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- Tasks: Support patient care by managing appointments, documentation, and delivering exceptional customer service.
- Company: Join KIMS Hospital, a supportive and inclusive healthcare provider.
- Benefits: Enjoy competitive pay, flexible hours, holiday pay, and free staff parking.
- Why this job: Make a real difference in patients' health journeys while growing your career.
- Qualifications: GCSEs in English and Maths, plus experience in admin or customer service.
- Other info: Be part of a diverse team committed to outstanding care.
The predicted salary is between 13 - 16 £ per hour.
Location: KIMS Hospital, Maidstone, Sevenoaks, Tunbridge Wells, Orpington.
Type: Bank – Available Shifts Monday – Saturday 08:00 – 16:00.
Hourly Rate: £ per hour
Are you an experienced administrator with a passion for outstanding customer care? Can you stay calm under pressure while ensuring every detail is correct and every patient feels valued? If so, we want to hear from you.
At KIMS Hospital, we are looking for a dedicated and highly organised Bupa Health Administrator to be the linchpin of our Bupa Health Centre services. This role is pivotal to ensuring our patients and visitors experience a seamless, professional, and personal service every time they walk through our doors.
As the main point of contact between KIMS Hospital and Bupa, you will be responsible for overseeing the smooth operation of all administrative processes related to the Bupa clinic, ensuring high standards of accuracy, compliance, and customer satisfaction. This is more than an administrative role — it’s a chance to be part of a team that makes a real difference to people’s health journeys. If you’re enthusiastic, motivated, and ready to take the next step in your career, apply today and join the KIMS Hospital family.
Role Responsibilities
- Ensure all client appointments are fully supported with correct documentation, from consent forms to clinical files, and manage patient data across systems.
- Deliver exceptional front-of-house service, from greeting patients to resolving queries and managing complaints professionally.
- Maintain and update multiple systems to ensure data integrity, processing payments, rescheduling appointments, and producing accurate patient reports.
- Contribute to audit readiness, ensure CQC compliance, and maintain patient confidentiality at all times.
Who we are looking for
Essential
- Have a good standard of general education including GCSE grade 4 or above in English and Maths
- Have proven experience in an administrative or customer service role within a clinical or corporate setting.
- Have a passion for delivering high standards of customer care
- Have excellent communication, interpersonal and organisational skills
- Have strong IT skills and the ability to quickly learn bespoke systems
Desirable
- Be educated to A-level or NVQ Level 3 in Customer Service
- Have experience using healthcare or client-facing booking and records systems
Why work at KIMS Hospital?
At KIMS Hospital, we believe our people are our greatest strength—and we’re committed to helping you thrive both professionally and personally. That’s why we’ve designed a benefits package that goes beyond the basics, supporting your emotional, financial, and physical wellbeing. From the moment you join us, you’ll feel valued, supported, and empowered—because when you’re at your best, so are we.
KIMS Hospital employees enjoy the following benefits:
- Competitive hourly rate
- Holiday pay
- Flexible working hours
- Free staff parking
- Annual flu vaccination
Apply now to help us deliver exceptional care, every day.
At KIMS Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities and disability confident employer.
BUPA Administrator employer: KIMS Hospital
Contact Detail:
KIMS Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BUPA Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about openings at KIMS Hospital. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching KIMS Hospital and Bupa. Understand their values and services so you can show how your skills align with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice common interview questions related to customer service and administration. Think of examples from your past experiences that highlight your skills in handling pressure and ensuring accuracy—these are key for a Bupa Health Administrator!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the KIMS Hospital family and contributing to exceptional patient care.
We think you need these skills to ace BUPA Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Bupa Health Administrator role. Highlight your relevant experience in administration and customer service, especially in clinical settings. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for outstanding customer care and how you can contribute to our team at KIMS Hospital. Keep it professional but let your personality show through.
Showcase Your IT Skills: Since strong IT skills are essential for this role, mention any relevant software or systems you've used in previous jobs. If you've worked with healthcare or booking systems, definitely highlight that experience!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our amazing benefits!
How to prepare for a job interview at KIMS Hospital
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Bupa Health Administrator. Familiarise yourself with the key tasks mentioned in the job description, such as managing patient data and ensuring compliance. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Care Skills
Since this role is all about outstanding customer care, prepare examples from your past experiences where you've gone above and beyond for customers. Think about specific situations where you resolved queries or managed complaints effectively, as these stories will highlight your suitability for the position.
✨Brush Up on Your IT Skills
As a Bupa Health Administrator, you'll need strong IT skills. If you're familiar with healthcare or client-facing booking systems, be ready to discuss your experience. If not, consider doing a quick refresher on common administrative software to show that you're tech-savvy and eager to learn.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if KIMS Hospital is the right fit for you.
