At a Glance
- Tasks: Provide essential admin support and deliver outstanding customer service to patients and visitors.
- Company: KIMS Hospital, Kent’s largest independent hospital with a welcoming culture.
- Benefits: 33 days annual leave, private health insurance, and discounted gym membership.
- Other info: Flexible shifts and opportunities for career growth in a supportive environment.
- Why this job: Join a dynamic team and make a real difference in patient experiences.
- Qualifications: GCSE standard education and strong customer service skills required.
The predicted salary is between 24000 - 28000 € per year.
Shifts Between: 06:30–20:30 (Mon–Fri) and 06:30–20:00 (Sat–Sun) on a rota basis.
Are you friendly, professional, and passionate about delivering excellent customer service? KIMS Hospital – Kent’s largest independent hospital – is looking for a Customer Service Administrator to join our Front of House team. In this varied and rewarding role, you’ll provide essential administrative and reception support across departments while ensuring every patient and visitor receives a warm welcome and outstanding service.
About the role
- Welcome patients, visitors, consultants, and staff, offering clear directions and support.
- Manage patient appointments, records, and correspondence to ensure smooth patient journeys.
- Answer high-volume calls on the hospital switchboard with confidence and professionalism.
- Liaise with patients, relatives, consultants, and staff, handling enquiries and escalating where needed.
- Assist patients on admission and discharge, providing clear information and a positive experience.
What we’re looking for
- Educated to GCSE standard (or equivalent).
- Previous experience working in a hospital or healthcare setting.
- Strong customer service and administration skills.
- Excellent verbal and written communication.
- Organised, detail-focused, and confident working to deadlines.
- Ability to prioritise, work independently, and handle busy environments calmly.
- IT literate, with knowledge of Microsoft packages and medical terminology desirable.
- A proactive, flexible, and approachable team player.
Benefits
- 33 days’ annual leave (including bank holidays)
- Free secure staff parking
- Private health insurance
- Up to 40% off selected KIMS Hospital services
- Employee Assistance Platform
- Discounted gym membership
We are proud to be an equal opportunities and disability confident employer, building a diverse and inclusive workforce that reflects the communities we serve.
For queries, please contact Diane on 01622 237634 or email recruitment@kims.org.uk. All offers of employment are subject to proof of eligibility to work in the UK and a satisfactory DBS check.
Customer Service Administrator - FTC in Kent employer: KIMS Hospital
KIMS Hospital is an exceptional employer, offering a supportive and inclusive work environment where every team member plays a vital role in delivering outstanding patient care. With generous benefits such as 33 days of annual leave, private health insurance, and opportunities for professional growth, employees are encouraged to thrive both personally and professionally. Located in Kent, the largest independent hospital provides a dynamic setting for those passionate about healthcare and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator - FTC in Kent
✨Tip Number 1
Get to know the company! Research KIMS Hospital and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of scenarios where you can demonstrate your ability to handle enquiries and manage patient experiences effectively.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and even give you tips on how to stand out during the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the KIMS team and ready to contribute to their mission.
We think you need these skills to ace Customer Service Administrator - FTC in Kent
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to help others, especially in a busy environment like a hospital.
Tailor Your Application:Don’t just send the same CV everywhere! Customise your application to reflect the skills and experiences that match the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Clear and Concise:When writing your cover letter or CV, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point about why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at KIMS Hospital
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Administrator role. Familiarise yourself with the key responsibilities like managing patient appointments and handling enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think of specific situations where you handled difficult queries or provided exceptional support, as these will resonate well with the interviewers.
✨Practice Your Communication
Excellent verbal and written communication is crucial for this job. Practise answering common interview questions clearly and confidently. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and skills.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you'd handle real-life situations in a busy hospital environment. Think about how you would manage high-volume calls or assist patients during admission and discharge. Having a few scenarios prepared will help you respond effectively and show your problem-solving skills.
