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- Tasks: Manage client relationships and bookings through digital channels while crafting seamless travel experiences.
- Company: Bespoke travel design consultancy focused on exceptional value and personalised service.
- Benefits: Competitive salary, performance bonuses, flexible remote work, and discounted travel opportunities.
- Why this job: Join a dynamic team and help clients create unforgettable journeys, from budget to luxury.
- Qualifications: Proficient in digital tools, strong organisational skills, and excellent written communication.
- Other info: Collaborative culture with a focus on technology and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
About Kim Luxe Travel
Kim Luxe Travel is a bespoke travel design consultancy committed to delivering exceptional value and uncompromised experiences across all budgets. We specialize in maximizing our clients' travel investment by leveraging digital tools and industry expertise to craft seamless, perfectly planned journeys—from luxury escapes to smart, budget-friendly adventures. We prioritize efficiency, technology, and personalized service.
Role Summary
We are seeking a proactive and tech-savvy Digital Travel Consultant to manage client relationships and booking fulfillment primarily through online and digital communication channels. This role requires an individual who is highly organized, proficient with digital planning tools (CRMs, online booking engines, virtual communication), and passionate about delivering high-value service efficiently. The ideal candidate can quickly transition between servicing a budget-conscious backpacker and a premium resort client.
Key Responsibilities
- Digital Client Management: Conduct client consultations and manage relationships entirely through digital channels (video calls, email, CRM platforms, and instant messaging) to understand travel needs and goals.
- Value-Driven Research & Booking: Utilize digital booking tools, supplier portals, and GDS systems to efficiently research and book flights, accommodations, excursions, and transfers, focusing on maximizing client value at every price point.
- Itinerary Delivery: Create, manage, and distribute professional digital itineraries and documentation (using tools like online itinerary builders) to ensure clients have all information organized and accessible on their devices.
- Technology & Efficiency: Stay current with the best travel tech, digital marketing trends, and supplier booking platforms to continuously improve the efficiency and quality of the client experience.
- Customer Support: Provide swift, digital-based support for clients encountering travel disruptions, changes, or emergencies, demonstrating professionalism and effective problem-solving skills.
Qualifications
- Exceptional proficiency with digital communication tools, CRM software, and various online booking engines; ability to learn new technology quickly.
- Demonstrated ability to manage client expectations and service both budget-focused and luxury-focused travelers equally well.
- Strong organizational skills and ability to manage multiple client projects simultaneously in a remote, self-directed environment.
- Excellent written communication skills, with a focus on clear, professional, and persuasive digital correspondence.
What We Offer
- Competitive salary based on experience and performance bonuses tied to booking volume and efficiency.
- Flexible, remote work environment that emphasizes results and technological proficiency.
- Access to industry resources, digital training, and opportunities for discounted travel.
- A collaborative team culture committed to delivering Maximized Value and Uncompromised Experiences.
Digital Travel Consultant in London employer: Kim Luxe Travel
Contact Detail:
Kim Luxe Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Travel Consultant in London
✨Tip Number 1
Get comfy with digital tools! Since this role is all about managing client relationships online, make sure you're familiar with CRMs and booking engines. The more tech-savvy you are, the better you'll connect with clients and show off your skills.
✨Tip Number 2
Practice your digital communication! Whether it's video calls or emails, being clear and professional is key. Try role-playing with a friend to nail down your pitch and ensure you can switch between different client needs effortlessly.
✨Tip Number 3
Showcase your organisational skills! Juggling multiple clients is part of the game, so create a system that works for you. Use digital tools to keep track of bookings and itineraries, and don’t forget to highlight this in your interviews!
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to showcase your understanding of our digital-first approach right from the start. Let's get you on board!
We think you need these skills to ace Digital Travel Consultant in London
Some tips for your application 🫡
Show Off Your Digital Skills: Make sure to highlight your proficiency with digital tools in your application. We want to see how you can leverage technology to enhance client experiences, so don’t hold back on showcasing your tech-savvy side!
Tailor Your Application: Personalise your application to reflect our values at Kim Luxe Travel. Mention how you can manage both budget-conscious and luxury-focused clients effectively, as this is key to our bespoke service.
Be Clear and Professional: Your written communication skills are crucial for this role. Keep your application clear, concise, and professional. We appreciate well-structured correspondence that gets straight to the point!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re tech-savvy right from the start!
How to prepare for a job interview at Kim Luxe Travel
✨Know Your Digital Tools
Familiarise yourself with the digital planning tools mentioned in the job description, like CRMs and online booking engines. Be ready to discuss how you've used these tools in past roles or how you plan to leverage them to enhance client experiences.
✨Showcase Your Organisational Skills
Prepare examples that highlight your ability to manage multiple client projects simultaneously. Think of specific situations where you juggled different tasks effectively, especially in a remote setting, as this will resonate well with their emphasis on efficiency.
✨Demonstrate Your Customer Service Savvy
Be prepared to share stories about how you've handled customer support in challenging situations. Whether it’s resolving travel disruptions or managing expectations for both budget-conscious and luxury clients, showing your problem-solving skills will be key.
✨Communicate Clearly and Professionally
Since the role requires excellent written communication, practice articulating your thoughts clearly. During the interview, focus on being concise and professional in your responses, as this reflects the high standards of service they expect from a Digital Travel Consultant.
