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- Tasks: Lead data analytics to enhance B2B customer experience and drive actionable insights.
- Company: Join Kimberly-Clark, home to iconic brands like Huggies and Kleenex, making a global impact.
- Benefits: Enjoy flexible work schedules, gym memberships, private medical insurance, and a market-leading pension scheme.
- Why this job: Be part of a caring culture focused on sustainability, innovation, and personal growth.
- Qualifications: Experience in B2B data analytics, proficiency in Power BI, and strong collaboration skills required.
- Other info: This role is hybrid, allowing for flexibility in your work environment.
The predicted salary is between 36000 - 60000 £ per year.
Customer Experience Data Analytics page is loaded
Customer Experience Data Analytics
Apply locations United Kingdom- Flexible Location – South East England time type Full time posted on Posted 30+ Days Ago job requisition id 874163 Customer Experience Data Analytics
Job Description
You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world.
It starts with YOU.
We are looking for a Customer Experience Data Analytics to join our International Family and Professional Care segment and lead the IFP CX data and analytics to deeply understand and transform B2B customer experience.
Key Responsibilities include:
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Develop and execute customer experience (CX) analytics strategies and products.
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Partner with IFP Growth and Accountable Business Unites (ABUs) CX teams to embed data-driven decision-making in the service of CX.
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Deliver proactive and provocative CX insights that can directly translate to business action and performance.
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Partner with Digital Technology Solutions and other stakeholders to drive data governance standards.
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Improve data literacy/fluency in CX teams to embed data-driven culture.
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Develop advanced analytics capabilities against prioritised B2B IME use cases including pipeline review and churn management.
About Us
Huggies. Kleenex. Cottonelle. Scott. Kotex. Poise. Depend. Kimberly-Clark Professional. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.
At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.
About You
You perform at the highest level possible, and you appreciate a performance culture fuelled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.
You’re driven to perform at the highest level with a passion for data analytics & insights ? As a person, you’re a self-driven and highly motivated, creative thinker inspired by doing things differently, someone who is always taking initiative to make things better.
You will also need the following qualifications:
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Proven experience in data analytics within B2B environment.
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Good understanding of Customer Experience datasets and their usage.
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Experience in a broad range of analytics methods from descriptive and diagnostic to predictive and prescriptive.
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Expertise with Power BI and other visualisation software.
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Highly developed collaboration skills with an ability to work and influence across a matrix organization, influencing peers, other functions with credibility
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Ability to communicate to senior leaders in a concise and persuasive format
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This person will also be able to prioritize opportunities, and navigate effectively in a matrix environment.
Total Benefits
We offer competitive pay and benefits to employees and reward excellence and performance. Our belief in promoting a healthy work-life balance drives us to support our employees’ total well-being, offering comprehensive benefits not limited to gym memberships, private medical insurance, dental cover, employee assistance programme, cycle to work scheme, critical illness cover, travel insurance and a market leading defined contribution pension scheme.
Certain benefits, such as flexible work schedules and parental leave, can be tailored to meet specific individual needs, giving our employees the flexibility to manage their commitments inside and outside of work. We are proud to be rated as a top 100 workplace for working mothers for two years in a row.
To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.
In the meantime, please check out the careers website .
And finally, the fine print….
For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check.
This role is available for local candidates already authorized to work in the role’s country only. Kimberly-Clark will not provide relocation support for this role.
#LI-Hybrid
Primary Location
United Kingdom- Flexible Location – South East England
Additional Locations
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time
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Customer Experience Data Analytics employer: Kimberly-Clark Corporation
Contact Detail:
Kimberly-Clark Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Data Analytics
✨Tip Number 1
Familiarise yourself with the latest trends in customer experience analytics. Understanding current methodologies and tools, especially Power BI, will help you stand out as a knowledgeable candidate who can contribute immediately.
✨Tip Number 2
Network with professionals in the B2B data analytics space. Engaging with industry peers can provide insights into the role and may even lead to referrals, increasing your chances of landing an interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've used data analytics to drive customer experience improvements in previous roles. Being able to articulate your impact will demonstrate your value to the hiring team.
✨Tip Number 4
Showcase your collaboration skills by highlighting experiences where you've worked across teams to achieve a common goal. This is crucial for the role, as it involves partnering with various stakeholders to enhance customer experience.
We think you need these skills to ace Customer Experience Data Analytics
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in data analytics, particularly within a B2B environment. Emphasise your skills with Power BI and other visualisation tools, as well as your understanding of customer experience datasets.
Craft a Compelling Cover Letter: In your cover letter, express your passion for data analytics and how it can drive customer experience improvements. Mention specific examples of how you've used data to influence business decisions in the past.
Showcase Collaboration Skills: Highlight instances where you've successfully collaborated across teams or influenced peers. This role requires strong collaboration skills, so provide examples that demonstrate your ability to work effectively in a matrix organisation.
Prepare for Potential Questions: Anticipate questions related to your analytical methods and experiences. Be ready to discuss how you approach data-driven decision-making and provide examples of insights you've delivered that led to business actions.
How to prepare for a job interview at Kimberly-Clark Corporation
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Experience Data Analyst. Familiarise yourself with key concepts like CX analytics strategies and data-driven decision-making, as these will likely come up during your interview.
✨Showcase Your Analytical Skills
Prepare to discuss your experience with various analytics methods, especially in a B2B context. Be ready to provide examples of how you've used data to drive business decisions or improve customer experiences.
✨Familiarise Yourself with Tools
Since expertise with Power BI and other visualisation software is crucial for this role, ensure you can speak confidently about your experience with these tools. Consider preparing a brief demonstration or example of your work if possible.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely, especially when discussing complex data insights. Remember, you'll need to communicate effectively with senior leaders, so focus on being persuasive and straightforward in your explanations.
