At a Glance
- Tasks: Provide exceptional customer service and administrative support in a dynamic hospital environment.
- Company: Join KIMS Hospital, Kent's largest independent hospital, known for its collaborative culture.
- Benefits: Enjoy free parking, private health insurance, 33 days annual leave, and more!
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Be at the heart of patient care, making every interaction count and creating positive experiences.
- Qualifications: GCSE education, strong customer service skills, and a proactive team player attitude.
The predicted salary is between 13218 - 19827 £ per year.
Salary: £13,218.40 –£19,827.60 per annum (this is equivalent to a full time salary of £26,436.80 per annum)
Shifts: 06:30–20:30 (Mon–Fri) and 06:30–20:00 (Sat–Sun) on a rota basis
Are you friendly, professional, and passionate about delivering excellent customer service? KIMS Hospital – Kent’s largest independent hospital – is looking for a Customer Service Administrator to join our Front of House team. In this varied and rewarding role, you’ll provide essential administrative and reception support across departments while ensuring every patient and visitor receives a warm welcome and outstanding service.
About the role
- Welcome patients, visitors, consultants, and staff, offering clear directions and support.
- Manage patient appointments, records, and correspondence to ensure smooth patient journeys.
- Answer high-volume calls on the hospital switchboard with confidence and professionalism.
- Liaise with patients, relatives, consultants, and staff, handling enquiries and escalating where needed.
- Assist patients on admission and discharge, providing clear information and a positive experience.
This is a front-facing role where you’ll be at the heart of the patient experience – making every interaction count.
What we’re looking for
- Educated to GCSE standard (or equivalent).
- Previous experience working in a hospital or healthcare setting.
- Strong customer service and administration skills.
- Excellent verbal and written communication.
- Organised, detail-focused, and confident working to deadlines.
- Ability to prioritise, work independently, and handle busy environments calmly.
- IT literate, with knowledge of Microsoft packages and medical terminology desirable.
- A proactive, flexible, and approachable team player.
You’ll join a collaborative one-team environment, working alongside colleagues across the hospital to achieve shared goals. We value integrity, honesty, respect and a calm, constructive approach, while encouraging our people to develop their knowledge, make decisions and continually look for better ways of working.
KIMS Hospital employees enjoy the following benefits:
- Free Secure Staff Parking
- Pension Scheme
- Private Health Insurance
- 33 Days annual leave plus extra time off for your birthday
- Life Assurance
- Free Eye Test
We are proud to be an equal opportunities and disability confident employer, building a diverse and inclusive workforce that reflects the communities we serve.
For queries, please contact Diane on 01622 237634 or email recruitment@kims.org.uk
All offers of employment are subject to proof of eligibility to work in the UK and a satisfactory DBS check.
Customer Service Administrator - KIMS in Maidstone employer: KIMS Hospital Ltd
At Sevenoaks Medical Centre, part of KIMS Hospital, we pride ourselves on fostering a supportive and patient-centric work environment. Our team enjoys competitive pay, generous holiday allowances, and the convenience of free staff parking, all while contributing to meaningful healthcare services in the beautiful Kent area. We are committed to employee growth, offering opportunities for professional development within the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator - KIMS in Maidstone
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at KIMS Hospital Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like KIMS Hospital Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator - KIMS in Maidstone
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to KIMS Hospital Ltd:Your cover letter is your chance to shine! Tell us why you want to work at KIMS Hospital Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at KIMS Hospital Ltd!
How to prepare for a job interview at KIMS Hospital Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
