At a Glance
- Tasks: Lead and coach a dynamic team to enhance customer experience and drive sales.
- Company: Join KIKO, a vibrant brand focused on beauty and customer satisfaction.
- Benefits: Competitive salary, employee discounts, and opportunities for growth.
- Other info: Exciting environment with a focus on teamwork and personal development.
- Why this job: Be a KIKO Ambassador and make a real impact in the beauty retail world.
- Qualifications: 4+ years in retail, strong leadership, and excellent communication skills.
The predicted salary is between 27000 - 30000 £ per year.
The Assistant Store Manager is our KIKO Ambassador and assists the Store Manager to drive customer experience, sales and business KPIs for the store in line with the KIKO Brand Strategy by leading and coaching the team. Takes full accountability for the store when the Store Manager is on leave. The team works in the spirit of Integrity, Respect, Accountability and Teamwork.
MAIN RESPONSIBILITIES
- PEOPLE MANAGEMENT
- Coach and support the team to deliver customer experience and business goals.
- Recruit, on-board, train and support the team to deliver the customer experience and business goals.
- Support in ensuring all the store planning and annual leave is in line with the business needs.
- Coach the team on products, make-up application technique and selling techniques in order to deliver the KIKO customer experience.
- CUSTOMER EXPERIENCE / BUSINESS MANAGEMENT
- Monitor that Business KPIs are in line with goals, set follow-up action plans for the store as agreed with the Store Manager.
- Deliver business goals as defined with the Store Manager (Customer experience, Sales, Opex).
- Prioritise actions for the store that have the most impact on the above goals as agreed with the Store Manager.
- Completion of all BeKIKO dossiers, quizzes and training elements.
- Consistently monitor Business KPIs (LFL progression, Conversion Rate, Average Ticket, Stock-loss).
- PROCEDURES & POLICIES EXECUTION
- Guarantee that stores are compliant with all KIKO standards and procedures.
- Guarantee the compliance with store procedures (KIKO STORE BOOK).
- Guarantee the execution of the promotional calendar.
- Guarantee all operational procedures are adhered to in store and that the store is compliant.
- Guarantee all procedures are regularly reviewed and all issues are immediately addressed with the Store Manager ensuring compliance with Corporate policies.
QUALIFICATIONS
- Minimum of 4 years of experience in a similar role within the retail industry.
- Demonstrated leadership skills and the ability to effectively manage a team.
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
Assistant Store Manager employer: kikomilano
KIKO MILANO is an exceptional employer that fosters a vibrant and inclusive work culture in Birmingham, where creativity and individuality are celebrated. As a Beauty Experience Ambassador, you'll benefit from ongoing training and clear progression opportunities within a global beauty brand that prioritises personal growth and customer connection. Join us to be part of a dynamic team that values your contributions and empowers you to make a meaningful impact in the retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like kikomilano, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like kikomilano!
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at kikomilano, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at kikomilano and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show kikomilano that you’re ready to jump in and contribute right away!
How to prepare for a job interview at kikomilano
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
