At a Glance
- Tasks: Provide essential admin support and deliver outstanding customer service to patients and visitors.
- Company: Join KIMS Hospital, Kent’s largest independent hospital with a friendly atmosphere.
- Benefits: Enjoy a competitive salary, 33 days annual leave, and flexible working hours.
- Other info: Dynamic role with opportunities for personal growth in a healthcare setting.
- Why this job: Be at the heart of patient experience and make every interaction count.
- Qualifications: GCSE standard education and strong customer service skills required.
The predicted salary is between 25000 - 26000 € per year.
Location: KIMS Hospital Maidstone
Hours: Part Time 30 hours per week
Contract: 12 month Fixed Term
Salary: £12.71 per hour
Shifts Between: 06:30–20:30 (Mon–Fri) and 06:30–20:00 (Sat–Sun) on a rota basis
Are you friendly, professional, and passionate about delivering excellent customer service? KIMS Hospital – Kent’s largest independent hospital – is looking for a Customer Service Administrator to join our Front of House team. In this varied and rewarding role, you’ll provide essential administrative and reception support across departments while ensuring every patient and visitor receives a warm welcome and outstanding service.
About The Role
- Welcome patients, visitors, consultants, and staff, offering clear directions and support.
- Manage patient appointments, records, and correspondence to ensure smooth patient journeys.
- Answer high-volume calls on the hospital switchboard with confidence and professionalism.
- Liaise with patients, relatives, consultants, and staff, handling enquiries and escalating where needed.
- Assist patients on admission and discharge, providing clear information and a positive experience.
This is a front-facing role where you’ll be at the heart of the patient experience – making every interaction count.
What We’re Looking For
- Educated to GCSE standard (or equivalent).
- Previous experience working in a hospital or healthcare setting.
- Strong customer service and administration skills.
- Excellent verbal and written communication.
- Organised, detail-focused, and confident working to deadlines.
- Ability to prioritise, work independently, and handle busy environments calmly.
- IT literate, with knowledge of Microsoft packages and medical terminology desirable.
- A proactive, flexible, and approachable team player.
Why join KIMS Hospital?
- Competitive salary
- 33 days’ annual leave
Customer Service Administrator - FTC in London employer: KIMS Hospital
KIMS Hospital is an exceptional employer that prioritises a supportive and dynamic work environment, offering competitive salaries and generous benefits such as 33 days of annual leave. As Kent's largest independent hospital, we foster a culture of teamwork and professional growth, ensuring our Customer Service Administrators are equipped with the skills and opportunities to thrive in their roles while making a meaningful impact on patient experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator - FTC in London
✨Tip Number 1
Get to know the company! Research KIMS Hospital and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at KIMS Hospital.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Administrator - FTC in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and professional personality shine through. We want to see how passionate you are about delivering excellent customer service, so don’t be afraid to inject a bit of yourself into your writing!
Tailor Your Experience:Make sure to highlight any previous experience in healthcare or customer service roles. We’re looking for someone who can manage patient appointments and handle enquiries with confidence, so relate your past experiences to the job description.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant. We appreciate well-structured applications that make it easy for us to see your skills and qualifications at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about KIMS Hospital and what we stand for.
How to prepare for a job interview at KIMS Hospital
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Administrator role. Familiarise yourself with the key responsibilities like managing patient appointments and handling high-volume calls. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think of specific situations that highlight your communication skills and ability to handle enquiries effectively.
✨Practice Common Interview Questions
Anticipate questions related to working in a healthcare setting and how you manage busy environments. Practising answers to questions like 'How do you prioritise tasks?' or 'Can you describe a time you dealt with a difficult customer?' will help you feel more confident.
✨Dress the Part and Be Professional
First impressions matter! Dress smartly and professionally for your interview, as you'll be representing the front of house team. A polished appearance shows that you take the opportunity seriously and are ready to contribute positively to the hospital's environment.
