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- Tasks: Deliver exceptional service and build long-term client relationships in luxury jewellery.
- Company: Kimai, a contemporary fine jewellery house with a focus on sustainability.
- Benefits: Competitive salary, commission structure, and opportunities for professional growth.
- Why this job: Join a passionate team and make an impact in the luxury retail space.
- Qualifications: 4+ years in luxury retail, strong sales skills, and CRM proficiency.
- Other info: Dynamic environment with mentorship opportunities and a focus on client experience.
The predicted salary is between 35000 - 45000 £ per year.
Kimai is a contemporary fine jewellery house born in Antwerp, where heritage craftsmanship meets modern values. Our designs are made with 18k recycled gold and diamonds. With a focus on fluid shapes and distinctive settings, Kimai reimagines fine jewellery for today. With a growing retail presence across key cities, we are now expanding our London team and looking for passionate individuals to join us as we continue to develop our in-store experience.
We are looking for an experienced and highly motivated Senior Client Advisor to join our London boutique team and play a key role in driving sales, with a strong focus on bridal and high-value client appointments. This is a sales-driven, client-focused role requiring excellent relationship-building skills and strong CRM and follow-up discipline.
Key Responsibilities- Deliver exceptional in-store service and build long-term client relationships
- Lead bridal and fine jewelry appointments
- Convert walk-ins and appointments into sales through personalized advice
- Manage bespoke and made-to-order sales from consultation to delivery
- Ensure a luxury, warm, and professional client experience
- Maintain and update CRM daily (client profiles, preferences, important dates)
- Proactively follow up with clients after appointments (quotes, stone options, timelines)
- Build repeat business through structured client outreach
- Support store client communication via email and WhatsApp
- Consistently meet and exceed personal and team sales targets
- Support store targets through strong conversion and AOV
- Act as a key point of reference for complex or high-value client journeys
- Lead by example on the sales floor
- Support and mentor junior advisors when needed
- Share best practices on sales and clienteling
- 4+ years experience in luxury retail or fine jewelry
- Strong sales track record
- Comfortable leading bridal consultations
- Highly organised and detail-oriented
- Confident using CRM and other digital tools
- Polished, warm, and client-focused communication style
Senior Sales Ambassador employer: Kimai
Contact Detail:
Kimai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Ambassador
✨Tip Number 1
Get to know the brand inside out! Research Kimai's heritage, craftsmanship, and values. This will not only help you in interviews but also show your genuine passion for the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral.
✨Tip Number 3
Practice your pitch! Prepare to discuss your sales achievements and how you can drive results at Kimai. Tailor your examples to highlight your experience in luxury retail and client relationships.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a thank-you email expressing your enthusiasm for the role. It’s a great way to keep you top of mind and show your commitment.
We think you need these skills to ace Senior Sales Ambassador
Some tips for your application 🫡
Show Your Passion for Jewellery: When writing your application, let your love for fine jewellery shine through! Share why you’re excited about working with Kimai and how our values resonate with you. We want to see that you’re not just looking for a job, but that you genuinely care about the craft and the client experience.
Highlight Your Sales Success: Make sure to showcase your sales achievements in your application. Use specific numbers or examples to demonstrate how you've consistently met or exceeded targets in previous roles. We’re looking for someone who can drive sales, so don’t be shy about your successes!
Personalise Your Approach: Tailor your application to reflect the role of a Senior Client Advisor. Mention your experience with bridal consultations and high-value clients, and how you’ve built long-term relationships in the past. We want to know how you can bring that personal touch to our boutique!
Keep It Professional Yet Warm: Your written application should reflect the luxury and warmth we embody at Kimai. Use a polished tone while still being approachable. Remember, we’re looking for someone who can communicate effectively with clients, so let your personality come through in your writing!
How to prepare for a job interview at Kimai
✨Know Your Product Inside Out
Before your interview, make sure you’re well-versed in Kimai's jewellery offerings. Familiarise yourself with the materials used, like 18k recycled gold and the unique designs. This knowledge will not only impress but also show your genuine interest in the brand.
✨Showcase Your Sales Skills
Prepare to discuss specific examples of how you've driven sales in previous roles. Highlight your experience with high-value client appointments and bridal consultations. Use metrics to demonstrate your success, such as exceeding sales targets or building long-term client relationships.
✨Demonstrate Relationship-Building Abilities
Since this role focuses heavily on client relationships, be ready to share how you’ve built rapport with clients in the past. Discuss your approach to clienteling and CRM, and how you follow up to ensure a luxury experience that keeps clients coming back.
✨Be Ready to Lead
As a Senior Client Advisor, leadership is key. Prepare to talk about times when you’ve mentored junior team members or led by example on the sales floor. Show that you can inspire others while maintaining a polished and professional demeanour.