At a Glance
- Tasks: Provide friendly admin support in a busy Outpatients Department, ensuring excellent patient experiences.
- Company: KIMS Hospital, the largest independent hospital in Kent, known for high-quality patient care.
- Benefits: 33 days annual leave, free parking, life assurance, and employee assistance programme.
- Other info: Diverse and inclusive workplace with great career development opportunities.
- Why this job: Join a dedicated team and make a real difference in patient care every day.
- Qualifications: Experience in admin or customer service, strong communication, and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Hours: Monday to Friday, 9:00am – 5:00pm
Are you an organised and patient-focused administrator looking for your next challenge? Do you thrive in a busy healthcare environment where no two days are the same? Are you passionate about delivering an exceptional patient experience and supporting clinical teams to provide outstanding care? KIMS Hospital is seeking a professional and enthusiastic Clinical Administrator to join our busy Outpatients Department. This is an excellent opportunity for an experienced administrator or receptionist who enjoys working in a fast-paced environment and takes pride in delivering outstanding customer service.
As a Clinical Administrator, you will play a key role in supporting the smooth running of our Outpatients service. Acting as a central point of contact for patients, consultants, and colleagues, you will provide comprehensive administrative support whilst ensuring every patient receives a warm, welcoming, and professional experience throughout their journey with us.
Key Responsibilities- Provide a friendly and professional administrative service to patients, visitors, consultants, and staff.
- Manage high-volume telephone enquiries, directing calls efficiently and always maintaining confidentiality.
- Support clinic administration, including appointment bookings, clinic preparation and documentation management.
- Process and maintain accurate patient information and departmental records.
- Assist with audits, quality improvement activities and departmental compliance requirements.
We are looking for someone who has:
- Previous experience in an administrative, reception or customer service role.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to prioritise workloads effectively.
- Good IT skills, including Microsoft Word and Excel.
- Excellent attention to detail and accuracy.
KIMS Hospital is the largest independent hospital in Kent and we are proud of our reputation for delivering safe, high-quality patient care. We are equally committed to supporting our colleagues and providing a rewarding working environment. Our benefits include:
- 33 days annual leave including bank holidays
- Free secure staff parking
- Life Assurance
- Employee Assistance Programme
- Free eye tests
- Blue Light Card eligibility
If you are a motivated administrator with excellent customer service skills and would like to become part of a dedicated and supportive Outpatients team, we would love to hear from you. Apply online today and help us deliver exceptional patient care at KIMS Hospital.
If you have any queries regarding this vacancy or would like to discuss the role further, Diane would be happy to assist. Please contact her on 01622 237634 or email recruitment@kims.org.uk.
At KIMS Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities employer.
Any offers of employment made by KIMS Hospital for this/these position(s) will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service.
Clinical Administrator - Outpatients employer: KIMS Hospital
KIMS Hospital is an exceptional employer, renowned for its commitment to delivering high-quality patient care while fostering a supportive and rewarding work environment. With generous benefits such as 33 days of annual leave, free secure parking, and opportunities for professional growth, employees thrive in a culture that values teamwork and inclusivity. Join our dedicated Outpatients team and be part of a dynamic healthcare setting where your contributions make a real difference in patients' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Administrator - Outpatients
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector and let them know you're on the lookout for a Clinical Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research KIMS Hospital and understand their values and mission. Be ready to discuss how your skills in organisation and customer service can contribute to their goal of delivering exceptional patient care.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you, focusing on common questions for administrative roles. This will help you articulate your experience and show off your communication skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the KIMS Hospital team.
We think you need these skills to ace Clinical Administrator - Outpatients
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in administration and customer service. We want to see how your skills match the role of Clinical Administrator, so don’t be shy about showcasing your organisational prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for patient care and how you can contribute to our Outpatients Department. Keep it friendly and professional, just like the service we provide.
Show Off Your Communication Skills:Since this role involves a lot of interaction with patients and colleagues, make sure your application reflects your excellent communication skills. We love candidates who can convey information clearly and warmly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at KIMS Hospital!
How to prepare for a job interview at KIMS Hospital
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Clinical Administrator. Familiarise yourself with the key tasks mentioned in the job description, like managing high-volume telephone enquiries and supporting clinic administration. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this position is all about delivering exceptional patient experiences, be ready to share specific examples from your past roles where you provided outstanding customer service. Think of situations where you went above and beyond to help someone, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations in a busy healthcare environment. For instance, they might ask how you would manage conflicting priorities or deal with a difficult patient. Practising your responses to these types of questions can help you feel more confident during the interview.
✨Demonstrate Your Organisational Skills
As a Clinical Administrator, strong organisational skills are crucial. Be prepared to discuss how you prioritise your workload and manage multiple tasks effectively. You could even bring along a brief example of a time when your organisational skills made a significant difference in your previous job.
