities we serve.
For queries, please contact Diane on 01622 237634 or email recruitment@kims.org.uk. All offers of employment are subject to proof of eligibility to work in the UK and a satisfactory DBS check.
Customer Service Administrator - FTC in Maidstone employer: KIMS Hospital
Contact Detail:
KIMS Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator - FTC in Maidstone
✨Tip Number 1
Get to know the company! Research KIMS Hospital and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these examples during your interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and might even give you a heads-up on what to expect during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the KIMS team. Don’t miss out!
We think you need these skills to ace Customer Service Administrator - FTC in Maidstone
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to help others, especially in a busy environment like a hospital.
Tailor Your Application: Don’t just send the same CV everywhere! Take a moment to tweak your application to match the job description. We love seeing candidates who take the time to connect their skills with what we’re looking for.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point about your qualifications and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at KIMS Hospital
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Administrator role. Familiarise yourself with the key responsibilities like managing patient appointments and handling high-volume calls. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to remain calm under pressure and how you’ve handled challenging situations effectively.
✨Practice Your Communication
Excellent verbal and written communication is crucial in this role. Practise answering common interview questions clearly and confidently. You might even want to do a mock interview with a friend to get comfortable articulating your thoughts.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations, like dealing with an upset patient or managing multiple tasks at once. Think of relevant examples beforehand and structure your answers using the STAR method (Situation, Task, Action, Result) to keep them clear and concise.