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For Companies At a Glance
- Tasks: Lead and coach a dynamic team to enhance customer experience and drive sales.
- Company: Join KIKO, a vibrant beauty brand focused on innovation and customer satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth in the beauty industry.
- Why this job: Be a KIKO Ambassador and make a real impact in a fun, fast-paced environment.
- Qualifications: 2-3 years retail experience, strong leadership, and a passion for beauty products.
- Other info: Exciting career progression opportunities in a supportive team culture.
The predicted salary is between 30000 - 42000 £ per year.
The Supervisor is our KIKO Ambassador and assists the Store Manager to drive customer experience, sales and business KPIs for the store in line with the KIKO Brand Strategy by leading and coaching the team. Takes full accountability for the store when the Store Manager is on leave.
Main Responsibilities
- PEOPLE MANAGEMENT
- Coach and support the team to deliver customer experience and business goals.
- Support the team to deliver the customer experience and business goals.
- Coach the team on products, make up application technique and selling techniques in order to deliver the KIKO customer experience.
- Monitor that Business KPIs are in line with goals, set follow-up action plans for the store as agreed with the Store Manager.
- Deliver business goals as defined with the Store Manager (Customer experience, Sales, Opex).
- Prioritise actions for the store that have the most impact on the above goals as agreed with the Store Manager.
- Completion of all BeKIKO dossiers, quizzes and training elements.
- Consistently monitor Business KPIs (LFL progression, Conversion Rate, Average Ticket, Stock-loss).
- Guarantee that stores are compliant with all KIKO standards and procedures.
- Guarantee the compliance with store procedures (KIKO STORE BOOK).
- Guarantee the execution of the promotional calendar.
- Guarantee all operational procedures are adhered to in store and that the store is compliant.
- Guarantee all procedures are regularly reviewed and all issues are immediately addressed with the Store Manager ensuring compliance with Corporate policies.
Job Requirements
- Minimum 2-3 years retail experience in a similar field (Beauty or Fashion).
- Knowledge of cosmetics and beauty products.
- Strong customer service skills.
- Leadership abilities.
- Sales and merchandising knowledge.
- Excellent communication skills.
- Organizational and problem-solving skills.
- Flexibility in work hours.
- Passion for cosmetics and beauty products.
Supervisor - High Street Kensington in London employer: KIKO MILANO
Contact Detail:
KIKO MILANO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - High Street Kensington in London
✨Tip Number 1
Get to know the KIKO brand inside out! Familiarise yourself with their products and customer experience strategies. This will help you stand out during interviews and show that you're genuinely passionate about the role.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you've successfully coached or supported a team. Be ready to share these stories, as they’ll demonstrate your ability to drive performance and meet business goals.
✨Tip Number 3
Don’t just apply; engage! Reach out to current employees on LinkedIn or through our website to learn more about the company culture. This can give you valuable insights and might even lead to a referral!
✨Tip Number 4
Prepare for situational questions! Think about how you would handle specific scenarios related to customer service and team management. This will help you showcase your problem-solving skills and adaptability during the interview.
We think you need these skills to ace Supervisor - High Street Kensington in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for cosmetics and beauty shine through! We want to see that you’re not just looking for a job, but that you genuinely care about the products and the customer experience.
Tailor Your Experience: Make sure to highlight your relevant retail experience, especially in beauty or fashion. We’re looking for someone who can lead and coach a team, so share specific examples of how you've done this in the past!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Supervisor role at KIKO.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with KIKO.
How to prepare for a job interview at KIKO MILANO
✨Know Your KIKO
Before the interview, dive deep into KIKO's brand values and product range. Familiarise yourself with their latest collections and understand what sets them apart in the beauty industry. This knowledge will not only impress your interviewers but also show your genuine passion for cosmetics.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to demonstrate your ability to lead and coach a team. Prepare examples from your past experiences where you've successfully managed a team or improved customer service. Highlight specific situations where your leadership made a difference in achieving business goals.
✨Prepare for KPI Discussions
Understand key performance indicators (KPIs) relevant to retail, such as conversion rates and average ticket size. Be ready to discuss how you’ve monitored and improved these metrics in previous roles. This shows that you’re results-driven and can contribute to KIKO’s success.
✨Practice Customer Experience Scenarios
Think about how you would handle various customer service scenarios. Be prepared to role-play or discuss how you would coach your team to deliver exceptional customer experiences. This will demonstrate your commitment to KIKO's customer-centric approach.
