Medical Receptionist

We are looking for enthusiastic, motivated and proactive candidates to join our highly effective and friendly team. The successful candidates will need to provide a first-class level of Customer Service/Care Navigation to our patients. We will expect them to enjoy working in a busy reception environment and be prepared to go the extra mile. The role of Medical Receptionist is very demanding so we are looking for someone who is confident, has excellent communication skills, is highly organised and good at multi-tasking. The successful candidate must be computer literate and have a flexible approach to working. Experience of working in a busy office environment would be an advantage.

Main duties of the job:

• Answer the telephone in a courteous and professional manner
• Receive and accurately convey messages in writing, verbally and electronically
• Liaise with patients and their families in a compassionate manner
• Liaise with GPs, other health professionals and their staff
• Arrange appointments for patients
• Explain practice arrangements to new patients and those seeking temporary cover
• Generate repeat prescriptions within the practice guidelines
• Update the clinical system with changes
• Contact patients to convey test results as directed by the GPs
• Contact patients to arrange appointments with appropriate clinicians
• Deal with travel enquiries and vaccination appointments
• Accept payment and issue receipts
• Prepare medical records for deducted patients to return
• Log new patients records and file appropriately
• Accept and sign for deliveries
• Understand the usage of the practice email
• Using EMIS / eConsult / DAWN / ICE and other Practice software
• Undertaking other administrative activities when required

About us:

Kiltearn Medical Centre has a skilled and experienced team of 7 GP Partners leading a Clinical Team of GPs, Advanced Nurse Practitioners, Nurses, HCAs and Pharmacists. Our current patient list is circa 13,000 and the practice is well placed to be at the forefront of general practice, provide innovative and robust services, as well as provide development opportunities for the staff. We are based in a modern purpose-built surgery, with a good CQC grading, and our ethos is to deliver high-quality medical care through our comprehensive, highly skilled team members.

Confidentiality:

In the course of seeking treatment, patients entrust us with or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy.

Personal Development:

The post holder will participate in any training programme implemented by the practice as part of this employment.

Quality:

The post-holder will strive to maintain quality within the practice.

Person Specification:

• Good level of general education
• Key Board Skills
• Word Processing Qualification
• Customer Care
• Ability to work on own initiative
• Experience of General Practice or in a health care setting
• EMIS web use
• Good standard of appearance
• Self motivated
• Articulate
• Ability to work under pressure
• Good written and verbal communication skills
• Adaptable / Flexibility
• Reliable / Proven attendance record
• Sense of humour
• Able to manage conflict
• Time Management
• Planning and prioritising
• Problem solving
• Accuracy in work
• Able to work to tight deadlines
• Able to work to protocols / guidelines
• Ability to communicate effectively to the practice team

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.