Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and coach the team to enhance customer experience and achieve sales goals.
- Company: Join KIKO, a vibrant beauty brand known for its innovative products and customer-centric approach.
- Benefits: Enjoy flexible hours, training opportunities, and a fun work environment.
- Why this job: Be a KIKO Ambassador and make a real impact on customer satisfaction and store performance.
- Qualifications: 2-3 years retail experience in beauty or fashion; strong leadership and communication skills required.
- Other info: This is a 12-month maternity cover position with potential for growth.
The predicted salary is between 24000 - 36000 £ per year.
The Supervisor is our KIKO Ambassador and assists the Store Manager to drive customer experience, sales and business KPIs for the store in line with the KIKO Brand Strategy by leading and coaching the team. Takes full accountability for the store when the Store Manager is on leave. (This role is a 12-month Mat Cover position)
MAIN RESPONSIBILITIES
- PEOPLE MANAGEMENT
- Coach and support the team to deliver customer experience and business goals.
- Support the team to deliver the customer experience and business goals.
- Coach the team on products, make-up application technique and selling techniques in order to deliver the KIKO customer experience.
- CUSTOMER EXPERIENCE / BUSINESS MANAGEMENT
- Monitor that Business KPIs are in line with goals, set follow-up action plans for the store as agreed with the Store Manager.
- Deliver business goals as defined with the Store Manager (Customer experience, Sales, Opex).
- Prioritise actions for the store that have the most impact on the above goals as agreed with the Store Manager.
- Completion of all BeKIKO dossiers, quizzes and training elements.
- Consistently monitor Business KPIs (LFL progression, Conversion Rate, Average Ticket, Stock-loss).
- PROCEDURES & POLICIES EXECUTION
- Guarantee that stores are compliant with all KIKO standards and procedures.
- Guarantee the compliance with store procedures (KIKO STORE BOOK).
- Guarantee the execution of the promotional calendar.
- Guarantee all operational procedures are adhered to in store and that the store is compliant.
- Guarantee all procedures are regularly reviewed and all issues are immediately addressed with the Store Manager ensuring compliance with Corporate policies.
QUALIFICATIONS
- Minimum 2-3 years retail experience in a similar field (Beauty or Fashion).
- Knowledge of cosmetics and beauty products.
- Strong customer service skills.
- Leadership abilities.
- Sales and merchandising knowledge.
- Excellent communication skills.
- Organizational and problem-solving skills.
- Flexibility in work hours.
- Passion for cosmetics and beauty products.
Supervisor - Mat Cover employer: KIKO MILANO
Contact Detail:
KIKO MILANO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Mat Cover
✨Tip Number 1
Familiarise yourself with KIKO's brand values and customer experience standards. Understanding their approach to beauty and customer service will help you align your responses during interviews and demonstrate your passion for the brand.
✨Tip Number 2
Highlight your leadership experience in retail settings. Be prepared to share specific examples of how you've successfully coached and supported a team to achieve sales targets and enhance customer experiences.
✨Tip Number 3
Showcase your knowledge of cosmetics and beauty products. Being able to discuss current trends, popular products, and effective selling techniques will set you apart as a candidate who is genuinely interested in the role.
✨Tip Number 4
Prepare to discuss how you would monitor and drive business KPIs. Think about strategies you've used in the past to improve metrics like conversion rates and average ticket size, and be ready to share these insights.
We think you need these skills to ace Supervisor - Mat Cover
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail experience, especially in beauty or fashion. Emphasise any leadership roles and customer service skills that align with the responsibilities of a Supervisor.
Craft a Compelling Cover Letter: In your cover letter, express your passion for cosmetics and beauty products. Mention specific experiences where you successfully coached a team or improved customer experience, linking them to KIKO's brand values.
Showcase Your Knowledge: Demonstrate your understanding of KIKO's products and brand strategy. Mention any relevant training or certifications in beauty or sales techniques that could set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a supervisory role.
How to prepare for a job interview at KIKO MILANO
✨Show Your Passion for Beauty
Make sure to express your enthusiasm for cosmetics and beauty products during the interview. Share personal experiences or stories that highlight your passion, as this will resonate well with the company's brand values.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Discuss specific situations where you coached team members to achieve sales targets or improve customer experience, showcasing your ability to inspire and motivate others.
✨Know Your KPIs
Familiarise yourself with key performance indicators relevant to retail, such as conversion rates and average ticket size. Be ready to discuss how you have monitored and improved these metrics in previous roles, as this shows your business acumen.
✨Prepare for Scenario Questions
Anticipate questions about handling difficult customer situations or managing team conflicts. Think through your responses and use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
