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For Companies At a Glance
- Tasks: Lead and coach a team to enhance customer experience and drive sales.
- Company: Join KIKO, a vibrant beauty brand focused on innovation and customer satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Be a KIKO Ambassador and make a real impact in the beauty industry.
- Qualifications: 2-3 years retail experience, strong leadership, and a passion for beauty.
- Other info: Dynamic work environment with a focus on teamwork and creativity.
The predicted salary is between 30000 - 42000 £ per year.
The Supervisor is our KIKO Ambassador and assists the Store Manager to drive customer experience, sales and business KPIs for the store in line with the KIKO Brand Strategy by leading and coaching the team. Takes full accountability for the store when the Store Manager is on leave.
MAIN RESPONSIBILITIES
PEOPLE MANAGEMENT
- Coach and support the team to deliver customer experience and business goals
- Support the team to deliver the customer experience and business goals
- Coach the team on: products, make up application technique and selling techniques in order to deliver the KIKO customer experience
CUSTOMER EXPERIENCE / BUSINESS MANAGEMENT
- Monitor that Business KPIs are in line with goals, set follow-up action plans for the store as agreed with the Store Manager
- Deliver business goals as defined with the Store Manager (Customer experience, Sales, Opex)
- Prioritise actions for the store that have the most impact on the above goals as agreed with the Store Manager
- Completion of all BeKIKO dossiers, quizzes and training elements
- Consistently monitor Business KPIs (LFL progression, Conversion Rate, Average Ticket, Stock-loss)
PROCEDURES & POLICIES EXECUTION
- Guarantee that stores are compliant with all KIKO standards and procedures
- Guarantee the compliance with store procedures (KIKO STORE BOOK).
- Guarantee the execution of the promotional calendar.
- Guarantee all operational procedures are adhered to in store and that the store is compliant
- Guarantee all procedures are regularly reviewed and all issues are immediately addressed with the Store Manager ensuring compliance with Corporate policies.
QUALIFICATIONS
- Minimum 2-3 years retail experience in a similar field (Beauty or Fashion)
- Knowledge of cosmetics and beauty products.
- Strong customer service skills.
- Leadership abilities.
- Sales and merchandising knowledge.
- Excellent communication skills.
- Organizational and problem-solving skills.
- Flexibility in work hours.
- Passion for cosmetics and beauty products.
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Supervisor employer: KIKO MILANO
Contact Detail:
KIKO MILANO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Get to know the KIKO brand inside out! Familiarise yourself with their products and customer experience strategies. This will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you've successfully coached or supported a team. Be ready to share these stories, as they’ll demonstrate your ability to lead effectively.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle specific scenarios related to customer service and business management. This will show that you can think on your feet and are ready to tackle challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the KIKO family right from the start!
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for cosmetics and beauty products right from the start. Mention any relevant experience or personal interests that align with KIKO's brand values to make your application stand out.
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Supervisor role. Highlight your leadership abilities, customer service skills, and any retail experience you have in beauty or fashion to catch our eye.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Supervisor position. Share specific examples of how you've coached teams or driven sales in previous roles to demonstrate your capabilities.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at KIKO MILANO
✨Know Your KIKO
Familiarise yourself with KIKO's brand values and product range. Being able to discuss specific products and how they align with the customer experience will show your passion and knowledge, which is crucial for a Supervisor role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully coached or led a team in the past. Highlight situations where you improved team performance or customer satisfaction, as this aligns perfectly with the responsibilities of the role.
✨Understand Business KPIs
Brush up on key performance indicators relevant to retail, such as conversion rates and average ticket size. Be ready to discuss how you would monitor and drive these metrics in the store to meet business goals.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult customer or managing team conflicts. Practising your responses will help you demonstrate your problem-solving skills and ability to maintain a positive customer experience.
