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- Tasks: Assist clients with travel bookings and provide outstanding customer support.
- Company: Kim Luxe Travel, a premier agency for luxury and budget-friendly travel.
- Benefits: 100% remote work, competitive commission, exclusive travel discounts, and ongoing training.
- Why this job: Join a passionate team and help others explore the world while working flexibly.
- Qualifications: Customer service experience and a love for travel are preferred.
- Other info: Enjoy a supportive culture with opportunities for professional growth.
The predicted salary is between 24000 - 36000 £ per year.
About Kim Luxe Travel
Kim Luxe Travel is a premier travel agency dedicated to providing luxury and budget-friendly travel experiences for clients worldwide. From dream vacations to business getaways, we take pride in offering personalized service and curated travel packages that fit every traveler’s style.
As part of our growing team, we’re seeking an enthusiastic Travel Customer Service Representative who is passionate about travel, excellent communication, and helping clients every step of the way.
Position Overview
The Travel Customer Service Representative is responsible for providing outstanding customer support throughout the travel planning process. You’ll assist clients with inquiries, bookings, and trip details while ensuring each experience is seamless and stress-free. This is an excellent opportunity for someone with strong interpersonal skills and a genuine passion for helping others explore the world.
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat.
- Assist clients with booking flights, accommodations, and travel packages.
- Provide accurate information about destinations, travel requirements, and itineraries.
- Handle customer concerns and resolve issues in a timely, professional manner.
- Communicate with travel suppliers and vendors to confirm bookings and resolve discrepancies.
- Maintain detailed client records and correspondence in the CRM system.
- Support the sales team by promoting travel deals and upgrades when appropriate.
- Stay informed about travel policies, restrictions, and industry updates.
Qualifications
- Previous experience in customer service, hospitality, or the travel industry preferred.
- Excellent communication and problem-solving skills.
- Strong attention to detail and organizational abilities.
- Ability to multitask and remain calm under pressure.
- Proficiency in email, chat, and online booking systems.
- Passion for travel and creating positive client experiences.
What We Offer
- 100% remote work flexibility.
- Competitive commission and incentive structure.
- Ongoing training and professional development.
- Access to exclusive travel discounts and perks.
- Supportive and collaborative team culture.
Travel Customer Service Representative employer: Kim Luxe Travel
Contact Detail:
Kim Luxe Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Customer Service Representative
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the travel industry. A personal recommendation can go a long way in landing that Travel Customer Service Representative role.
✨Tip Number 2
Prepare for those interviews! Research Kim Luxe Travel and understand their values and services. Tailor your answers to show how your passion for travel and customer service aligns with their mission.
✨Tip Number 3
Show off your skills! If you have experience with booking systems or customer service tools, be ready to discuss them. Highlighting your proficiency can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Travel Customer Service Representative
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share personal experiences or destinations that have inspired you. We want to see that you're not just looking for a job, but that you're genuinely excited about helping others explore the world.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight any relevant experience in customer service or the travel industry. We appreciate when applicants take the time to align their skills with what we’re looking for at Kim Luxe Travel.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We value good communication skills, so make sure your writing reflects that. A well-structured application can really make you stand out!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Kim Luxe Travel!
How to prepare for a job interview at Kim Luxe Travel
✨Know Your Travel Stuff
Brush up on popular travel destinations and current travel trends. Being able to discuss your own travel experiences and how they relate to the role will show your passion and knowledge, which is key for a Travel Customer Service Representative.
✨Practice Your Communication Skills
Since this role involves a lot of client interaction, practice clear and friendly communication. Role-play common customer scenarios with a friend or family member to get comfortable with handling inquiries and resolving issues.
✨Showcase Your Problem-Solving Abilities
Prepare examples of how you've successfully resolved customer issues in the past. Highlighting your ability to stay calm under pressure and find solutions will demonstrate that you’re the right fit for this customer-focused position.
✨Familiarise Yourself with CRM Systems
If you have experience with any CRM systems, be ready to discuss it. If not, do a bit of research on common tools used in the travel industry. Showing that you're tech-savvy and willing to learn will impress the interviewers.
