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For Companies At a Glance
- Tasks: Lead and coach a team to enhance customer experience and drive sales.
- Company: Join KIKO, a vibrant beauty brand focused on innovation and customer satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Be the face of KIKO and make a real impact in the beauty industry.
- Qualifications: 2-3 years retail experience, strong leadership, and a passion for beauty.
- Other info: Dynamic work environment with a focus on teamwork and creativity.
The predicted salary is between 30000 - 42000 £ per year.
The Supervisor is our KIKO Ambassador and assists the Store Manager to drive customer experience, sales and business KPIs for the store in line with the KIKO Brand Strategy by leading and coaching the team. Takes full accountability for the store when the Store Manager is on leave.
MAIN RESPONSIBILITIES
- PEOPLE MANAGEMENT
- Coach and support the team to deliver customer experience and business goals.
- Support the team to deliver the customer experience and business goals.
- Coach the team on products, make up application technique and selling techniques in order to deliver the KIKO customer experience.
- CUSTOMER EXPERIENCE / BUSINESS MANAGEMENT
- Monitor that Business KPIs are in line with goals, set follow-up action plans for the store as agreed with the Store Manager.
- Deliver business goals as defined with the Store Manager (Customer experience, Sales, Opex).
- Prioritise actions for the store that have the most impact on the above goals as agreed with the Store Manager.
- Completion of all BeKIKO dossiers, quizzes and training elements.
- Consistently monitor Business KPIs (LFL progression, Conversion Rate, Average Ticket, Stock-loss).
- PROCEDURES & POLICIES EXECUTION
- Guarantee that stores are compliant with all KIKO standards and procedures.
- Guarantee the compliance with store procedures (KIKO STORE BOOK).
- Guarantee the execution of the promotional calendar.
- Guarantee all operational procedures are adhered to in store and that the store is compliant.
- Guarantee all procedures are regularly reviewed and all issues are immediately addressed with the Store Manager ensuring compliance with Corporate policies.
QUALIFICATIONS
- Minimum 2-3 years retail experience in a similar field (Beauty or Fashion).
- Knowledge of cosmetics and beauty products.
- Strong customer service skills.
- Leadership abilities.
- Sales and merchandising knowledge.
- Excellent communication skills.
- Organizational and problem-solving skills.
- Flexibility in work hours.
- Passion for cosmetics and beauty products.
Supervisor employer: KIKO MILANO
Contact Detail:
KIKO MILANO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Get to know the KIKO brand inside out! Familiarise yourself with their products and customer experience strategies. This will help you stand out during interviews and show that you're genuinely passionate about the role.
✨Tip Number 2
Network like a pro! Connect with current or former KIKO employees on LinkedIn. They can provide insider tips and might even refer you for the position, giving you a leg up in the application process.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you've led a team or improved customer service. This will showcase your leadership skills and ability to drive business goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the KIKO family!
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for cosmetics and beauty products right from the start. Share any relevant experiences or personal stories that highlight your love for the industry. This will help us connect with you on a personal level!
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills and experiences that match the Supervisor role. Highlight your leadership abilities and customer service skills, as these are key to driving our KIKO Brand Strategy.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Use bullet points if it helps!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at KIKO MILANO
✨Know Your KIKO
Familiarise yourself with KIKO's brand values and product range. This will not only show your passion for cosmetics but also demonstrate that you understand the customer experience they aim to deliver.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully coached or led a team in the past. Highlight specific situations where your guidance improved performance or customer satisfaction, as this aligns perfectly with the Supervisor role.
✨Understand Business KPIs
Brush up on key performance indicators relevant to retail, such as conversion rates and average ticket size. Be ready to discuss how you would monitor and drive these metrics in the store to meet business goals.
✨Be Ready to Role Play
Expect some role-playing scenarios during the interview. Practice how you would handle customer interactions or coach a team member on product knowledge. This will help you demonstrate your customer service skills and leadership abilities effectively.