At a Glance
- Tasks: Lead a dynamic team, enhance guest experiences, and manage daily operations in a vibrant restaurant.
- Company: Kiln, an award-winning Thai-inspired restaurant in the heart of Soho.
- Benefits: 28 days annual leave, 50% restaurant discount, training resources, and mental health support.
- Other info: Opportunities for travel and a £300 contribution towards a work laptop.
- Why this job: Join a creative environment where your passion for hospitality can shine and grow.
- Qualifications: 2 years in hospitality management, strong leadership skills, and a desire to learn.
The predicted salary is between 30000 - 40000 £ per year.
About Us: Kiln is a Thai-inspired open-kitchen restaurant in Soho, cooking with charcoal-fired woks and grills. Our cuisine is influenced by the border regions of Thailand, Myanmar, and Laos. We source exceptional produce from trusted farmers and growers. We foster a fast-paced, friendly environment where research, creativity, and new ideas are encouraged. Kiln has won multiple awards and appeared on prestigious restaurant lists, earning its place as a key institution in the London dining scene. We hold daily briefings with the team to taste dishes and wines from our ever-evolving menu. We value curiosity and humility—experience isn’t essential, but a desire to learn is.
What you’ll be doing:
- Prioritise and enhance guest experience by focusing on excellent hospitality, guiding team members during service, and managing feedback.
- Promote a positive work environment through professionalism, integrity, and strong work ethics aligned with Super 8 culture.
- Host team meetings and team appraisals, encouraging growth and participation in training opportunities.
- Be visible on the floor and in services, ensuring all guests are well looked after and noting any comments through the correct communication channels.
- Ordering and purchasing products and stock.
- Ensure employee compliance with internal and external policies and regulations.
- Leading services and delivering daily team briefings.
- Manage and operate POS systems.
- Prepare and monitor rotas, working flexibly around demands of the team and business.
- Maintain knowledge of our dishes and suppliers and train our junior team to ensure team members can confidently share our brand story with guests.
- Collaborate with chefs to maintain consistency in dishes.
- Understand food safety standards to uphold a 5-star EHO rating and support team development.
- Promptly report and address site maintenance concerns, ensuring communication of actions taken.
- Ensure that employees are trained on company values, job roles and responsibilities.
What you’ll bring:
- Passion and knowledge of restaurants, good cooking, good sourcing of food and drink are a great headstart. But most important is the appetite to learn, grow and be a part of building the most exciting restaurant group in London.
- A strong understanding of customer requirements in order to tailor service, ensuring all guests receive a warm and welcoming experience.
- You know how to lead a team, and set an example for what hospitality excellence looks like.
- 2 years of experience in team management, and hospitality.
- Proven ability to lead, train and develop a team.
- Commitment to the highest standards of approachable and warm persona.
- Flexibility to work varied shifts across 5 out of 7 days.
- Full UK right to work documents.
What’s in it for you:
- 28 days of annual leave, including bank holidays.
- Access to courses, resources, and training to enhance your career.
- 50% discount at all our restaurants, along with complimentary staff meals during your shifts.
- Discounted dining at various local establishments near Super 8 Restaurants.
- Enhanced maternity leave, pension scheme, subsidised mental health support, and a cycle-to-work scheme.
- Refer a Friend scheme—recommend someone to join Super 8 and receive a bonus!
- Opportunities for both international and national travel to visit our suppliers and learn about sourcing ingredients and beverages.
- £300 contribution towards the purchase of a work laptop for all salaried staff members.
If this role sounds like a great fit for you, we’d love to see your application! Please keep in mind that it may take us 1 to 2 weeks to get back to you due to the high volume of applications. Thanks for your patience!
Restaurant Manager employer: Kiln
Kiln is an exceptional employer that champions a vibrant and inclusive work culture, where creativity and curiosity are at the forefront. Located in the heart of Soho, we offer our team members extensive growth opportunities through training and development, alongside generous benefits such as 28 days of annual leave, discounted dining, and a supportive environment that values both personal and professional growth. Join us to be part of a dynamic restaurant group that not only prioritises excellent hospitality but also invests in the well-being and development of its staff.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Kiln. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Kiln
Don't be shy about reaching out to Kiln directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Restaurant Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Kiln and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Kiln
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
