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- Tasks: Lead and coach the team to enhance customer experience and achieve sales goals.
- Company: Join KIKO, a vibrant beauty brand known for its innovative products and customer-centric approach.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth in a dynamic environment.
- Why this job: Be part of a passionate team that values creativity and customer satisfaction while making an impact.
- Qualifications: 2-3 years of retail experience, knowledge of beauty products, and strong leadership skills required.
- Other info: This role offers a chance to step up when the Store Manager is away, showcasing your leadership.
The predicted salary is between 25500 - 25500 £ per year.
- Westfield – Stratford , London , England , United Kingdom
- £30,500 – £30,500 per year
- Retail
The Supervisor is our KIKO Ambassador and assists the Store Manager to drive customer experience, sales and business KPIs for the store in line with the KIKO Brand Strategy by leading and coaching the team. Takes full accountability for the store when the Store Manager is on leave.
MAIN RESPONSIBILITIES
PEOPLE MANAGEMENT
Coach and support the team to deliver customer experience and business goals
Support the team to deliver the customer experience and business goals
Coach the team on: products, make up application technique and selling techniques in order to deliver the KIKO customer experience
CUSTOMER EXPERIENCE / BUSINESS MANAGEMENT
Monitor that Business KPIs are in line with goals, set follow-up action plans for the store as agreed with the Store Manager
Deliver business goals as defined with the Store Manager (Customer experience, Sales, Opex)
Prioritise actions for the store that have the most impact on the above goals as agreed with the Store Manager
Completion of all BeKIKO dossiers, quizzes and training elements
Consistently monitor Business KPIs (LFL progression, Conversion Rate, Average Ticket, Stock-loss)
PROCEDURES & POLICIES EXECUTION
Guarantee that stores are compliant with all KIKO standards and procedures
Guarantee the compliance with store procedures (KIKO STORE BOOK).
Guarantee the execution of the promotional calendar.
Guarantee all operational procedures are adhered to in store and that the store is compliant
Guarantee all procedures are regularly reviewed and all issues are immediately addressed with the Store Manager ensuring compliance with Corporate policies.
Job requirements
Minimum 2-3 years retail experience in a similar field (Beauty or Fashion)
Knowledge of cosmetics and beauty products.
Leadership abilities.
Sales and merchandising knowledge.
Organizational and problem-solving skills.
Flexibility in work hours.
Passion for cosmetics and beauty products.
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Supervisor employer: KIKO MILANO
Contact Detail:
KIKO MILANO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Familiarise yourself with KIKO's brand values and product range. Understanding their unique selling points will help you demonstrate your passion for cosmetics during interviews.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be ready to share specific examples of how you've successfully coached a team or improved customer experiences in a retail setting.
✨Tip Number 3
Prepare to discuss how you've met or exceeded business KPIs in the past. Use metrics and data to showcase your impact on sales and customer satisfaction.
✨Tip Number 4
Show your flexibility and willingness to adapt to different situations. Retail can be unpredictable, so sharing examples of how you've handled challenges will set you apart.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail experience, especially in beauty or fashion. Emphasise any leadership roles and specific achievements that align with the responsibilities of a Supervisor at KIKO.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cosmetics and beauty products. Mention how your previous experiences have prepared you to drive customer experience and meet business KPIs, as outlined in the job description.
Highlight Key Skills: In your application, focus on skills such as coaching, sales techniques, and organisational abilities. Provide examples of how you've successfully managed teams or improved sales in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Supervisor role.
How to prepare for a job interview at KIKO MILANO
✨Show Your Passion for Beauty
Make sure to express your enthusiasm for cosmetics and beauty products during the interview. Share personal experiences or stories that highlight your passion, as this will resonate well with the company's brand values.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Discuss specific situations where you coached team members to achieve sales targets or improve customer experience, showcasing your leadership abilities.
✨Know Your KPIs
Familiarise yourself with key performance indicators relevant to retail, such as conversion rates and average ticket size. Be ready to discuss how you have monitored and improved these metrics in previous roles.
✨Understand KIKO's Brand Strategy
Research KIKO's brand strategy and values before the interview. Be prepared to discuss how you can align your management style and customer service approach with their goals, demonstrating that you're a good fit for the company culture.
