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For Companies At a Glance
- Tasks: Lead and coach a dynamic team to enhance customer experience and drive sales.
- Company: Join KIKO, a vibrant brand focused on beauty and customer satisfaction.
- Benefits: Competitive pay, employee discounts, and opportunities for personal growth.
- Why this job: Be the KIKO Ambassador and make a real impact in a fun retail environment.
- Qualifications: Experience in retail management and a passion for beauty products.
- Other info: Immediate hiring with a supportive team culture and career advancement potential.
The predicted salary is between 24000 - 36000 £ per year.
The Supervisor is our KIKO Ambassador and assists the Store Manager to drive customer experience, sales and business KPIs for the store in line with the KIKO Brand Strategy by leading and coaching the team. Takes full accountability for the store when the Store Manager is on leave.
MAIN RESPONSIBILITIES
- PEOPLE MANAGEMENT
- Coach and support the team to deliver customer experience and business goals.
- Support the team to deliver the customer experience and business goals.
- Coach the team on products, make up application technique and selling techniques in order to deliver the KIKO customer experience.
- Monitor that Business KPIs are in line with goals, set follow-up action plans for the store as agreed with the Store Manager.
- Deliver business goals as defined with the Store Manager (Customer experience, Sales, Opex).
- Prioritise actions for the store that have the most impact on the above goals as agreed with the Store Manager.
- Completion of all BeKIKO dossiers, quizzes and training elements.
- Consistently monitor Business KPIs (LFL progression, Conversion Rate, Average Ticket, Stock-loss).
- Guarantee that stores are compliant with all KIKO standards and procedures.
- Guarantee the compliance with store procedures (KIKO STORE BOOK).
- Guarantee the execution of the promotional calendar.
- Guarantee all operational procedures are adhered to in store and that the store is compliant.
- Guarantee all procedures are regularly reviewed and all issues are immediately addressed with the Store Manager ensuring compliance with Corporate policies.
Supervisor - Angel (Hiring Immediately) in London employer: kikomilano
Contact Detail:
kikomilano Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Angel (Hiring Immediately) in London
✨Tip Number 1
Get to know the KIKO brand inside out! Familiarise yourself with their products and customer experience strategies. This will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your coaching skills! Since the Supervisor role involves leading a team, think of examples from your past where you've successfully supported others. Be ready to share these stories in your interviews.
✨Tip Number 3
Show your passion for customer experience! Prepare to discuss how you would enhance the shopping experience at KIKO. Think about specific actions you could take to drive sales and meet business KPIs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the KIKO team right away!
We think you need these skills to ace Supervisor - Angel (Hiring Immediately) in London
Some tips for your application 🫡
Show Your Passion for KIKO: When writing your application, let your enthusiasm for the KIKO brand shine through. We want to see how much you love our products and how you can contribute to delivering that amazing customer experience we pride ourselves on.
Highlight Your People Skills: As a Supervisor, you'll be coaching and supporting your team. Make sure to showcase your people management skills in your application. Share examples of how you've successfully led a team or improved customer experiences in the past.
Be Specific About Your Achievements: We love numbers! When discussing your previous roles, include specific achievements related to sales and business KPIs. This helps us understand how you can drive results at KIKO and meet our goals.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're serious about joining the KIKO family!
How to prepare for a job interview at kikomilano
✨Know Your KIKO Inside Out
Before the interview, make sure you’re familiar with KIKO's brand values, products, and customer experience philosophy. This will help you demonstrate your passion for the brand and show how you can contribute to enhancing the customer experience.
✨Showcase Your Coaching Skills
As a Supervisor, you'll be leading and coaching a team. Prepare examples of how you've successfully coached others in the past. Think about specific situations where your guidance led to improved performance or customer satisfaction.
✨Understand Business KPIs
Familiarise yourself with key performance indicators relevant to retail, such as conversion rates and average ticket size. Be ready to discuss how you would monitor these metrics and implement action plans to meet business goals.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the store’s current challenges or the team dynamics. This shows your interest in the role and helps you assess if it’s the right fit for you.