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- Tasks: Manage theatre operations, oversee bars, and ensure excellent customer service.
- Company: Kilworth House Theatre is a welcoming outdoor venue dedicated to great hospitality.
- Benefits: Enjoy a vibrant work environment with returning staff and seasonal employment.
- Why this job: Join a fun team, develop your management skills, and create memorable experiences for guests.
- Qualifications: Bar/venue management experience and strong customer service skills are essential.
- Other info: Seasonal role from May 1st to September 21st, with weekends off.
The predicted salary is between 24000 - 36000 £ per year.
Kilworth House Theatre is an outdoor venue and our goal is to provide a professional and warm welcome to all our Theatre guests, giving them prompt, efficient and friendly hospitality services.
This is a seasonal role with a start date of 1st May 2025, the contact will end on the 21st September 2025 (duration of the contract is 20.5 weeks). Hours per week will be 40, and your days off will be on Monday and Tuesday each week.
To be successful in the role you must have Bar / venue management experience and great customer service skills.
Its a great work environment and our temporary Bar staff come back year after year
The job is:
To open up the Theatre venue prior to the start of the Season and 'close down' the venue at the end of the season using the Standard of Performance document
To manage the Theatre area, Bars and the Staging Post
To act as a main point of contact for any customer queries / requirements /complaints and to ensure correct handling.
To develop and train staff to the required standard. Note that external training providers are used when necessary
To maximise sales within the Theatre Complex.
To control the audiences and bar areas to ensure the production is able to open on time
To ensure the Theatre is securely closed down each night.
To oversee corporate hospitality events in the Staging Post and Theatre Bar.
To present a welcoming impression.
To ensure cashing up is correct and banked using the correct procedures
To investigate any banking imbalances
To participate in the ordering of supplies
To be responsible for the control of liquor on a day to day basis.
To ensure good housekeeping of the Theatre area at all times. An external cleaning company will be contracted to do the cleaning
To manage staff rotas to ensure adequate staffing for each show and Staging Post function
To check and ensure that Rota One is completed accurately and any discrepancies highlighted and corrected
To assist in the Managing of the car park prior to the volunteer front of house staff arriving and post show.
To report on any accidents should they arise
To complete a handover report at the end of each performance.
AMRT1_UKCT
Theatre Operations Manager employer: Kilworth House Hotel and Theatre
Contact Detail:
Kilworth House Hotel and Theatre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Theatre Operations Manager
✨Tip Number 1
Familiarize yourself with the specific operations of outdoor venues. Understanding the unique challenges and logistics involved in managing an outdoor theatre will give you an edge during the interview process.
✨Tip Number 2
Highlight your bar and venue management experience by preparing examples of how you've successfully handled customer service situations in the past. This will demonstrate your capability to manage the Theatre area effectively.
✨Tip Number 3
Network with professionals in the theatre and hospitality industry. Attend local events or join online groups to connect with others who may have insights or recommendations about the role at Kilworth House Theatre.
✨Tip Number 4
Research Kilworth House Theatre's previous seasons and their approach to customer service. Being knowledgeable about their past performances and guest experiences can help you tailor your responses during the interview.
We think you need these skills to ace Theatre Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your bar and venue management experience. Include specific examples of how you've provided excellent customer service in previous roles, as this is crucial for the Theatre Operations Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for theatre and hospitality. Mention why you want to work at Kilworth House Theatre specifically and how your skills align with their goal of providing a warm welcome to guests.
Showcase Leadership Skills: Emphasize any experience you have in training and developing staff. The role requires managing and training a team, so provide examples of how you've successfully led teams in the past.
Highlight Problem-Solving Abilities: Since the role involves handling customer queries and complaints, include instances where you've effectively resolved issues. This will demonstrate your capability to maintain a positive guest experience even under pressure.
How to prepare for a job interview at Kilworth House Hotel and Theatre
✨Show Your Customer Service Skills
Since the role emphasizes great customer service, be prepared to share specific examples of how you've handled customer queries or complaints in the past. Highlight your ability to create a warm and welcoming environment.
✨Demonstrate Bar and Venue Management Experience
Discuss your previous experience in bar or venue management. Be ready to explain how you managed staff, maximized sales, and ensured smooth operations during events.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in this role and how you would address them, especially regarding customer complaints or operational issues.
✨Emphasize Team Leadership and Training
The job involves developing and training staff. Share your experiences in leading teams, training new employees, and ensuring everyone meets the required standards. This will show your capability to manage and motivate a team effectively.
