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- Tasks: Welcome guests, manage check-ins/outs, and create memorable experiences.
- Company: Join Kimpton Blythswood Square Hotel & Spa, Glasgow's only 5-star hotel.
- Benefits: Earn £12/hour, enjoy paid overtime, free meals, and generous discounts.
- Why this job: Embrace your authentic self in a supportive team focused on heartfelt connections.
- Qualifications: Experience in hospitality is a plus; must be warm and service-oriented.
- Other info: Check out our Instagram @kimptonblythswoodsquare for a glimpse of our culture!
The predicted salary is between 24960 - 29952 £ per year.
We are looking for an authentic and driven Front Office Receptionist (Full-Team) to join us at Kimpton Blythswood Square Hotel & Spa and embrace your unique, best self to provide our guests with heartfelt human connections!
At Kimpton Blythswood Square Hotel & Spa we want to deliver a ridiculously personal service to all our guests, whether they are relaxing in our Spa or enjoying sustainably sourced Scottish seafood in our iasg restaurant. As Glasgows only 5* Hotel, our team are focussed on providing our guests with 5* service and making heartfelt human connections in our boutique hotel, standing strong in Glasgows city centre.
As a Front Office Receptionist, we will support you to :
- Be yourself – bringing the real you to work, with your unique personality we want you to be who you are!
- Lead yourself we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
- Make it count you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!
What do you need to be a Front Office Receptionist? Well, your main duties and responsibilities will be checking in and out our guests, dealing with any queries or complaints, welcoming our guests to the city and interacting with them to encourage them to join our loyalty program. You will also be a key part of our guests overall stay, providing special experiences and recognising our loyal IHG One Rewards members. So, we are looking for someone who has
- Availability to work 5 shifts per week (weekend availability is needed)
- Experience working as a Receptionist, Concierge or Guest Services Agent at a 4/5* Hotel is beneficial
- Confident working on Hotel systems, experience working with Opera specifically is a big plus
- Drive to produce results, we work together within the Kimpton family to continue to provide our guests with extremely personal experiences and human connection.
- A warm and authentic personality, with a can-do attitude and commitment to service.
- Overall, you will be willing to work within our team to embrace our service and delight our guests!
Joining the Kimpton family isnt just about providing our guests with excellent service, we also have secured a spot in Fortunes 100 best companies to work for 7 times since 2009, and it is no surprises why! We can offer you
- Financial security – £12.00 per hour (£24,960.00 per annum FTE), guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Plus Tronc paid monthly if in eligible role.
- Growth and development extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
- Colleague perks – worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
- Wellbeing generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders
- Hotel specific benefits Generous discounts in our newly renovated Spa and our F&B outlets (*must be booked according to processes)!
If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality, apply today! Check out our Instagram page @kimptonblythswoodsquare to see more.
You must meet the legal requirements to work in the UK.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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Front Office Receptionist employer: Kimpton Blythswood Square Hotel & Spa
Contact Detail:
Kimpton Blythswood Square Hotel & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Receptionist
✨Tip Number 1
Familiarize yourself with the Kimpton brand and its values. Understanding their commitment to heartfelt human connections will help you align your personality and service style with what they are looking for in a Front Office Receptionist.
✨Tip Number 2
Highlight any experience you have with hotel systems, especially Opera. If you have used similar systems, be prepared to discuss how those experiences can translate to the role at Kimpton.
✨Tip Number 3
Showcase your warm and authentic personality during any interactions. Since they value individuality, let your unique traits shine through when you engage with the team or during interviews.
✨Tip Number 4
Be ready to discuss how you can contribute to creating personalized experiences for guests. Think of examples from your past roles where you went above and beyond to make a guest's stay special.
We think you need these skills to ace Front Office Receptionist
Some tips for your application 🫡
Show Your Personality: Since the role emphasizes authenticity, make sure to let your unique personality shine through in your application. Use a friendly and warm tone in your cover letter to reflect the heartfelt human connections the hotel values.
Highlight Relevant Experience: Clearly outline any previous experience as a Receptionist, Concierge, or Guest Services Agent, especially in 4/5* hotels. Mention specific duties you performed that align with the responsibilities listed in the job description.
Demonstrate Customer Service Skills: Provide examples of how you've successfully handled guest queries or complaints in the past. This will show your commitment to delivering excellent service and your ability to create special experiences for guests.
Tailor Your Application: Make sure to customize your CV and cover letter to reflect the specific requirements and values of Kimpton Blythswood Square Hotel & Spa. Mention your availability for weekend shifts and your willingness to embrace the hotel's culture of individuality.
How to prepare for a job interview at Kimpton Blythswood Square Hotel & Spa
✨Show Your Authentic Self
Embrace your unique personality during the interview. Kimpton values authenticity, so let your true self shine through in your responses and interactions.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you handled guest queries or complaints to showcase your ability to create heartfelt human connections.
✨Familiarize Yourself with Hotel Systems
If you have experience with hotel management systems, especially Opera, be ready to discuss it. If not, do some research on common hotel software to show your willingness to learn.
✨Express Your Team Spirit
Kimpton emphasizes teamwork and collaboration. Share instances where you worked effectively within a team to achieve goals, and express your enthusiasm for contributing to a positive work environment.
