At a Glance
- Tasks: Lead a passionate team to create unforgettable guest experiences at our luxury hotel.
- Company: Join Kimpton Charlotte Square, part of IHG Hotels & Resorts, a global leader in hospitality.
- Benefits: Enjoy competitive salary, generous discounts, and 31 days holiday plus career growth opportunities.
- Other info: Embrace a culture of authenticity and inclusivity while enjoying a dynamic work atmosphere.
- Why this job: Make a real impact by crafting personalised experiences for guests in a vibrant environment.
- Qualifications: 2+ years in front office management with a knack for service recovery and team leadership.
The predicted salary is between 34400 - 34400 € per year.
A fantastic opportunity to join our team at Kimpton Charlotte Square. You will earn £34,400.00 based on a 4-on, 4-off shift pattern. Kimpton Charlotte Square Hotel brings together traditional Edinburgh architecture with an exciting and fresh indoor feel, offering our guests a modern luxurious stay.
Whats in it for you as our Guest Services Manager:
- Becoming part of the IHG Hotels & Resorts family, one of the world's leading hotel companies - which means global opportunities.
- Complimentary stay for you +1 in our Hotel upon successful completion of probation, generous discounts across our F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George, plus Spa & Gym discounts at our Kimpton property.
- Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
- Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
- Company sick pay and life insurance, Mental Health First Aiders on Duty, and access to Employee Assistance Programs.
- 31 days holiday each year, including bank holidays, increasing up to a maximum of 33 days (Pro Rated) & Enhanced Family Leave.
- Amazing discounts for our hotels and restaurants around the world, plus discounts from over 15,000 stores.
- Generous Refer a Friend programme.
Our Guest Services Managers ensure each guest is met with a genuine welcome and that their needs are attended throughout their stay. They lead with a guest-first mindset while inspiring, coaching and developing their teams to deliver personalised service that consistently exceeds expectations.
Your key responsibilities will be:
- Supporting the Front Office Manager to ensure each guest is met with a genuine welcome and that their needs are attended throughout their stay.
- Communicating both internally within the front office and externally, with the wider hotel team and immediate locale, to ensure the guest experience is personalised and always exceeds expectations.
- Leading, coaching and developing the Front Office team to deliver exceptional guest experiences at every stage of the journey.
- Leading the shift with confidence, taking ownership of complex guest requests and service recoveries.
- Working a variety of shifts including Days, Evenings and the occasional Night when our Night Manager is on holidays.
To succeed as a Guest Services Manager, you will need:
- Front Office duty management and/or team leadership experience for 2+ years in a property of similar size & standard.
- Depth of experience dealing with complex service recoveries.
- Proven track record with success at driving team to meet their targets.
- Good understanding of systems to support driving results.
At IHG, we believe there's Room for You: Room to Grow, Room to Belong, and Room to Make a Difference. At Kimpton, our shared mission is to make lives better through heartfelt human connections. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ridiculously personal experiences for each other and our guests!
If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality, apply today to join us!
You must meet the legal requirements to work in the UK. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.
Guest Services Manager employer: Kimpton Charlotte Square
At Kimpton Charlotte Square, we pride ourselves on being an exceptional employer that values individuality and fosters a vibrant work culture. As part of the IHG Hotels & Resorts family, you will enjoy extensive training, career progression opportunities, and a range of benefits including generous holiday allowances, wellness support, and unique discounts across our global network. Join us in creating memorable guest experiences while being part of a team that celebrates authenticity and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Kimpton Charlotte Square. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching the hotel and its culture. Understand their values and think about how you can contribute to creating those 'ridiculously personal experiences' they talk about. Show them you're not just another candidate!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. You want to come across as genuine and passionate about guest services. Remember, they’re looking for someone who can lead with confidence and inspire their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Kimpton family. Let’s get you that Guest Services Manager role!
We think you need these skills to ace Guest Services Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for guest services and how you connect with people.
Tailor Your Experience:Make sure to highlight your relevant experience in front office management and team leadership. We’re looking for specific examples that demonstrate how you've created exceptional guest experiences in the past.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your skills and achievements at a glance. We appreciate a well-structured application!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Kimpton Charlotte Square
✨Know the Company Inside Out
Before your interview, take some time to research Kimpton Charlotte Square and IHG Hotels & Resorts. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Guest-Centric Mindset
As a Guest Services Manager, your focus should be on creating exceptional guest experiences. Prepare examples from your past roles where you went above and beyond for guests or resolved complex issues. This will demonstrate your ability to lead with a guest-first mindset, which is crucial for this position.
✨Prepare for Team Leadership Questions
Expect questions about your experience in leading and developing teams. Think of specific instances where you motivated your team or implemented new initiatives that improved service. Highlight your coaching style and how you foster a positive team culture, as this aligns with the company's values.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready to ask. Inquire about the team dynamics, opportunities for career progression, or how they measure success in guest services. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
