At a Glance
- Tasks: Lead a passionate team, drive sales, and create amazing customer experiences in a vibrant beauty retail environment.
- Company: Join KIKO Milano, a fast-growing global beauty brand with a dynamic culture.
- Benefits: Enjoy 28 days holiday, 50% staff discount, and ongoing training opportunities.
- Other info: Clear progression pathways and a supportive, inclusive work environment.
- Why this job: Make a real impact on people and performance while developing your leadership skills.
- Qualifications: Experience in retail supervision and a passion for beauty and customer service.
The predicted salary is between 24095 - 29449 £ per year.
As a Supervisor at KIKO Milano, you are a brand ambassador, people leader, and commercial driver. You partner closely with the Store Manager to deliver exceptional customer experiences, achieve sales targets, and lead a high‑performing, engaged team. You play a pivotal role in translating KIKO’s brand vision into daily store excellence — coaching the team, driving KPIs, and taking full ownership of store performance in the absence of the Store Manager or Assistant Store Manager. This is a hands‑on leadership role for someone passionate about beauty, retail performance, and developing others.
Key Responsibilities
- People Leadership & Team Development
- Lead by example on the shop floor, setting the standard for customer experience, service, and brand representation
- Coach, motivate, and inspire the team to consistently achieve individual and store performance goals
- Develop team capability through on-the-job coaching in:
- Product knowledge
- Make‑up application techniques
- Customer engagement and selling skills
- Support onboarding, training, and continuous development of new and existing team members
- Foster a positive, inclusive, and high‑performance culture aligned with KIKO values
- Act as a trusted leader and point of escalation in the Store Manager’s absence
- Customer Experience Excellence
- Champion a customer‑first mindset, ensuring every interaction reflects the KIKO Milano brand experience
- Drive strong conversion, ATV, UPT and repeat customer behaviour through effective selling and service standards
- Monitor and respond to customer feedback, resolving issues swiftly and professionally
- Ensure Retail Excellence, product availability, and store presentation consistently meet brand standards
- Commercial & Business Performance
- Support the delivery of store KPIs, including:
- Sales and revenue growth
- Conversion rate
- ATV & UPT
- Stock loss and operational efficiency
- Analyse performance data and KPIs to identify trends, risks, and opportunities
- Partner with the Store Manager to create and execute action plans that drive performance
- Prioritise initiatives that deliver the greatest commercial and customer impact
- Operational Excellence & Compliance
- Ensure full compliance with all KIKO Milano policies, procedures, and operational standards
- Execute the promotional and commercial calendar with precision and pace
- Maintain high standards across:
- Cash handling
- Stock management
- Health & safety
- Loss prevention
- Proactively identify operational issues and resolve them in partnership with the Store Manager
- Complete all required training, BeKIKO modules, and development programmes on time
What We’re Looking For
- Proven experience in a supervisory or senior sales role within fast‑paced retail (beauty, fashion, or lifestyle preferred)
- A confident people leader with a coaching mindset
- Strong commercial awareness and the ability to work with KPIs and performance data
- Passion for beauty, make‑up, and delivering outstanding customer experiences
- A proactive, resilient, and solutions‑focused approach
- Flexibility to work across peak trading hours, including weekends
Why Join KIKO Milano?
- Be part of a global, fast‑growing beauty brand
- Clear progression pathways into Assistant Store Manager and Store Manager roles
- Continuous learning and development through structured training and coaching
- A dynamic, inclusive, and high‑energy retail environment
- The opportunity to make a real impact — on people, performance, and brand experience
What’s in it for you?
- 28 days’ holiday including Bank Holidays
- Enjoy a 50% staff discount on KIKO MILANO products
- Free allocation of KIKO MILANO products as part of your employee benefits
- 5% employer pension contribution
- Access to YuLife, our Employee Assistance Programme supporting wellbeing, fitness, and financial health
- Monthly bonus scheme to reward performance and results
- Ongoing training and career development within KIKO MILANO
- Maternity and paternity bonus
- Employee referral scheme with rewards for recommending great talent
Supervisor in City of Westminster employer: kikomilano
KIKO MILANO is an exceptional employer that fosters a vibrant and inclusive work culture in Birmingham, where creativity and individuality are celebrated. As a Beauty Experience Ambassador, you'll benefit from ongoing training and clear progression opportunities within a global beauty brand that prioritises personal growth and customer connection. Join us to be part of a dynamic team that values your contributions and empowers you to make a meaningful impact in the retail environment.
