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- Tasks: Join a dynamic team assisting pest control companies with customer queries and sales orders.
- Company: Killgerm Group is a leading chemical manufacturer focused on pest control solutions.
- Benefits: Enjoy 33 days holiday, company pension, and comprehensive training including RSPH Level 2 certification.
- Why this job: Be part of a supportive team that values customer service and offers growth opportunities.
- Qualifications: No specific experience needed; just bring your communication skills and attention to detail.
- Other info: Full-time role with flexible hours, perfect for students looking to gain valuable work experience.
The predicted salary is between 24000 - 36000 ÂŁ per year.
1 day ago Be among the first 25 applicants
This is an opportunity to become an integral part of a busy inbound sales team. Offering help and support to pest control companies throughout the UK. All members of the team either hold or are working towards the RSPH Level 2 Certificate in Pest Control. This in-depth training will help you gain knowledge of the products and techniques that pest controller’s use every day, allowing you to offer them assistance.
This inbound team pride themselves on the customer service level they offer their customers. If you are friendly and confident on the telephone and have a keen eye for attention to detail then this is the role for you.
Main function of job
(Note: In addition to these functions employees are required to carry out other duties as may reasonably be required by the Head of Customer Services).
To process sales orders using Sage ERP X3, and handle customer queries and complaints.
The Company reserves the right to make changes to the job title/job description and duties to be undertaken by the job holder from time to time.
• Handle and respond to customer enquires and maintain customer contact via telephone, letter or e-mail.
• Progress and chase sales orders.
• Manage deliveries, purchase orders and maintain stock records.
• Take credit card payments and produce invoices / credit notes.
• Scan customer applications, orders, certificates and warehouse notes.
• Assist customers on product and application problems or seek technical advice on their behalf
• Increase awareness of products
• Confirm stock and pricing with Commercial Manager (where necessary).
• Distribute marketing literature and quotes to customers.
• Liaise with the Despatch Team
• Provide cover on reception operating the main switchboard when needed
• Attend and participate in all company activities, such as Customer Services meetings and training programmes.
• Undertake any additional tasks as requested.
Qualifications/Skills required
• Computer Literacy Skills – previous experience of a Sage system is desirable but not essential
• Customer Service skills
• Good communication skills both verbal and written
• Attention to detail
• Ability to work on own initiative
• 33 days holiday (inc. bank holidays), 38 days holiday (inc. bank holidays) after 5 years’ service
• Company pension
• Training and Development
Product training will be provided including the RSPH Level 2 Certificate in Pest Control
Hours of work: 38.75 hours a week Monday to Friday between 8.00 – 18.00.
All applications must be submitted to Clare Langfield, Human Resources Advisor, Killgerm Group Limited, Wakefield Road, Ossett, WF5 9AJ or emailed to: – recruitment@killgerm.com by the closing date. Closing Date: Monday 28th July 2025
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
-
Industries
Chemical Manufacturing
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Inbound Customer Service Advisor employer: Killgerm Chemicals
Contact Detail:
Killgerm Chemicals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Customer Service Advisor
✨Tip Number 1
Familiarise yourself with pest control products and techniques. Understanding the basics will not only help you in conversations with customers but also show your genuine interest in the role.
✨Tip Number 2
Practice your telephone communication skills. Since this role involves a lot of phone interaction, being confident and friendly on calls can set you apart from other candidates.
✨Tip Number 3
Get comfortable with Sage ERP X3 or similar systems. Even if you haven't used it before, showing that you're willing to learn and adapt to new software can impress potential employers.
✨Tip Number 4
Demonstrate your attention to detail in any interactions. Whether it's through your communication or how you handle queries, showcasing this skill is crucial for the role.
We think you need these skills to ace Inbound Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any skills that align with the job description, such as attention to detail and communication skills. Mention any experience with Sage systems if applicable.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Emphasise your ability to handle customer queries and your willingness to learn about pest control products.
Highlight Relevant Skills: In your application, clearly outline your computer literacy skills and any previous customer service roles. Mention your ability to work independently and your initiative in problem-solving.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Killgerm Chemicals
✨Showcase Your Customer Service Skills
Since this role is all about helping customers, be prepared to share examples of your previous customer service experiences. Highlight how you handled difficult situations and ensured customer satisfaction.
✨Familiarise Yourself with Pest Control Basics
Even though you will receive training, having a basic understanding of pest control products and techniques can set you apart. Do some research on common pest issues and solutions to demonstrate your initiative.
✨Demonstrate Attention to Detail
This position requires a keen eye for detail, especially when processing orders and managing stock records. Be ready to discuss how you ensure accuracy in your work and any systems you use to stay organised.
✨Prepare Questions for the Interviewer
Asking insightful questions shows your interest in the role and the company. Consider asking about the team dynamics, training opportunities, or how success is measured in the customer service department.