Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Front Office team and ensure top-notch guest service daily.
- Company: Join Killeavy Castle Estate, an award-winning hotel known for excellence.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a vibrant team in a fast-paced setting that values customer care.
- Qualifications: Must have experience in a supervisory role at a 4/5-star property.
- Other info: Flexibility in working hours is essential; bring your proactive attitude!
The predicted salary is between 28800 - 43200 £ per year.
Killeavy Castle Estate is seeking a Assistant Front Office Manager for this award-winning hotel.
Experienced and motivated Assistant Front Office Manager to join our team. Reporting to the Front Office Manager, the Assistant Front Office Manager will primarily be responsible for all aspects of the day-to-day operation of the Front of House function. To be successful in this role the ideal candidate will enjoy the prospect of working in a fast-paced, busy working environment and, ideally, have experience in a busy 4* property.
To work with the Management team to optimise profits and increase sales, promote new and diverse business. Provide support to the senior management for all hotel operations and work directly with and support all Heads of Departments in all aspects of the running of Killeavy Castle Estate.
Key Duties and Responsibilities;
· To ensure that service levels are maintained to the highest degree and particular attention is paid to client care to ensure that all guests receive the highest quality of service and attention
· A thorough knowledge of the Hotsoft System is required to ensure correct procedures are always followed
· Ensure staff provide a professional and warm welcome to all guests
· Ensure that all Reception staff are trained and are fully conversant with all aspects of Hotsoft PMS
· Collate and deliver accurate reports on all aspects of reception on request from senior management
· Prepare weekly rosters
· Ensure that all desks are appropriately manned to ensure service levels are met, ensuring adequate cover for any staff absences
· Actively manage and develop the reception team including the day and night porterage department
· Have a thorough understanding of all requirements of the check in/out process (confirm booking, length of stay, packages, etc.)
· Handle all guest enquiries and complaints in a professional manner
· Ensure all cash, guest charges, floats and till procedures are carried out in accordance with company policy
· Lead and assist in the smooth running of the front office desk during own shift
· Duty management shift as required
Key Skills and Experience include;
· Previous experience in a similar role in a 4/5-star property
· Minimum 1 year in a supervisory role
· Excellent customer focused manner at all times
· Proactive positive attitude and must possess strong strategic thinking skills
· The ability to communicate effectively at all levels
· A good eye for detail and a desire to take responsibility, through to resolution, for issues and concerns generated by our guests
· Flexibility with working hours is essential
Assistant Front Office Manager employer: Killeavy Castle Estate
Contact Detail:
Killeavy Castle Estate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Office Manager
✨Tip Number 1
Familiarize yourself with the Hotsoft System before your interview. Understanding how this system works will not only show your initiative but also demonstrate your readiness to hit the ground running in this role.
✨Tip Number 2
Highlight your experience in a fast-paced environment during your conversations. Share specific examples of how you've successfully managed high-pressure situations, as this is crucial for the Assistant Front Office Manager position.
✨Tip Number 3
Prepare to discuss your approach to team management and development. Think about how you can motivate and train staff effectively, as this will be a key part of your responsibilities.
✨Tip Number 4
Showcase your customer service skills by preparing anecdotes that illustrate your ability to handle guest inquiries and complaints professionally. This will help convey your commitment to maintaining high service levels.
We think you need these skills to ace Assistant Front Office Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Assistant Front Office Manager position at Killeavy Castle Estate. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in front office management, particularly in a 4/5-star property. Emphasize your supervisory roles and any specific achievements that demonstrate your customer service skills and ability to manage a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your proactive attitude. Mention specific experiences that relate to the duties outlined in the job description, such as handling guest complaints or managing reception staff.
Highlight Relevant Skills: In both your CV and cover letter, make sure to highlight your knowledge of the Hotsoft System and your ability to maintain high service levels. Discuss your strategic thinking skills and how you can contribute to optimizing profits and increasing sales at Killeavy Castle Estate.
How to prepare for a job interview at Killeavy Castle Estate
✨Showcase Your Customer Service Skills
As an Assistant Front Office Manager, your ability to provide excellent customer service is crucial. Be prepared to share specific examples of how you've handled guest inquiries and complaints in the past, demonstrating your proactive and positive attitude.
✨Familiarize Yourself with Hotsoft System
Since a thorough knowledge of the Hotsoft System is required, make sure you understand its key features and functionalities. If possible, practice using the system or review any available resources to show your readiness to hit the ground running.
✨Demonstrate Leadership Experience
Highlight your previous supervisory experience in a similar role. Discuss how you've managed teams, prepared rosters, and ensured service levels were met, showcasing your ability to lead and develop staff effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and strategic thinking. Prepare for scenarios related to guest complaints or operational challenges, and think through how you would handle these situations to ensure a smooth front office operation.
