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- Tasks: Lead data analytics to transform B2B customer experience and drive actionable insights.
- Company: Join Kimberly-Clark, home to iconic brands like Huggies and Kleenex, committed to innovation.
- Benefits: Enjoy flexible work schedules, gym memberships, private medical insurance, and a market-leading pension scheme.
- Why this job: Be part of a caring culture focused on sustainability, inclusion, and career development.
- Qualifications: Experience in B2B data analytics and proficiency in Power BI required.
- Other info: This role offers the chance to make a real impact on customer experience.
The predicted salary is between 28800 - 42000 £ per year.
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Customer Experience Data Analytics, Tadworth
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Client:
Kimberly-Clark
Location:
Tadworth, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
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Job Reference:
63e727b9dca4
Job Views:
7
Posted:
14.07.2025
Expiry Date:
28.08.2025
col-wide
Job Description:
Description
You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world.
It starts with YOU.
We are looking for a Customer Experience Data Analytics to join our International Family and Professional Care segment and lead the IFP CX data and analytics to deeply understand and transform B2B customer experience.
Key Responsibilities include:
Develop and execute customer experience (CX) analytics strategies and products.
Partner with IFP Growth and Accountable Business Unites (ABUs) CX teams to embed data-driven decision-making in the service of CX.
Deliver proactive and provocative CX insights that can directly translate to business action and performance.
Partner with Digital Technology Solutions and other stakeholders to drive data governance standards.
Improve data literacy/fluency in CX teams to embed data-driven culture.
Develop advanced analytics capabilities against prioritised B2B IME use cases including pipeline review and churn management.
About Us
Huggies. Kleenex. Cottonelle. Scott. Kotex. Poise. Depend. Kimberly-Clark Professional. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.
At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.
About You
You perform at the highest level possible, and you appreciate a performance culture fuelled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.
You’re driven to perform at the highest level with a passion for data analytics & insights? As a person, you’re a self-driven and highly motivated, creative thinker inspired by doing things differently, someone who is always taking initiative to make things better.
You will also need the following qualifications:
Proven experience in data analytics within B2B environment.
Good understanding of Customer Experience datasets and their usage.
Experience in a broad range of analytics methods from descriptive and diagnostic to predictive and prescriptive.
Expertise with Power BI and other visualisation software.
Highly developed collaboration skills with an ability to work and influence across a matrix organization, influencing peers, other functions with credibility
Ability to communicate to senior leaders in a concise and persuasive format
This person will also be able to prioritize opportunities, and navigate effectively in a matrix environment.
We offer competitive pay and benefits to employees and reward excellence and performance. Our belief in promoting a healthy work-life balance drives us to support our employees’ total well-being, offering comprehensive benefits not limited to gym memberships, private medical insurance, dental cover, employee assistance programme, cycle to work scheme, critical illness cover, travel insurance and a market leading defined contribution pension scheme.
Certain benefits, such as flexible work schedules and parental leave, can be tailored to meet specific individual needs, giving our employees the flexibility to manage their commitments inside and outside of work. We are proud to be rated as a top 100 workplace for working mothers for two years in a row.
To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.
In the meantime, please check out the .
And finally, the fine print….
Primary Location
United Kingdom- Flexible Location – South East England
Description
You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world.
It starts with YOU.
We are looking for a Customer Experience Data Analytics to join our International Family and Professional Care segment and lead the IFP CX data and analytics to deeply understand and transform B2B customer experience.
Key Responsibilities include:
Develop and execute customer experience (CX) analytics strategies and products.
Partner with IFP Growth and Accountable Business Unites (ABUs) CX teams to embed data-driven decision-making in the service of CX.
Deliver proactive and provocative CX insights that can directly translate to business action and performance.
Partner with Digital Technology Solutions and other stakeholders to drive data governance standards.
Improve data literacy/fluency in CX teams to embed data-driven culture.
Develop advanced analytics capabilities against prioritised B2B IME use cases including pipeline review and churn management.
About Us
Huggies. Kleenex. Cottonelle. Scott. Kotex. Poise. Depend. Kimberly-Clark Professional. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.
At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.
About You
You perform at the highest level possible, and you appreciate a performance culture fuelled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.
You’re driven to perform at the highest level with a passion for data analytics & insights? As a person, you’re a self-driven and highly motivated, creative thinker inspired by doing things differently, someone who is always taking initiative to make things better.
You will also need the following qualifications:
Proven experience in data analytics within B2B environment.
Good understanding of Customer Experience datasets and their usage.
Experience in a broad range of analytics methods from descriptive and diagnostic to predictive and prescriptive.
Expertise with Power BI and other visualisation software.
Highly developed collaboration skills with an ability to work and influence across a matrix organization, influencing peers, other functions with credibility
Ability to communicate to senior leaders in a concise and persuasive format
This person will also be able to prioritize opportunities, and navigate effectively in a matrix environment.
Total Benefits
We offer competitive pay and benefits to employees and reward excellence and performance. Our belief in promoting a healthy work-life balance drives us to support our employees’ total well-being, offering comprehensive benefits not limited to gym memberships, private medical insurance, dental cover, employee assistance programme, cycle to work scheme, critical illness cover, travel insurance and a market leading defined contribution pension scheme.
Certain benefits, such as flexible work schedules and parental leave, can be tailored to meet specific individual needs, giving our employees the flexibility to manage their commitments inside and outside of work. We are proud to be rated as a top 100 workplace for working mothers for two years in a row.
To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.
In the meantime, please check out the .
And finally, the fine print….
Primary Location
United Kingdom- Flexible Location – South East England
Additional Locations
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time
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Customer Experience Data Analytics employer: Kimberly-Clark
Contact Detail:
Kimberly-Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Data Analytics
✨Tip Number 1
Familiarise yourself with the latest trends in customer experience analytics. Understanding current methodologies and tools, especially in a B2B context, will help you speak confidently about how you can contribute to the role.
✨Tip Number 2
Network with professionals in the data analytics and customer experience fields. Engaging with industry experts can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 3
Prepare to discuss specific examples of how you've used data analytics to drive business decisions in previous roles. Being able to articulate your impact will demonstrate your value to the hiring team.
✨Tip Number 4
Showcase your proficiency with Power BI and other visualisation tools by creating a portfolio of your work. This practical demonstration of your skills can set you apart from other candidates during the interview process.
We think you need these skills to ace Customer Experience Data Analytics
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in data analytics, particularly within a B2B environment. Emphasise your expertise with Power BI and any relevant analytics methods you've used.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer experience and data analytics. Mention specific examples of how you've used data to drive business decisions and improve customer experiences.
Showcase Collaboration Skills: Since the role requires working across a matrix organisation, include examples in your application that demonstrate your ability to collaborate effectively with different teams and influence stakeholders.
Highlight Communication Abilities: The job requires communicating insights to senior leaders. Make sure to mention any experience you have in presenting data findings clearly and persuasively, as this will be crucial for the role.
How to prepare for a job interview at Kimberly-Clark
✨Showcase Your Data Analytics Skills
Be prepared to discuss your experience with data analytics in a B2B environment. Highlight specific projects where you've successfully used analytics to drive customer experience improvements, and be ready to explain the methods you employed.
✨Understand Customer Experience Datasets
Familiarise yourself with the types of customer experience datasets relevant to the role. Be ready to discuss how these datasets can be leveraged to enhance decision-making and improve customer satisfaction.
✨Demonstrate Collaboration Abilities
Since the role requires working across various teams, prepare examples that showcase your collaboration skills. Discuss how you've influenced peers and stakeholders in previous roles to achieve common goals.
✨Communicate Effectively with Senior Leaders
Practice summarising complex data insights into concise and persuasive formats. You may be asked to present findings or recommendations, so ensure you can communicate your ideas clearly and confidently.
