At a Glance
- Tasks: Provide essential admin support and deliver outstanding customer service to patients and visitors.
- Company: KIMS Hospital, Kent’s largest independent hospital with a supportive culture.
- Benefits: Competitive pay, 33 days annual leave, private health insurance, and discounted gym membership.
- Other info: Join a diverse team committed to your wellbeing and career growth.
- Why this job: Be at the heart of patient experience and make every interaction count.
- Qualifications: GCSE education, strong customer service skills, and ability to work in busy environments.
The predicted salary is between 25400 - 25400 £ per year.
Hours: Part-Time Opportunity Available (20 or 30 hours per week)
Salary: £12.71 per hour
Shifts Between: 06:30–20:30 (Mon–Fri) and 06:30–20:00 (Sat–Sun) on a rota basis
Are you friendly, professional, and passionate about delivering excellent customer service? KIMS Hospital – Kent’s largest independent hospital – is looking for a Customer Service Administrator to join our Front of House team. In this varied and rewarding role, you’ll provide essential administrative and reception support across departments while ensuring every patient and visitor receives a warm welcome and outstanding service.
About the role
- Welcome patients, visitors, consultants, and staff, offering clear directions and support.
- Manage patient appointments, records, and correspondence to ensure smooth patient journeys.
- Answer high-volume calls on the hospital switchboard with confidence and professionalism.
- Liaise with patients, relatives, consultants, and staff, handling enquiries and escalating where needed.
- Assist patients on admission and discharge, providing clear information and a positive experience.
This is a front-facing role where you’ll be at the heart of the patient experience – making every interaction count.
What we’re looking for
- Educated to GCSE standard (or equivalent).
- Previous experience working in a hospital or healthcare setting.
- Strong customer service and administration skills.
- Excellent verbal and written communication.
- Organised, detail-focused, and confident working to deadlines.
- Ability to prioritise, work independently, and handle busy environments calmly.
- IT literate, with knowledge of Microsoft packages and medical terminology desirable.
- A proactive, flexible, and approachable team player.
At KIMS Hospital, our people are our greatest asset. We are committed to making sure our colleagues feel valued, supported, and happy both in and out of the workplace. Our benefits package is designed to support your wellbeing and includes:
- 33 days’ annual leave (including bank holidays)
- Free secure staff parking
- Private health insurance
- Up to 40% off selected KIMS Hospital services
- Employee Assistance Platform
- Discounted gym membership
We are proud to be an equal opportunities and disability confident employer, building a diverse and inclusive workforce that reflects the communities we serve.
Apply today
If you are approachable, reliable, and committed to delivering the very best patient experience, we’d love to hear from you. For queries, please contact Diane on 01622 237634 or email recruitment@kims.org.uk. All offers of employment are subject to proof of eligibility to work in the UK and a satisfactory DBS check.
Customer Service Administrator - Maidstone in Kent employer: KIMS Hospital
KIMS Hospital is an exceptional employer, offering a supportive and inclusive work environment where employees are valued as the greatest asset. With flexible part-time hours, competitive pay, and a comprehensive benefits package including private health insurance and generous annual leave, we prioritise the wellbeing of our staff. Join us in Maidstone to be part of a dedicated team that is committed to delivering outstanding patient experiences while enjoying opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator - Maidstone in Kent
✨Tip Number 1
Get to know the company! Research KIMS Hospital and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of scenarios where you can demonstrate your ability to handle enquiries and provide support. Role-playing with a friend can be super helpful!
✨Tip Number 3
Be ready for those high-volume calls! Brush up on your phone etiquette and practice answering calls confidently. You want to make sure you come across as professional and approachable right from the first hello.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the KIMS family. Good luck!
We think you need these skills to ace Customer Service Administrator - Maidstone in Kent
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and professional nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Experience:Make sure to highlight any previous experience in customer service or healthcare settings. We’re looking for specific examples that demonstrate your skills and how they relate to the role of Customer Service Administrator.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at KIMS Hospital.
How to prepare for a job interview at KIMS Hospital
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Administrator role. Familiarise yourself with the key responsibilities like managing patient appointments and handling high-volume calls. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think of specific situations that highlight your communication skills and ability to handle busy environments calmly.
✨Practice Common Interview Questions
Anticipate questions related to your experience in healthcare settings and your approach to patient interactions. Practising answers to questions like 'How would you handle a difficult patient?' can help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the hospital's approach to patient care. This shows your genuine interest in the role and helps you assess if KIMS Hospital is the right fit for you.
