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- Tasks: Be the friendly face for guests, providing personalised recommendations and ensuring memorable experiences.
- Company: Join the vibrant Kimpton Clocktower Hotel, a Manchester icon with a unique character.
- Benefits: Earn £13.71/hour, enjoy free meals, paid holidays, and discounts at IHG hotels worldwide.
- Why this job: Make genuine connections and create unforgettable moments for guests every day.
- Qualifications: Experience in hospitality is a plus; passion for guest interaction is essential.
- Other info: Great career growth opportunities and a supportive team culture await you!
The predicted salary is between 28500 - 28500 £ per year.
We are looking for an authentic and driven Concierge (Full‑Time) to join us at Kimpton Clocktower Hotel! Kimpton Clocktower Hotel is a Manchester icon – a bold blend of grand Victorian architecture and playful, contemporary design. We’re a little bit classic, a little bit rebellious and always full of character! From buzzing social spaces to unforgettable dining and events, we create stays that feel vibrant, personal and anything but ordinary.
What do you need to be a Concierge? Your main duties and responsibilities will include being the first point of contact for our guests and ensuring a uniquely personal experience for every guest. You will be providing recommendations within the city for dining, drinking and adventuring! You will deal with queries and guest requests – ensuring all our guests leave with a smile on their face.
- Experience working as a Receptionist, Concierge or Guest Services Agent at a 4/5 Hotel is beneficial.
- Knowledge of the local area, especially good spots for food and drink.
- Passion for interacting with guests; this is a hugely hands-on role that requires great personal skills.
- Willingness to learn new things and work as part of our wider Hotel team.
- Drive to produce results – we work together within the Kimpton family to continue delivering extremely personal experiences and genuine human connection.
- A warm and authentic personality, with a can-do attitude and commitment to service.
- A willingness to work as part of a team that embraces our culture and delights our guests every day.
Financial Perks: £13.71 per hour, guaranteed hours, free meal on shift, paid holidays, enhanced sick pay, subsidised travel for unsocial hours, plus Wagestream to save, track, and access your pay anytime.
Career Growth: Training programmes, global progression opportunities and 2 paid volunteering days per year. IHG was recognised as a ‘Best Employer 2025’ UK by Mercer.
Colleague Perks: Discounts at 6,000+ IHG hotels worldwide, plus friends & family rates. Extra savings through our perks portal on shopping, experiences and more.
Wellbeing: Generous maternity/paternity pay, 24/7 employee assistance, and access to mental health first-aiders.
Refer a Friend: Share the opportunity and reap rewards when your friends join!
Hotel Concierge in Manchester employer: Kimpton Clocktower
Contact Detail:
Kimpton Clocktower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Concierge in Manchester
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with every nook and cranny of Kimpton Clocktower Hotel, from the best dining spots to hidden gems in Manchester. This way, when you chat with guests, you can offer personalised recommendations that will leave them impressed.
✨Tip Number 2
Practice your people skills! As a Concierge, you'll be the face of the hotel, so work on your warm and authentic personality. Engage with friends or family in role-play scenarios to boost your confidence in handling guest queries and requests.
✨Tip Number 3
Network like a pro! Attend local events or join hospitality groups to meet other professionals in the industry. This not only helps you learn about the latest trends but also opens doors for potential job opportunities.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining the Kimpton family. Make sure to highlight your passion for guest service and any relevant experience in your application.
We think you need these skills to ace Hotel Concierge in Manchester
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your authentic self shine through! We want to see your warm and engaging personality, so don’t be afraid to inject a bit of character into your words. Remember, we’re all about creating personal experiences!
Highlight Relevant Experience: Make sure to showcase any previous roles you've had as a Receptionist, Concierge, or in Guest Services. We love seeing how your past experiences can contribute to making our guests' stays unforgettable. Don’t forget to mention your knowledge of the local area too!
Tailor Your Application: Take a moment to read through the job description and align your skills and experiences with what we’re looking for. Customising your application shows us that you’re genuinely interested in joining our team at Kimpton Clocktower Hotel.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Kimpton Clocktower
✨Know Your Local Hotspots
As a Concierge, you'll need to impress with your knowledge of the local area. Research popular dining spots, hidden gems, and exciting activities in Manchester. Be ready to share your personal recommendations during the interview to show your passion for the role!
✨Show Off Your People Skills
This role is all about connecting with guests, so be prepared to demonstrate your interpersonal skills. Think of examples from your past experiences where you’ve gone above and beyond for a guest or resolved a tricky situation. Authenticity and warmth are key!
✨Embrace the Kimpton Culture
Familiarise yourself with Kimpton's unique blend of classic and contemporary vibes. During the interview, express how your personality aligns with their culture of fun and character. Share how you can contribute to creating memorable experiences for guests.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the hotel’s operations, team dynamics, and opportunities for growth. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.