At a Glance
- Tasks: Be the friendly face for guests, providing personalised recommendations and ensuring a memorable experience.
- Company: Join the vibrant team at Kimpton Charlotte Square in beautiful Edinburgh.
- Benefits: Earn £13.54 per hour, enjoy discounts, complimentary stays, and 28 days holiday.
- Other info: Inclusive workplace with opportunities for growth and a commitment to individuality.
- Why this job: Make connections, create smiles, and thrive in a dynamic hospitality environment.
- Qualifications: Experience in guest services and a passion for helping others is a plus.
The predicted salary is between 28163 - 28163 £ per year.
A fantastic opportunity for a Concierge to join our team at Kimpton Charlotte Square on a Full‑Time contract! You will earn £13.54 per hour – equal to £28,163.20 salary, plus service charge. Kimpton Charlotte Square Hotel brings together traditional Edinburgh architecture with an exciting and fresh indoor feel, offering guests a modern luxurious stay.
What’s in it for you as our Concierge:
- Complimentary stay for you+1 upon successful completion of probation; generous discounts across F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George, plus spa & gym discounts.
- Extensive training, opportunities for career progression worldwide, plus 2 paid days volunteering per year.
- Wagestream – a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
- 28 days holiday each year, including bank holidays, increasing to a maximum of 33 days (pro‑rated) with Enhanced Family Leave.
- Amazing discounts for our hotels and restaurants worldwide, plus discounts from over 15,000 stores.
- Refer a Friend programme.
Responsibilities
As a Concierge, you’ll be the first point of contact for our guests, ensuring a uniquely personal experience. You will provide recommendations within the city for dining, drinking and adventuring, handle queries and guest requests, and ensure all guests leave with a smile.
Qualifications
- Experience working as a Receptionist, Concierge or Guest Services Agent at a 4/5* hotel is beneficial.
- Knowledge of the local area and excellent communication skills, both written and verbal.
- Passion for interacting with guests; great personal skills and attention to detail.
- Membership or pursuit of Les Clefs D’Or is a plus.
- Experience working with Opera.
- A full‑UK driver’s licence is desired.
- Drive to produce results; commitment to human connection and service.
- A warm and authentic personality, can‑do attitude.
- Willingness to work within the team to embrace service and delight guests.
You must meet the legal requirements to work in the UK. As a Disability‑Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual’s, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Our passion is you…come as you are! If you like to march to the beat of your own drum and want to join a company that encourages authentic individuality, apply today to join us as Concierge.
Concierge employer: Kimpton-Hotels-
Kimpton Charlotte Square is an exceptional employer, offering a vibrant work culture in the heart of Edinburgh, where you can thrive as a Concierge. With extensive training, career progression opportunities, and generous benefits including complimentary stays, discounts, and a commitment to inclusivity, we ensure our team members feel valued and empowered. Join us to be part of a dynamic environment that celebrates individuality and fosters personal growth while delivering memorable experiences to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Kimpton Charlotte Square. Check out their social media and website to understand their vibe. This will help you connect with the team and show that you're genuinely interested in being part of their unique environment.
✨Tip Number 2
Practice your people skills! As a Concierge, you'll be the face of the hotel, so it's crucial to demonstrate your warm personality. Role-play common guest scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Show off your local knowledge! Brush up on the best dining spots, attractions, and hidden gems in Edinburgh. Being able to recommend places will not only impress your interviewers but also highlight your passion for providing exceptional service.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm right from the start. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Concierge
Some tips for your application 🫡
Show Your Personality:When writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and your love for making guests feel special.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience, especially in guest services or similar roles. Mention any specific skills that align with what we’re looking for, like knowledge of the local area or experience with hotel management systems.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for the Concierge role. Share specific examples of how you've gone above and beyond for guests in the past, and show us your enthusiasm for joining our team!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we can’t wait to read what you’ve got to say!
How to prepare for a job interview at Kimpton-Hotels-
✨Know Your Stuff About Edinburgh
As a Concierge, you'll need to impress with your local knowledge. Brush up on the best dining spots, attractions, and hidden gems in Edinburgh. This will show your passion for the city and help you provide tailored recommendations to guests.
✨Show Off Your People Skills
During the interview, demonstrate your ability to connect with people. Share examples of how you've gone above and beyond for guests in previous roles. A warm personality and a can-do attitude are key traits they’re looking for!
✨Familiarise Yourself with Hotel Operations
Get to grips with hotel management systems like Opera, as well as the general workings of a 4/5-star hotel. Being able to discuss how these systems enhance guest experiences will set you apart from other candidates.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the hotel culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with your interviewers!
