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- Tasks: Lead and coach the team to enhance customer experience and achieve sales goals.
- Company: KIKO MILANO is a vibrant beauty brand focused on delivering exceptional cosmetics and skincare products.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development in the beauty industry.
- Why this job: Join a passionate team, make an impact, and be part of a brand that values creativity and innovation.
- Qualifications: 2-3 years retail experience, strong customer service skills, and a passion for beauty products required.
- Other info: This is a full-time role with flexible working hours.
The predicted salary is between 24000 - 36000 £ per year.
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Job Description
The Supervisor is our KIKO Ambassador and assists the Store Manager to drive customer experience, sales and business KPIs for the store in line with the KIKO Brand Strategy by leading and coaching the team. Takes full accountability for the store when the Store Manager is on leave.
Job Description
The Supervisor is our KIKO Ambassador and assists the Store Manager to drive customer experience, sales and business KPIs for the store in line with the KIKO Brand Strategy by leading and coaching the team. Takes full accountability for the store when the Store Manager is on leave.
Main Responsibilities
PEOPLE MANAGEMENT
- Coach and support the team to deliver customer experience and business goals
- Support the team to deliver the customer experience and business goals
- Coach the team on: products, make up application technique and selling techniques in order to deliver the KIKO customer experience
Customer Experience / Business Management
- Monitor that Business KPIs are in line with goals, set follow-up action plans for the store as agreed with the Store Manager
- Deliver business goals as defined with the Store Manager (Customer experience, Sales, Opex)
- Prioritise actions for the store that have the most impact on the above goals as agreed with the Store Manager
- Completion of all BeKIKO dossiers, quizzes and training elements
- Consistently monitor Business KPIs (LFL progression, Conversion Rate, Average Ticket, Stock-loss)
PROCEDURES & POLICIES EXECUTION
- Guarantee that stores are compliant with all KIKO standards and procedures
- Guarantee the compliance with store procedures (KIKO STORE BOOK).
- Guarantee the execution of the promotional calendar.
- Guarantee all operational procedures are adhered to in store and that the store is compliant
- Guarantee all procedures are regularly reviewed and all issues are immediately addressed with the Store Manager ensuring compliance with Corporate policies.
Job Requirements
- Minimum 2-3 years retail experience in a similar field (Beauty or Fashion)
- Knowledge of cosmetics and beauty products.
- Strong customer service skills.
- Leadership abilities.
- Sales and merchandising knowledge.
- Excellent communication skills.
- Organizational and problem-solving skills.
- Flexibility in work hours.
- Passion for cosmetics and beauty products.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Personal Care Product Manufacturing
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Supervisor employer: KIKO MILANO
Contact Detail:
KIKO MILANO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Familiarise yourself with KIKO's brand values and product range. Understanding their mission and the specifics of their cosmetics will help you demonstrate your passion for the brand during any interviews.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be prepared to share specific examples of how you've successfully coached a team or improved customer service, as this is crucial for the Supervisor position.
✨Tip Number 3
Showcase your knowledge of KPIs and how you've used them to drive sales in past positions. Being able to discuss metrics like conversion rates and average ticket size will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your flexibility and problem-solving skills. The role requires adaptability, so think of scenarios where you've successfully navigated challenges in a retail environment.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Supervisor at KIKO MILANO. Highlight your experience in people management, customer service, and sales in your application.
Tailor Your CV: Customise your CV to reflect your relevant retail experience, particularly in beauty or fashion. Emphasise your leadership abilities and any specific achievements related to customer experience and business KPIs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cosmetics and beauty products. Mention how your skills align with KIKO's brand strategy and how you can contribute to driving sales and enhancing customer experience.
Showcase Relevant Skills: In your application, be sure to highlight your strong communication skills, organisational abilities, and flexibility in work hours. These are key attributes that KIKO MILANO is looking for in a Supervisor.
How to prepare for a job interview at KIKO MILANO
✨Show Your Passion for Beauty
Make sure to express your enthusiasm for cosmetics and beauty products during the interview. Share personal experiences or stories that highlight your passion, as this will resonate well with KIKO's brand values.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Discuss specific situations where you coached team members to achieve sales targets or improve customer service, showcasing your ability to inspire and motivate others.
✨Know the Brand Inside Out
Familiarise yourself with KIKO's product range, brand strategy, and customer experience goals. Being knowledgeable about their offerings will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare for KPI Discussions
Be ready to discuss how you've monitored and achieved business KPIs in previous roles. Think of metrics like conversion rates and average ticket sizes, and be prepared to explain how you can apply this knowledge to drive success at KIKO.
