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For Companies At a Glance
- Tasks: Lead and coach a dynamic team to enhance customer experience and drive sales.
- Company: Join KIKO, a vibrant beauty brand with a passion for cosmetics.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Be the KIKO Ambassador and make a real impact in the beauty industry.
- Qualifications: 2-3 years retail experience, strong leadership, and a love for beauty products.
- Other info: Exciting environment with plenty of room for career advancement.
The predicted salary is between 24000 - 36000 £ per year.
The Supervisor is our KIKO Ambassador and assists the Store Manager to drive customer experience, sales and business KPIs for the store in line with the KIKO Brand Strategy by leading and coaching the team. Takes full accountability for the store when the Store Manager is on leave.
Main Responsibilities
- People Management
- Coach and support the team to deliver customer experience and business goals.
- Support the team to deliver the customer experience and business goals.
- Coach the team on products, make up application technique and selling techniques in order to deliver the KIKO customer experience.
- Customer Experience / Business Management
- Monitor that Business KPIs are in line with goals, set follow-up action plans for the store as agreed with the Store Manager.
- Deliver business goals as defined with the Store Manager (Customer experience, Sales, Opex).
- Prioritise actions for the store that have the most impact on the above goals as agreed with the Store Manager.
- Completion of all BeKIKO dossiers, quizzes and training elements.
- Consistently monitor Business KPIs (LFL progression, Conversion Rate, Average Ticket, Stock-loss).
- Procedures & Policies Execution
- Guarantee that stores are compliant with all KIKO standards and procedures.
- Guarantee the compliance with store procedures (KIKO STORE BOOK).
- Guarantee the execution of the promotional calendar.
- Guarantee all operational procedures are adhered to in store and that the store is compliant.
- Guarantee all procedures are regularly reviewed and all issues are immediately addressed with the Store Manager ensuring compliance with Corporate policies.
Job Requirements
- Minimum 2-3 years retail experience in a similar field (Beauty or Fashion).
- Knowledge of cosmetics and beauty products.
- Strong customer service skills.
- Leadership abilities.
- Sales and merchandising knowledge.
- Excellent communication skills.
- Organizational and problem-solving skills.
- Flexibility in work hours.
- Passion for cosmetics and beauty products.
Supervisor - High Street Kensington employer: KIKO MILANO
Contact Detail:
KIKO MILANO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - High Street Kensington
✨Tip Number 1
Get to know the KIKO brand inside out! Familiarise yourself with their products and customer experience strategies. This will help you stand out during interviews and show that you're genuinely passionate about the role.
✨Tip Number 2
Network like a pro! Connect with current or former KIKO employees on LinkedIn. They can provide insider tips and might even refer you for the position, giving you a leg up in the application process.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you've led a team or improved customer service. This will showcase your leadership skills and ability to drive business goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the KIKO family!
We think you need these skills to ace Supervisor - High Street Kensington
Some tips for your application 🫡
Show Your Passion: Let your love for cosmetics and beauty shine through in your application. We want to see how your enthusiasm aligns with the KIKO brand and how you can bring that energy to the team.
Highlight Your Experience: Make sure to showcase your retail experience, especially in beauty or fashion. We’re looking for specific examples of how you've driven sales and improved customer experiences in your previous roles.
Be a Team Player: Since the role involves coaching and supporting a team, share instances where you've successfully led or collaborated with others. We want to know how you can contribute to our team dynamic!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you one step closer to joining the KIKO family!
How to prepare for a job interview at KIKO MILANO
✨Know Your KIKO
Before the interview, dive deep into KIKO's brand values and product range. Familiarise yourself with their latest collections and any promotional campaigns. This will not only show your passion for the brand but also help you discuss how you can contribute to enhancing the customer experience.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or coached someone to achieve their goals. Highlight specific situations where your leadership made a difference in customer service or sales performance. This will demonstrate your capability to take charge when the Store Manager is away.
✨Understand Business KPIs
Brush up on key retail metrics like conversion rates, average ticket size, and stock-loss. Be ready to discuss how you’ve monitored these in previous roles and what actions you took to improve them. This shows that you’re not just about customer service but also understand the business side of things.
✨Be Ready to Role Play
Expect some role-playing scenarios during the interview, especially around customer interactions or coaching team members. Practise how you would handle different customer situations or train a colleague on a product. This will showcase your communication skills and ability to deliver the KIKO customer experience.
