Killeavy Castle Estate is a four star luxury estate set in the heart of Slieve Gullion, County Armagh. The Estate features a fully restored 19th-century castle, a 45 bedroom hotel, three self catering residences and a variety of dining, spa, wedding and event facilities.
Gullion Brasserie is the estates on site restaurant where guests can experience the finest farm-to-fork ingredients in the relaxed brasserie setting, boasting only the best of the seasons flavours. Guests can enjoy signature cocktails and local beverages in Calliagh Berra Bar, where live music plays every weekend.
Surrounding the estate, guests can enjoy diverse experiences such as foraging, forest walks, cycling, and exploring a working farm and gardens. Committed to sustainability, the Estate prides itself on offering the highest standard of eco-luxury, for guests staying on the island of Ireland.
Role Description
The Front of House Receptionist (Full Time) is a customer-facing, on-site role based at Killeavy Castle Estate. This team member welcomes guests on arrival, manages check-in and check-out processes, and provides clear information about accommodation, spa, dining, and estate activities. Daily tasks include answering phone calls and emails, handling reservations and bookings, processing payments, and coordinating with other departments to ensure a smooth guest experience.
This is a full time role that requires availability for shifts including evenings, weekends, and holidays, in line with business needs.
Qualifications
- Candidates should possess strong receptionist skills, including managing check-ins/check-outs, handling reservations, and maintaining accurate records.
- Candidates should possess excellent phone etiquette and communication skills to interact professionally with guests, colleagues, and external contacts.
- Candidates should possess outstanding customer service skills, with a focus on creating a welcoming atmosphere, resolving issues, and supporting a high-quality guest experience.
- Candidates should possess basic IT proficiency (e.g., MS Office, reservation systems), cash handling accuracy, and attention to detail.
- Previous experience in hospitality, front desk, or reception roles is highly desirable; knowledge of the local area and tourism offerings is an advantage.
- Ability to work flexibly as part of a team, follow established procedures, and uphold Killeavy Castle Estate's sustainability and service standards.
- At least one years experience in a similar role
- Experience using a PMS like HotSoft
Company Benefits
- Free car parking
- Complimentary staff lunches
- Staff accommodation available (subject to availability)
- Staff discount on estate spa, dining, stays and experiences
For any further details regarding this vacancy, please contact: dgm@killeavycastle.com
Applications will close on Friday 27 November 2026 at 12pm.
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Front of House Receptionist (Full Time) employer: Killeavy Castle Estate
Killeavy Castle Estate is an exceptional employer, offering a vibrant work culture in the heart of Newry, Northern Ireland. As a Front Office Manager, you will thrive in a dynamic environment where your leadership skills will be nurtured, and opportunities for professional growth are abundant. With a commitment to excellence in guest service and a supportive team atmosphere, Killeavy Castle Estate stands out as a rewarding place to advance your career in hospitality.
