Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the front office team to create unforgettable guest experiences.
- Company: Join Kimpton Clocktower, a contemporary luxury hotel focused on heartfelt human connections.
- Benefits: Enjoy 28-33 days of holiday, meals on duty, and amazing discounts worldwide.
- Why this job: Be part of a unique culture that values individuality and creativity in hospitality.
- Qualifications: 2+ years in front office management; strong organization and leadership skills required.
- Other info: We celebrate authenticity and encourage you to bring your true self to work!
The predicted salary is between 25800 - 36300 £ per year.
An amazing opportunity for a Guest Services Manager to join us at Kimpton Clocktower!
We offer a salary of £30,862.00
At Kimpton, our shared mission is to make lives better through heartfelt human connections. This emotional investment drives all that we do, and its why youll love the work, too. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ridiculously personal experiences for each other and our guests!!
Check out our Instagram page @kimptonclocktower!
Kimpton Clocktower is all about providing a contemporary luxury hotel experience whilst building heartfelt human connections with guests and colleagues we call it Stay Human. What more could you ask? Its not just the humans who feel this, we extend this to all our furry friends, because our heartfelt connection does not end with humans!
Working at Kimpton is not just about working and its certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion.
Our passion is YOUcome as you are!
Here, you will have space to:
Be yourself – bringing the real you to work, with your unique personality we want you to be who you are!
Lead yourself we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
Make it count you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!
As a Guest Services Manager, you will be supporting the Front Office Lead to ensure each guest is met with a genuine welcome and that their needs are attended throughout their stay (No detail is too small, and no request is too large).
As a Guest Services Manager, you will be managing the shift you are working, dealing with complex guest requests or complaints and making sure all tasks within the Team have been completed, while supporting both the Front Office Team and wider Hotel Teams to ensure we are providing our guests with a seamless service.
Our Guest Services Manager communicates both internally within the front office and externally, with the wider hotel team and immediate locale, to ensure the guest experience is personalised and always exceeds expectations.
To succeed as our Guest Services Manager, you will need:
- Front Office duty management and team leadership experience for 2+ years in a property of similar size & standard
- Strong organisation skills and ability to work in high pressure environments you will be someone who is keen to advance their career within the Hospitality industry!
- Proven track record with success at working with loyalty schemes and enrolments, previous experience working with Opera is a plus!
- An awareness of market trends and the ability to implement new initiatives
- Overall, a willingness to help out across our Hotel departments to ensure our guests are receiving a Kimpton 5* service!
So, whats in for you:
- Becoming part of the IHG Hotels & Resorts family, one of the worlds leading hotel companies – which means global opportunities
- Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
- Meals whilst on duty
- 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
- We provide every colleague company sick pay and life insurance
- Amazing discounts for our hotels and restaurants around the world
- Discounts from over 15,000 stores all the way from retail to cinema
- Dont forget, bring your friends and take part in our generous Refer a Friend programme!
If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality , apply today to join us as a Guest Services Manager !
You must meet the legal requirements to work in the UK.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
AMRT1_UKCT
Guest Services Manager employer: Kimpton Clocktower
Contact Detail:
Kimpton Clocktower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager
✨Tip Number 1
Familiarize yourself with Kimpton's values and culture. Since they emphasize heartfelt human connections, think about how you can showcase your personality and creativity during the interview process. Be ready to share examples of how you've created memorable experiences for guests in your previous roles.
✨Tip Number 2
Research the local area and any unique aspects of the hotel that could enhance guest experiences. Being knowledgeable about the locale will not only impress your interviewers but also demonstrate your commitment to providing personalized service.
✨Tip Number 3
Prepare to discuss your experience with front office management and team leadership. Highlight specific situations where you successfully handled complex guest requests or complaints, as this aligns with the responsibilities of the Guest Services Manager role.
✨Tip Number 4
Show enthusiasm for continuous improvement and learning. Kimpton values individuals who are keen to advance their careers in hospitality, so be prepared to discuss how you stay updated on market trends and your willingness to implement new initiatives.
We think you need these skills to ace Guest Services Manager
Some tips for your application 🫡
Understand the Company Culture: Take some time to familiarize yourself with Kimpton's values and mission. Highlight how your personality and work style align with their emphasis on heartfelt human connections and individuality in your application.
Tailor Your CV: Make sure your CV reflects your relevant experience in front office management and team leadership. Emphasize any specific achievements or initiatives you've led that demonstrate your ability to create personalized guest experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your commitment to providing exceptional service. Share specific examples of how you've gone above and beyond for guests in previous roles.
Showcase Your Skills: Mention your organizational skills and ability to thrive in high-pressure environments. If you have experience with loyalty schemes or Opera, be sure to include that as well, as it aligns with the job requirements.
How to prepare for a job interview at Kimpton Clocktower
✨Show Your Personality
At Kimpton, they value individuality and personality. Be yourself during the interview and let your unique traits shine through. Share personal stories that reflect your passion for hospitality and how you connect with guests.
✨Demonstrate Leadership Skills
As a Guest Services Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in high-pressure environments. Highlight your ability to make decisions and support your colleagues.
✨Understand the Brand Values
Familiarize yourself with Kimpton's mission of creating heartfelt human connections. Be ready to discuss how you can contribute to this mission and provide personalized experiences for guests.
✨Prepare for Scenario Questions
Expect questions about handling complex guest requests or complaints. Think of specific situations from your past experience where you went above and beyond to ensure guest satisfaction, and be ready to share those stories.
