At a Glance
- Tasks: Lead a dynamic team, drive sales, and create amazing customer experiences in a fast-paced beauty retail environment.
- Company: Join KIKO Milano, a global beauty brand with a vibrant culture.
- Benefits: Enjoy 28 days holiday, 50% staff discount, and a monthly bonus scheme.
- Other info: Clear progression pathways and ongoing training opportunities await you.
- Why this job: Make a real impact on people and performance while developing your leadership skills.
- Qualifications: Experience in retail supervision and a passion for beauty and customer service.
The predicted salary is between 25000 - 30000 € per year.
As a Supervisor at KIKO Milano, you are a brand ambassador, people leader, and commercial driver. You partner closely with the Store Manager to deliver exceptional customer experiences, achieve sales targets, and lead a high‑performing, engaged team. You play a pivotal role in translating KIKO’s brand vision into daily store excellence — coaching the team, driving KPIs, and taking full ownership of store performance in the absence of the Store Manager or Assistant Store Manager. This is a hands-on leadership role for someone passionate about beauty, retail performance, and developing others.
Key Responsibilities
- People Leadership & Team Development
- Lead by example on the shop floor, setting the standard for customer experience, service, and brand representation
- Coach, motivate, and inspire the team to consistently achieve individual and store performance goals
- Develop team capability through on-the-job coaching in:
- Product knowledge
- Make-up application techniques
- Customer engagement and selling skills
- Support onboarding, training, and continuous development of new and existing team members
- Foster a positive, inclusive, and high-performance culture aligned with KIKO values
- Act as a trusted leader and point of escalation in the Store Manager’s absence
- Customer Experience Excellence
- Champion a customer-first mindset, ensuring every interaction reflects the KIKO Milano brand experience
- Drive strong conversion, ATV, UPT and repeat customer behaviour through effective selling and service standards
- Monitor and respond to customer feedback, resolving issues swiftly and professionally
- Ensure Retail Excellence, product availability, and store presentation consistently meet brand standards
- Commercial & Business Performance
- Support the delivery of store KPIs, including:
- Sales and revenue growth
- Conversion rate
- ATV & UPT
- Stock loss and operational efficiency
- Analyse performance data and KPIs to identify trends, risks, and opportunities
- Partner with the Store Manager to create and execute action plans that drive performance
- Prioritise initiatives that deliver the greatest commercial and customer impact
- Operational Excellence & Compliance
- Ensure full compliance with all KIKO Milano policies, procedures, and operational standards
- Execute the promotional and commercial calendar with precision and pace
- Maintain high standards across:
- Cash handling
- Stock management
- Health & safety
- Loss prevention
- Proactively identify operational issues and resolve them in partnership with the Store Manager
- Complete all required training, BeKIKO modules, and development programmes on time
What We’re Looking For
- Proven experience in a supervisory or senior sales role within fast‑paced retail (beauty, fashion, or lifestyle preferred)
- A confident people leader with a coaching mindset
- Strong commercial awareness and the ability to work with KPIs and performance data
- Passion for beauty, make‑up, and delivering outstanding customer experiences
- A proactive, resilient, and solutions‑focused approach
- Flexibility to work across peak trading hours, including weekends
Why Join KIKO Milano?
- Be part of a global, fast‑growing beauty brand
- Clear progression pathways into Assistant Store Manager and Store Manager roles
- Continuous learning and development through structured training and coaching
- A dynamic, inclusive, and high‑energy retail environment
- The opportunity to make a real impact — on people, performance, and brand experience
What’s in it for you?
- 28 days’ holiday including Bank Holidays
- Enjoy a 50% staff discount on KIKO MILANO products
- Free allocation of KIKO MILANO products as part of your employee benefits
- 5% employer pension contribution
- Access to YuLife, our Employee Assistance Programme supporting wellbeing, fitness, and financial health
- Monthly bonus scheme to reward performance and results
- Ongoing training and career development within KIKO MILANO
- Maternity and paternity bonus
- Employee referral scheme with rewards for recommending great talent
Supervisor in Sheffield employer: KIKO MILANO
KIKO Milano is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are empowered to lead and develop their skills in the fast-paced beauty retail environment. With clear progression pathways, ongoing training, and generous employee benefits including a 50% staff discount and a monthly bonus scheme, KIKO Milano offers a rewarding career for those passionate about beauty and customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Sheffield
✨Tip Number 1
Get to know the company inside out! Research KIKO Milano's values, products, and customer experience. This way, when you walk into that interview, you can show off your passion for beauty and retail, making it clear you're the perfect fit.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you would lead a team, drive sales, and create an amazing customer experience — all key aspects of the Supervisor role.
✨Tip Number 3
Dress to impress! As a brand ambassador, your appearance matters. Choose an outfit that reflects KIKO's style while also showcasing your personality. Confidence is key, so wear something that makes you feel great!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them why you're the best candidate for the Supervisor position. And remember, apply through our website for the best chance!
We think you need these skills to ace Supervisor in Sheffield
Some tips for your application 🫡
Show Your Passion for Beauty:When writing your application, let your love for beauty and retail shine through! Share specific experiences that highlight your enthusiasm for the industry and how it aligns with KIKO Milano's brand values.
Highlight Your Leadership Skills:As a Supervisor, you'll be leading a team, so make sure to showcase your people leadership experience. Use examples from your past roles where you coached or inspired others to achieve their goals.
Be Data-Driven:KPI awareness is key in this role. In your application, mention any experience you have with analysing performance data and how you've used it to drive sales or improve customer experiences.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at KIKO MILANO
✨Know the Brand Inside Out
Before your interview, dive deep into KIKO Milano's brand values, products, and customer experience. Familiarise yourself with their latest collections and any recent campaigns. This knowledge will not only impress the interviewers but also show your genuine passion for beauty and retail.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached team members or improved performance. Highlight your ability to inspire and motivate others, as this is crucial for a Supervisor role.
✨Demonstrate Customer-Centric Thinking
Be ready to discuss how you would champion a customer-first mindset. Share experiences where you went above and beyond to enhance customer satisfaction. This will align perfectly with KIKO's focus on delivering exceptional customer experiences.
✨Prepare for KPI Discussions
Brush up on your understanding of key performance indicators (KPIs) relevant to retail. Be prepared to talk about how you've used data to drive sales and improve store performance. Showing that you can analyse trends and take action will set you apart from other candidates.
