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- Tasks: Provide excellent customer service and manage store operations as a Keyholder.
- Company: Join Kiltane, a leading cashmere merchant with a rich Edinburgh heritage.
- Benefits: Enjoy competitive pay, 29 days annual leave, and staff discounts.
- Other info: Permanent role with opportunities for growth and training.
- Why this job: Be part of a passionate team in a luxury retail environment.
- Qualifications: Experience in customer service and keyholding is essential.
A new exciting opportunity is available in our Kiltane store. We are looking for a
Keyholder
Founded in Edinburgh, we wove our way into the city\’s fabric both physically (placing ourselves on the picturesque Royal Mile) and sartorially, becoming one of the leading cashmere merchants in the city.
Now, our legacy lives beyond Edinburgh, with stores across the UK and a reputation worldwide.
Kiltane is also proud to be a Living Wage Employer.
This is an exciting time for a keyholder to join our team and grow with us to be a part of something truly exceptional.
About the job
We are recruiting a part time Keyholder for our Kiltane store on the Royal Mile. We are looking for someone who is available 4 days on a rota of 7 days per week.
As a keyholder, you will join our team sharing a passion for Kiltane and striving to provide excellent customer service to all customers.
About you:
- Previous experience in a luxury retail environment (beneficial)
- Able to work well with others & approach others easily
- Dedication to provide high standard of customer service
- Excellent communication skills
- Ability to work in a fast-paced environment
- Daily cash-up
- Managing the opening and closing of the store
- Able to prioritise and multitask well in a busy environment
Key Responsibilities:
- Providing excellent customer service
- Processing payments and returns
- Ensuring the shop floor is fully stocked and well presented
- Accepting and cross-checking daily deliveries
- Maintain knowledge of all out products and textiles
We Offer:
- Permanent employment (subject to 3 months\’ probation period)
- Competitive salary
- 29 days annual leave
- Staff discount
- Staff training
Job Types: Full-time, Permanent
Pay: £12.75 per hour
Benefits:
- Employee discount
- Store discount
Experience:
- customer service: 1 year (required)
- keyholding: 1 year (required)
Work Location: In person
Senior Sales Assistant/Keyholder employer: Kiltane Limited
Contact Detail:
Kiltane Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Assistant/Keyholder
✨Tip Number 1
Get to know the Kiltane brand inside out! Familiarise yourself with their products and values. When you walk into that interview, show your passion for cashmere and how you can contribute to their legacy.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your chat – it’ll show you’re the perfect fit for their team.
✨Tip Number 3
Don’t underestimate the power of body language! When you meet the team, be confident, smile, and maintain eye contact. It’s all about making a great first impression and showing you’re approachable.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Sales Assistant/Keyholder
Some tips for your application 🫡
Show Your Passion for Kiltane: When writing your application, let your love for Kiltane shine through! Share why you’re excited about the opportunity to work with us and how our values resonate with you.
Highlight Relevant Experience: Make sure to mention any previous experience in luxury retail or customer service. We want to see how your background aligns with what we’re looking for in a keyholder!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, so we can easily see how you’d fit into our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Kiltane.
How to prepare for a job interview at Kiltane Limited
✨Know Your Kiltane
Before the interview, do your homework on Kiltane. Familiarise yourself with their history, values, and product range. This will not only show your genuine interest but also help you connect your experience to their brand during the conversation.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This is crucial for a role that prioritises high standards of service.
✨Demonstrate Team Spirit
As a keyholder, you'll need to work well with others. Be ready to discuss how you've collaborated in previous roles. Highlight your ability to communicate effectively and support your team, especially in a fast-paced retail environment.
✨Be Ready for Practical Scenarios
Expect questions or scenarios related to cash handling, store management, and multitasking. Think through how you would manage daily cash-ups or handle stock deliveries. Showing that you can think on your feet will impress the interviewers.