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For Companies At a Glance
- Tasks: Manage customer orders, monitor delivery KPIs, and improve processes.
- Company: Join Kimberly-Clark, home to iconic brands like Huggies and Kleenex.
- Benefits: Enjoy flexible work arrangements, career development, and a supportive culture.
- Why this job: Make a real difference in people's lives while working with legendary brands.
- Qualifications: 1-2 years in customer service or order management; strong communication skills.
- Other info: Be part of a team dedicated to sustainability and innovation.
The predicted salary is between 36000 - 60000 £ per year.
You are not the person who will settle for just any role. Neither are we. Because we are out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you will bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you will help us deliver better care for billions of people around the world. It starts with YOU.
Customer Order Management:
- Monitor KPIs for on-time, in-full delivery.
- Handle disputes, returns, and credit/debit notes in compliance with SOX controls.
- Collaborate with Sales, Supply Chain, and Logistics; participate in meetings and projects.
- Maintain accurate customer data and documentation.
- Identify process improvements and cost-saving opportunities.
- Provide training and share best practices within the team.
About You:
- 1 - 2 years of Customer-facing experience in Order Management / Customer Service in FMCG sector / Order To Cash / Supply Chain roles.
- Thorough knowledge of all MS – Office tools.
- SAP skills will be ideal.
- Excellent time management skills, able to manage pressured situations.
- Able to use own initiative and to work independently with multiple deadlines/tasks.
- Customer relationship management skills.
- Strong team player with the ability to work within the group and to train new team members.
- Proactive/can-do attitude.
- Excellent communication (written).
Customer Order in England employer: Kimberly-Clark
Contact Detail:
Kimberly-Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Order in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in making a difference with their iconic brands.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise – make it your own!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll be part of a community that’s all about creating better care for a better world.
We think you need these skills to ace Customer Order in England
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through. We want to see that you care about making a difference and are excited about the opportunity to work with our iconic brands.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in Customer Order Management or similar roles. We love seeing how your skills align with what we’re looking for, so don’t hold back on showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This helps us understand your qualifications quickly and effectively.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Kimberly-Clark
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of order management and customer service in the FMCG sector. Familiarise yourself with key terms and processes, especially those related to KPIs, SOX controls, and SAP. This will show that you're not just interested in the role but also understand its intricacies.
✨Showcase Your Team Spirit
Since this role involves collaboration with various teams, be ready to share examples of how you've successfully worked in a team environment. Highlight any experiences where you trained new members or contributed to group projects. This will demonstrate your ability to be a strong team player.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle disputes, returns, or tight deadlines. Think of specific situations from your past experience where you managed these challenges effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Emphasise Your Proactive Attitude
The company values a proactive and can-do attitude, so be prepared to discuss times when you identified process improvements or cost-saving opportunities. Share how your initiative led to positive outcomes, showing that you’re someone who takes charge and drives results.
