At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive store performance.
- Company: Join KIKO Milano, a vibrant beauty brand with a focus on inclusivity and excellence.
- Benefits: Enjoy 28 days holiday, 50% staff discount, and ongoing training opportunities.
- Other info: Great career growth potential and a supportive team culture.
- Why this job: Be a key player in a fast-paced environment where your leadership makes a real impact.
- Qualifications: 5+ years in retail management, passionate about beauty and customer service.
The predicted salary is between 30000 - 40000 € per year.
As a Store Manager at KIKO Milano, you are the commercial and cultural leader of a UK & Ireland retail business. You will own the performance of your store end‑to‑end, acting as a brand ambassador while leading a diverse, high‑performing team in a fast‑paced, customer‑first environment.
Your Mission
To deliver profitable growth and brand excellence by building an engaged, high‑performing team, delivering an outstanding customer journey and executing KIKO Milano’s strategy with commercial precision and creative energy.
Key Responsibilities
- People Leadership & Talent Excellence
- Build, inspire and retain a high‑performing, inclusive team with strong engagement, accountability and pride in the brand.
- Own the full talent lifecycle: recruitment, onboarding, development, succession planning and retention.
- Develop leaders at all levels through coaching and reviews, while fostering a culture of accountability where individuals take ownership of their performance and behaviours.
- Create a strong internal talent pipeline by identifying and accelerating future leaders.
- Embed a culture of continuous learning through product knowledge, artistry, service and selling excellence.
- Plan rotas, payroll and annual leave effectively, balancing commercial needs with wellbeing and compliance.
- Ensure full adherence to UK & Ireland employment legislation, equality & diversity standards and best‑practice people processes.
- Customer Experience & Brand Leadership
- Be a visible, hands‑on leader on the shop floor, setting the standard for service, selling and professionalism.
- Deliver a consistent, premium and inclusive KIKO Milano customer journey that drives conversion, loyalty and advocacy.
- Translate people shopping, insights, feedback into clear actions that improve performance.
- Ensure expert product storytelling, flawless make‑up application standards and confident selling behaviours across the team.
- Champion personalisation, accessibility and authenticity in every customer interaction.
- Commercial Ownership & Business Performance
- Take full accountability for all store KPIs, including Sales, Conversion, ATV, UPT, LFL growth, Shrinkage and Productivity.
- Analyse weekly and monthly performance, identifying opportunities and risks, and executing agile action plans.
- Deliver annual budgets and quarterly business plans aligned with regional and brand strategy.
- Maximise trading opportunities through strong floor leadership, peak‑time planning and local market insight.
- Share competitor intelligence, customer trends and commercial insights relevant to the UK & Ireland Market.
- Operational, Brand & Compliance Excellence
- Ensure adherence and execution of KIKO Milano policies, procedures and the KIKO Store Book.
- Deliver high-impact execution of promotions, product launches and Retail Excellence.
- Maintain exceptional stock control, loss prevention and back‑of‑house organisation.
- Ensure health & safety, security and operational standards are consistently met and audit‑ready.
- Drive operational efficiency through strong routines, prioritisation and effective delegation.
What Success Looks Like
- Strong and consistent delivery of sales and profit targets
- High customer satisfaction and people shop results
- Low attrition and high team engagement
- A clear succession plan and internal talent pipeline
- A store recognised as a benchmark for brand, service and execution
What’s in it for you?
- 28 days’ holiday including Bank Holidays
- Enjoy a 50% staff discount on KIKO MILANO products
- Free allocation of KIKO MILANO products as part of your employee benefits
- 5% employer pension contribution
- Access to YuLife, our Employee Assistance Programme supporting wellbeing, fitness, and financial health
- Monthly bonus scheme to reward performance and results
- Ongoing training and career development within KIKO MILANO
- Maternity and paternity bonus
- Employee referral scheme with rewards for recommending great talent
Job requirements
- Proven experience as a Store Manager or senior retail leader in a fast‑paced, customer‑focused environment (beauty, fashion or premium retail preferred) - minimum 5 years
- A confident, emotionally intelligent leader with a coaching mindset.
- Commercially astute and comfortable using data to drive decision
- Passionate about beauty, trends and delivering standout customer experiences.
- Resilient, agile and confident leading teams through change.
Store Manager in London employer: KIKO MILANO
KIKO Milano is an exceptional employer that prioritises employee growth and development within a vibrant, customer-centric retail environment. With a strong commitment to inclusivity and team engagement, employees benefit from comprehensive training, generous discounts, and a supportive culture that fosters personal and professional advancement. Located in the UK & Ireland, KIKO Milano offers a dynamic workplace where creativity and commercial success go hand in hand, making it an ideal choice for those seeking a rewarding career in beauty retail.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in London
✨Tip Number 1
Get to know the company inside out! Research KIKO Milano's values, products, and recent news. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Store Manager and be ready to share specific examples of your leadership skills.
✨Tip Number 3
Dress to impress! As a Store Manager, you'll be a brand ambassador, so make sure your outfit reflects KIKO Milano's style. Looking the part can boost your confidence and leave a great first impression.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Store Manager in London
Some tips for your application 🫡
Show Your Passion for Beauty:When writing your application, let your love for beauty and trends shine through! Share specific examples of how you've delivered standout customer experiences in the past. We want to see that you're not just a manager, but a true brand ambassador.
Highlight Your Leadership Skills:Make sure to emphasise your experience in leading diverse teams. Talk about how you've inspired and developed talent in previous roles. We’re looking for someone who can build an engaged, high-performing team, so show us how you’ve done it before!
Be Data-Driven:Since commercial ownership is key, don’t shy away from discussing your experience with KPIs and data analysis. Share how you've used insights to drive performance and make agile decisions. We love candidates who can blend creativity with commercial precision!
Tailor Your Application:Take the time to tailor your application specifically for KIKO Milano. Mention our values and how they align with your own. Remember, applying through our website is the best way to ensure your application gets noticed!
How to prepare for a job interview at KIKO MILANO
✨Know Your Numbers
As a Store Manager, you'll need to be on top of your store's KPIs. Before the interview, brush up on key metrics like sales, conversion rates, and customer satisfaction scores. Be ready to discuss how you've used data in the past to drive performance and make informed decisions.
✨Showcase Your Leadership Style
KIKO Milano is looking for a confident leader who can inspire a diverse team. Prepare examples of how you've built and developed high-performing teams in previous roles. Highlight your coaching approach and how you foster a culture of accountability and engagement.
✨Understand the Brand
Familiarise yourself with KIKO Milano’s products, values, and customer experience philosophy. Be prepared to discuss how you would embody the brand as a leader and enhance the customer journey. Showing genuine passion for beauty and trends will set you apart.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenges. Think of scenarios where you've improved customer experiences or managed operational issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
