Matchday Premium Retail Assistant (Casual)
Application Deadline: 6 October 2026
Department: Commercial
Employment Type: Contract / Temp
Location: Manchester - Old Trafford
Description
The Role:
Manchester United is seeking customer-focused individuals to join our Matchday Premium Retail team at Old Trafford.
Key Responsibilities
As a Matchday Premium Retail Assistant, you will deliver an exceptional shopping experience for supporters visiting hospitality areas, executive suites and premium retail locations across the stadium. You will engage with Executive Members, hospitality guests and fans from around the world, providing personalised service, expert product knowledge and professional support throughout their visit.
This role is ideal for candidates with experience in premium retail, hospitality, events or customer service environments who take pride in delivering outstanding service and creating memorable experiences.
Skills, Knowledge and Expertise
What We're Looking For
- Previous experience in retail, hospitality, events or customer service.
- Excellent communication and interpersonal skills.
- A professional, confident and approachable manner.
- A passion for delivering premium customer experiences.
- Flexibility to work matchdays, evenings, weekends and major events.
Desirable
- Experience within premium retail or hospitality environments.
- Experience working with VIP, executive or hospitality guests.
- Additional language skills.
Benefits
The pay is £13.45 an hour, mainly working matchdays only. Matchdays will be 6 to 8 hour shifts.
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