Onsite IT Support Specialist

You were made to do this work: designing new technologies, diving into data, optimizing digital experiences, and constantly developing better, faster ways to get results. You want to be part of a performance culture dedicated to building technology for a purpose that matters. You want to work in an environment that promotes sustainability, inclusion, wellbeing, and career development. In the Onsite IT Support Specialist role, you’ll provide onsite IT infrastructure related support at Barrow Mill and you will help us deliver better care for billions of people around the world.

The purpose of the Onsite IT Support Specialist is to support the day to day operations of PCs, servers and networking equipment for our Barrow Mill, coordinate small to medium size IT projects and contribute to large IT projects. The role reports to regional ITS Infrastructure Coordination & Delivery Manager.

The role main activities include:

• Supports operational maintenance of local data center and site IT infrastructure and evaluates feature and functionality changes within this environment.
• Provides operational support to the computer systems and installed applications, resolves minor infrastructure problems and escalates higher impact issues.
• Support the execution of infrastructure implementation projects.
• Performs site IT administration support, requests new employee accounts (LAN, email, etc.), provides IT onboarding training.
• Procures IT infrastructure components according to KC established procurement process.
• Network Support – Installs and supports network equipment with assistance from Network Operations team.
• PC Support – Handles site specific help desk problems that require an office/desk visit.
• PC Deployment – Performs imaging on new PCs including software installation.
• Unified Communications support – Installs UC equipment with assistance from UC Operations team.
• Server Support/Maintenance – Plans and performs maintenance activities with assistance from the Server team as needed.
• Manage multi-function device and printer fleet – Procures and provides basic support, escalates issues to printer vendor.
• Coordinates local Infrastructure vendors work at site.
• Provides education to users on KC available technologies and their proper use.
• Manages communication plan for new technologies implementations.
• Maintains site ITS Business Continuity Plan.

To succeed in this role, you will need the following qualifications:

• College Associated Degree is preferable.
• Min 2-3 years of relevant experience with demonstrated skills described defined below.
• Troubleshooting and solving basic computer issues, familiar with Windows XP/7/10, Windows 2003/2008 Server, SQL Server 2003/2008, Cisco Networking, LAN networks, Wireless networks, Firewalls, Microsoft Office products, Skype for Business, SharePoint, smartphones and tablet (IOS, Android).
• Ticketing system management for Incident and Request tracking (i.e.: Service Now).
• Carry out all work safely. Adhere to location security policies as well as Kimberly-Clark standards and procedures.
• Carry out assigned tasks in a timely, diligent, and professional manner.
• Establish proactive, confidence-inspiring client and support team relationships to ensure support, maintenance and project work meet business goals.
• Contribute to an environment in which all team members are respected regardless of their individual differences and are motivated to improve both their individual and team contributions to achieve desired business results.
• Communicate to local management and staff in non-technical terms.
• Be able to work outside of business hours when required.
• Be On-Call outside of business hours to support critical incident.

We offer competitive pay and benefits to employees and reward excellence and performance. Our belief in promoting a healthy work-life balance drives us to support our employees’ total well-being, offering comprehensive benefits not limited to gym memberships, private medical insurance, dental cover, employee assistance programme, cycle to work scheme, critical illness cover, travel insurance and a market leading defined contribution pension scheme. Certain benefits, such as flexible work schedules and parental leave, can be tailored to meet specific individual needs, giving our employees the flexibility to manage their commitments inside and outside of work. We are proud to be rated as a top 100 workplace for working mothers for two years in a row.

To Be Considered, click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.