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For Companies At a Glance
- Tasks: Manage influencer outreach, logistics, and community engagement for a vibrant brand.
- Company: Join KILLSTAR, a dynamic and inclusive company with a unique culture.
- Benefits: Enjoy flexible working, increased holiday, and staff discounts.
- Other info: Hybrid work model with opportunities for personal growth and development.
- Why this job: Be the voice of our community and make a real impact in influencer marketing.
- Qualifications: Experience in marketing or e-commerce, with strong communication skills.
The predicted salary is between 25000 - 30000 ÂŁ per year.
What You’ll Do
- Order & Logistics Management: Processing and managing all gifting and campaign orders using our internal e-commerce and influencer management platforms.
- Returns & Exchanges: Organising and tracking returns and exchanges, including the creation and distribution of shipping labels.
- Inbox Support: Provide daily support for the influencer inbox, answering quick queries and resolving issues to build positive rapport.
- Content Administration: Downloading, labelling, and uploading all received influencer content to our internal systems to ensure it is distributed to the appropriate departments.
- Database & Outreach Support: Assist with growing our influencer database and provide support with outreach list creation for specific campaigns.
- Asset Creation: Creating product collections on our influencer platform (GRIN) for creators to choose from and creating clothing PDFs to send to creators ahead of major launches.
- Frontline Community Voice: Act as the heart of our “cult” following by building authentic rapport through comments and DMs, ensuring every interaction feels uniquely KILLSTAR. You will handle quick queries while keeping a pulse on the community to feed real‑time replies and audience insights back to the team to maintain our cultural relevance.
- Reporting: Track and report on gifting KPIs, including campaign progress, engagement, and order status to inform future planning.
- Shipping Troubleshooting: Liaise with shipping couriers and our internal warehouse team to resolve delivery or customs issues.
- Cross‑Functional Support: This is not a content creation role; however, this position may occasionally support the social team on content approval, local content and talent shoots, along with the wider marketing team on seasonal press and influencer events.
Who You Are
- Organised: You have the ability to manage multiple spreadsheets, sample requests, and deadlines without breaking a sweat.
- Detail Oriented: You pride yourself on having every "i" dotted and every "t" crossed, never missing an important fact, figure, or detail.
- Socially Savvy: You understand social media etiquette and are comfortable interacting with an alternative "cult" following in a friendly, brand‑aligned voice.
- Reliable Communicator: You are excellent at keeping people updated about changes, and your written and verbal communication is clear and concise.
- Adaptable: You are adaptable to last‑minute changes and willing to embrace new ways of working.
Your Experience Includes
- Working as part of a marketing or e‑commerce team and completing administrative tasks.
- Working to deadlines in a fast‑paced environment and contributing to overall team targets.
- Experience in a customer experience or liaison position, communicating with external partners via email or social media.
- Familiarity with e‑commerce backends and influencer management software (Shopify and GRIN) is highly desirable.
Work Hours & Location
This role will be based at our Brighton Studio, United Kingdom. It will be performed on a hybrid working arrangement, consisting of a minimum of 3 days per week in the office, and 2 days working from home.
Our Benefits & Perks
- Increased Holiday Allowance based on tenure
- Summer Fridays
- Early Finish
- YOU Day – one paid day off each year, just for you
- One paid volunteer day each year to support a charity or cause of your choice
- Flexible benefits platform designed around your wellbeing and personal preferences
- Employee Assistance Programme to offer support for personal or work‑related issues as well as financial and legal advice
- Staff Discount on all full‑price items on our KILLSTAR site
- 5% Employer contributions to your pension
Does This Sound Like You?
KILLSTAR is committed to a world where what makes us different makes us strong. We are a proud equal opportunity employer, and we back that up with a “come as you are” culture that is welcoming, inclusive, and safe. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law.
Social & Influencer Outreach Assistant in Brighton employer: KILLSTAR
Contact Detail:
KILLSTAR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Social & Influencer Outreach Assistant in Brighton
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at KILLSTAR or similar brands. A friendly message on LinkedIn can go a long way in getting your foot in the door.
✨Tip Number 2
Show off your social media skills! Create a mini portfolio showcasing your best interactions and campaigns. This will demonstrate your understanding of social media etiquette and how you can engage with our 'cult' following.
✨Tip Number 3
Be proactive! If you see an influencer or campaign that aligns with KILLSTAR's vibe, don’t hesitate to mention it during your interview. It shows you're already thinking about how to contribute to our community.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the KILLSTAR team.
We think you need these skills to ace Social & Influencer Outreach Assistant in Brighton
Some tips for your application 🫡
Show Your Organisational Skills: When you’re writing your application, make sure to highlight your organisational skills. We want to see how you manage multiple tasks and deadlines without losing your cool. Share examples that showcase your ability to juggle various responsibilities!
Be Detail-Oriented: We love a candidate who pays attention to the little things! In your application, double-check for typos and ensure your information is accurate. Mention any experiences where your attention to detail made a difference in your work.
Demonstrate Your Social Savvy: Since this role involves interacting with our unique community, let your personality shine through! Use your application to show us how you engage with social media and build rapport with others. A friendly tone can go a long way!
Keep It Clear and Concise: As a reliable communicator, it’s important to convey your thoughts clearly. Make sure your application is easy to read and straight to the point. We appreciate concise communication, so don’t be afraid to get to the heart of what you want to say!
How to prepare for a job interview at KILLSTAR
✨Know Your Stuff
Before the interview, make sure you’re familiar with KILLSTAR’s brand and its unique voice. Research their social media presence and understand how they engage with their community. This will help you demonstrate your social savvy and show that you can fit right into their culture.
✨Show Off Your Organisational Skills
Since this role involves managing multiple tasks and deadlines, be prepared to discuss your organisational strategies. Bring examples of how you've successfully managed projects or tasks in the past, especially in fast-paced environments. This will highlight your ability to stay on top of things without breaking a sweat.
✨Communicate Clearly
As a reliable communicator, it’s crucial to showcase your written and verbal communication skills during the interview. Practice answering common questions clearly and concisely, and don’t hesitate to ask for clarification if you don’t understand something. This will reflect your ability to keep everyone updated and informed.
✨Be Adaptable
KILLSTAR values adaptability, so be ready to discuss times when you’ve had to adjust to last-minute changes. Share specific examples that demonstrate your flexibility and willingness to embrace new ways of working. This will show that you can thrive in a dynamic environment.