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- Tasks: Be the first point of contact for self-pay patient enquiries and convert them into appointments.
- Company: Join a leading healthcare provider with a commitment to inclusivity and diversity.
- Benefits: Enjoy competitive salary, 33 days leave, private health insurance, and gym discounts.
- Other info: Flexible working hours with opportunities for career growth in a supportive environment.
- Why this job: Make a real difference in patients' lives while developing your sales and communication skills.
- Qualifications: GCSEs in Maths and English, plus customer service or sales experience.
The predicted salary is between 30000 - 40000 £ per year.
As a Sales Advisor, you will be the first point of contact for all self‑pay patient enquiries. You’ll play a vital role in converting enquiries into appointments, providing clear information on services, specialists and pricing, and ensuring a seamless experience from the first point of contact through to booking. Working hours are Monday to Friday and one weekend in eight.
Key Responsibilities
- Act as the first point of contact for all enquiries from prospective self‑pay patients by telephone and email.
- Provide clear, accurate information regarding services, specialists, fees and payment options.
- Create and issue written and verbal quotations for self‑pay treatments and procedures.
- Follow up on leads promptly, maintaining ownership of the enquiry and ensuring timely resolution.
- Liaise with consultants’ secretaries and internal teams to gather all relevant information for bookings and quotations.
Essential Criteria
- General education to GCSE level or equivalent, including Maths & English.
- Experience in a customer service or sales role, with a proven ability to convert enquiries into bookings.
- Outstanding communication skills – both written and verbal – with an impeccable telephone manner.
- Competent IT user with fast and accurate keyboard skills.
- Strong organisational and time‑management abilities with attention to detail.
Desirable Criteria
- Experience working within a healthcare setting.
- NVQ Level 2 in Customer Service, Administration, or equivalent.
- Knowledge of private healthcare and radiology services.
Benefits
- Competitive salary.
- 33 days annual leave (including bank holidays) plus your birthday off.
- Free secure staff parking.
- Private health insurance.
- Life assurance.
- Company pension scheme.
- Up to 40% discount on selected KIMS Hospital services.
- Employee Assistance Programme.
- Retail discounts and cashback offers.
- Discounted gym membership.
- Annual flu vaccination.
- Free eye tests.
We are proud to be an equal opportunities and Disability Confident employer, committed to building a diverse and inclusive workplace that reflects the communities we serve.
Sales Advisor - Full Time in Grove employer: KIMS Hospital
Contact Detail:
KIMS Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor - Full Time in Grove
✨Tip Number 1
Make sure you know the ins and outs of the role. Familiarise yourself with the services, specialists, and pricing so you can chat confidently about them during your interview. This shows you're genuinely interested and ready to hit the ground running!
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for patients, it’s crucial to nail that telephone manner. Try role-playing with a friend or family member to get comfortable with answering questions and providing information.
✨Tip Number 3
Follow up on your applications! If you’ve applied through our website, don’t hesitate to reach out and express your enthusiasm. A quick email or call can make you stand out and show that you’re keen on the position.
✨Tip Number 4
Be prepared to discuss your previous experience in customer service or sales. Think of specific examples where you converted enquiries into bookings, as this will demonstrate your ability to excel in the Sales Advisor role.
We think you need these skills to ace Sales Advisor - Full Time in Grove
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Sales Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since outstanding communication is key for this role, ensure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love a polished application!
Be Specific About Your Experience: When detailing your previous roles, focus on specific examples where you converted enquiries into bookings. We’re looking for evidence of your ability to handle customer queries effectively, so make it count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at KIMS Hospital
✨Know Your Stuff
Familiarise yourself with the services, specialists, and pricing offered by the company. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Communication Skills
Since outstanding communication is key for this position, practice articulating your thoughts clearly. Consider doing mock interviews with a friend or family member to refine your telephone manner and ensure you come across as friendly and professional.
✨Showcase Your Customer Service Experience
Prepare examples from your previous roles where you've successfully converted enquiries into bookings. Highlight your ability to follow up on leads and resolve issues promptly, as this will demonstrate your suitability for the Sales Advisor role.
✨Be Organised and Detail-Oriented
Bring a notepad or digital device to jot down important points during the interview. This shows that you’re organised and attentive to detail, which are crucial traits for managing enquiries and bookings effectively.