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- Tasks: Deliver exceptional service and build lasting client relationships in luxury jewellery.
- Company: Kimai, a contemporary fine jewellery house with a focus on sustainability.
- Benefits: Competitive salary, commission structure, and opportunities for professional growth.
- Other info: Dynamic environment with mentorship opportunities and a focus on client experience.
- Why this job: Join a passionate team and make an impact in the luxury retail space.
- Qualifications: 4+ years in luxury retail, strong sales skills, and CRM proficiency.
The predicted salary is between 30000 - 40000 £ per year.
Kimai is a contemporary fine jewellery house born in Antwerp, where heritage craftsmanship meets modern values. Our designs are made with 18k recycled gold and diamonds. With a focus on fluid shapes and distinctive settings, Kimai reimagines fine jewellery for today. With a growing retail presence across key cities, we are now expanding our London team and looking for passionate individuals to join us as we continue to develop our in-store experience.
We are looking for an experienced and highly motivated Senior Client Advisor to join our London boutique team and play a key role in driving sales, with a strong focus on bridal and high-value client appointments. This is a sales-driven, client-focused role requiring excellent relationship-building skills and strong CRM and follow-up discipline.
Key Responsibilities- Deliver exceptional in-store service and build long-term client relationships
- Lead bridal and fine jewelry appointments
- Convert walk-ins and appointments into sales through personalized advice
- Manage bespoke and made-to-order sales from consultation to delivery
- Ensure a luxury, warm, and professional client experience
- Maintain and update CRM daily (client profiles, preferences, important dates)
- Proactively follow up with clients after appointments (quotes, stone options, timelines)
- Build repeat business through structured client outreach
- Support store client communication via email and WhatsApp
- Consistently meet and exceed personal and team sales targets
- Support store targets through strong conversion and AOV
- Act as a key point of reference for complex or high-value client journeys
- Lead by example on the sales floor
- Support and mentor junior advisors when needed
- Share best practices on sales and clienteling
- 4+ years experience in luxury retail or fine jewelry
- Strong sales track record
- Comfortable leading bridal consultations
- Highly organised and detail-oriented
- Confident using CRM and other digital tools
- Polished, warm, and client-focused communication style
Senior Sales Ambassador in London employer: Kimai
Contact Detail:
Kimai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Ambassador in London
✨Tip Number 1
Get to know the brand inside out! Research Kimai's values, craftsmanship, and unique selling points. This will help you connect with clients and show your passion during interviews.
✨Tip Number 2
Practice your sales pitch! Role-play common scenarios you might face as a Senior Client Advisor. This will boost your confidence and help you nail those client interactions.
✨Tip Number 3
Network like a pro! Attend industry events or connect with current employees on LinkedIn. Building relationships can give you insider info and potentially a foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Kimai team.
We think you need these skills to ace Senior Sales Ambassador in London
Some tips for your application 🫡
Show Your Passion for Jewellery: When writing your application, let your love for fine jewellery shine through! Share why you’re excited about working with Kimai and how our values resonate with you. We want to see that you’re not just looking for a job, but that you genuinely care about the craft and the client experience.
Highlight Your Sales Success: Make sure to showcase your sales achievements in your application. We’re looking for someone with a strong track record, so don’t be shy about sharing numbers or specific examples of how you’ve driven sales in the past. This is your chance to impress us with your results!
Personalise Your Approach: Tailor your application to reflect the role of a Senior Client Advisor. Mention your experience with bridal consultations and high-value clients, and how you’ve built long-term relationships in previous roles. We want to know how you can bring that expertise to our London boutique!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Kimai!
How to prepare for a job interview at Kimai
✨Know Your Product Inside Out
Before your interview, make sure you’re well-versed in Kimai's jewellery offerings. Familiarise yourself with the materials used, like 18k recycled gold and diamonds, and understand the brand's ethos. This knowledge will help you demonstrate your passion for the product and show that you can effectively communicate its value to clients.
✨Showcase Your Sales Skills
Prepare to discuss specific examples of how you've driven sales in previous roles. Think about times when you exceeded targets or built strong client relationships. Be ready to explain your approach to clienteling and how you maintain CRM systems, as these are crucial for the Senior Client Advisor role.
✨Demonstrate Relationship-Building Abilities
Since this role focuses heavily on client relationships, come prepared with anecdotes that highlight your ability to connect with clients. Discuss how you’ve followed up with clients after appointments and built repeat business. This will show that you understand the importance of nurturing long-term relationships.
✨Exude Confidence and Professionalism
During the interview, ensure you present yourself in a polished and professional manner. Your communication style should be warm and client-focused, reflecting the luxury experience Kimai aims to provide. Practice your responses to common interview questions to convey confidence and clarity.