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- Tasks: Provide essential admin support and deliver outstanding customer service to patients and visitors.
- Company: Join KIMS Hospital, Kent’s largest independent hospital with a friendly atmosphere.
- Benefits: Enjoy competitive pay, 33 days off, free parking, and health perks.
- Other info: Flexible hours, dynamic environment, and opportunities for personal growth.
- Why this job: Be at the heart of patient care and make every interaction count.
- Qualifications: GCSEs or equivalent, strong customer service skills, and a proactive attitude.
The predicted salary is between 25000 - 26000 £ per year.
Location: KIMS Hospital Maidstone
Hours: Part Time 30 hours per week
Contract: 12 month Fixed Term
Salary: £12.71 per hour
Shifts Between: 06:30–20:30 (Mon–Fri) and 06:30–20:00 (Sat–Sun) on a rota basis
Are you friendly, professional, and passionate about delivering excellent customer service? KIMS Hospital – Kent’s largest independent hospital – is looking for a Customer Service Administrator to join our Front of House team. In this varied and rewarding role, you’ll provide essential administrative and reception support across departments while ensuring every patient and visitor receives a warm welcome and outstanding service.
About The Role
- Welcome patients, visitors, consultants, and staff, offering clear directions and support.
- Manage patient appointments, records, and correspondence to ensure smooth patient journeys.
- Answer high-volume calls on the hospital switchboard with confidence and professionalism.
- Liaise with patients, relatives, consultants, and staff, handling enquiries and escalating where needed.
- Assist patients on admission and discharge, providing clear information and a positive experience.
This is a front-facing role where you’ll be at the heart of the patient experience – making every interaction count.
What We’re Looking For
- Educated to GCSE standard (or equivalent).
- Previous experience working in a hospital or healthcare setting.
- Strong customer service and administration skills.
- Excellent verbal and written communication.
- Organised, detail-focused, and confident working to deadlines.
- Ability to prioritise, work independently, and handle busy environments calmly.
- IT literate, with knowledge of Microsoft packages and medical terminology desirable.
- A proactive, flexible, and approachable team player.
Why join KIMS Hospital?
- Competitive salary
- 33 days’ annual leave (including bank holidays)
- Free secure staff parking
- Pension scheme & life assurance
- Private health insurance
- Up to 40% off selected KIMS Hospital services
- Employee Assistance Platform
- Retail discounts & cashback
- Discounted gym membership
- Annual flu vaccination & free eye test
We are proud to be an equal opportunities and disability confident employer, building a diverse and inclusive workforce that reflects the communities we serve.
Apply today
If you are approachable, reliable, and committed to delivering the very best patient experience, we’d love to hear from you. For queries, please contact Diane on 01622 237634 or email recruitment@kims.org.uk. All offers of employment are subject to proof of eligibility to work in the UK and a satisfactory DBS check.
Customer Service Administrator - FTC employer: KIMS Hospital
Contact Detail:
KIMS Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator - FTC
✨Tip Number 1
Get to know the company! Research KIMS Hospital and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and administration. Role-play with a friend or family member to build your confidence and refine your answers.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at KIMS Hospital.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Administrator - FTC
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and professional personality shine through. We want to see how passionate you are about delivering excellent customer service, so don’t be afraid to share a bit about yourself!
Tailor Your Experience: Make sure to highlight any previous experience in a hospital or healthcare setting. We’re looking for strong customer service and administration skills, so relate your past roles to what we do at KIMS Hospital.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and make sure to proofread for any errors. We appreciate excellent verbal and written communication, so show us what you’ve got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at KIMS Hospital
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Administrator role. Familiarise yourself with the key responsibilities like managing patient appointments and handling high-volume calls. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think of specific situations that highlight your communication skills and ability to handle busy environments calmly.
✨Practice Common Interview Questions
Anticipate questions related to your experience in healthcare settings and your approach to patient interactions. Practising answers to common questions can help you feel more confident and articulate during the interview. Don't forget to prepare a few questions to ask them too!
✨Dress the Part and Be Professional
First impressions matter, especially in a front-facing role. Dress smartly and maintain a professional demeanour throughout the interview. A friendly smile and positive attitude can go a long way in showing that you're the right fit for their team.