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- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive store performance.
- Company: Join KIKO Milano, a vibrant beauty brand with a focus on inclusivity and excellence.
- Benefits: Enjoy 28 days holiday, 50% staff discount, and ongoing training opportunities.
- Other info: Great career growth potential and a supportive culture focused on talent development.
- Why this job: Be a key player in a fast-paced environment where your leadership makes a real impact.
- Qualifications: 5+ years in retail management, passionate about beauty and customer service.
The predicted salary is between 35000 - 45000 ÂŁ per year.
As a Store Manager at KIKO Milano, you are the commercial and cultural leader of a UK & Ireland retail business. You will own the performance of your store end‑to‑end, acting as a brand ambassador while leading a diverse, high‑performing team in a fast‑paced, customer‑first environment.
Your Mission
To deliver profitable growth and brand excellence by building an engaged, high‑performing team, delivering an outstanding customer journey and executing KIKO Milano’s strategy with commercial precision and creative energy.
Key Responsibilities
- People Leadership & Talent Excellence
- Build, inspire and retain a high‑performing, inclusive team with strong engagement, accountability and pride in the brand.
- Own the full talent lifecycle: recruitment, onboarding, development, succession planning and retention.
- Develop leaders at all levels through coaching and reviews, while fostering a culture of accountability where individuals take ownership of their performance and behaviours.
- Create a strong internal talent pipeline by identifying and accelerating future leaders.
- Embed a culture of continuous learning through product knowledge, artistry, service and selling excellence (including BeKIKO and Retail Trainer partnerships).
- Plan rotas, payroll and annual leave effectively, balancing commercial needs with wellbeing and compliance.
- Ensure full adherence to UK & Ireland employment legislation, equality & diversity standards and best‑practice people processes.
- Customer Experience & Brand Leadership
- Be a visible, hands‑on leader on the shop floor, setting the standard for service, selling and professionalism.
- Deliver a consistent, premium and inclusive KIKO Milano customer journey that drives conversion, loyalty and advocacy.
- Translate mystery shopping, insights, feedback into clear actions that improve performance.
- Ensure expert product storytelling, flawless make‑up application standards and confident selling behaviours across the team.
- Champion personalisation, accessibility and authenticity in every customer interaction.
- Commercial Ownership & Business Performance
- Take full accountability for all store KPIs, including Sales, Conversion, ATV, UPT, LFL growth, Shrinkage and Productivity, ensuring labour cost budgets are met and effectively managed.
- Analyse weekly and monthly performance, identifying opportunities and risks, and executing agile action plans.
- Deliver annual budgets and quarterly business plans aligned with regional and brand strategy.
- Maximise trading opportunities through strong floor leadership, peak‑time planning and local market insight.
- Share competitor intelligence, customer trends and commercial insights relevant to the UK & Ireland Market.
- Operational, Brand & Compliance Excellence
- Ensure adherence and execution of KIKO Milano policies, procedures and the KIKO Store Book.
- Deliver high-impact execution of promotions, product launches and Retail Excellence.
- Maintain exceptional stock control, loss prevention and back‑of‑house organisation.
- Ensure health & safety, security and operational standards are consistently met and audit‑ready.
- Drive operational efficiency through strong routines, prioritisation and effective delegation.
What Success Looks Like
- Strong and consistent delivery of sales and profit targets
- High customer satisfaction and mystery shop results
- Low attrition and high team engagement
- A clear succession plan and internal talent pipeline
- A store recognised as a benchmark for brand, service and execution
What’s in it for you?
- 28 days’ holiday including Bank Holidays
- Enjoy a 50% staff discount on KIKO MILANO products
- Free allocation of KIKO MILANO products as part of your employee benefits
- 5% employer pension contribution
- Access to YuLife, our Employee Assistance Programme supporting wellbeing, fitness, and financial health
- Monthly bonus scheme to reward performance and results
- Ongoing training and career development within KIKO MILANO
- Maternity and paternity bonus
- Employee referral scheme with rewards for recommending great talent
Proven experience as a Store Manager or senior retail leader in a fast‑paced, customer‑focused environment (beauty, fashion or premium retail preferred) - minimum 5 years. A confident, emotionally intelligent leader with a coaching mindset. Commercially astute and comfortable using data to drive decision. Passionate about beauty, trends and delivering standout customer experiences. Resilient, agile and confident leading teams through change.
Store Manager in Liverpool employer: KIKO MILANO
Contact Detail:
KIKO MILANO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager in Liverpool
✨Tip Number 1
Get to know the company inside out! Research KIKO Milano's values, products, and recent news. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with leading a high-performing team and delivering exceptional customer experiences.
✨Tip Number 3
Show your personality! Be authentic and let your passion for beauty and retail shine through. Remember, they want to see the real you and how you'd fit into their vibrant team culture.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Store Manager in Liverpool
Some tips for your application 🫡
Show Your Passion for Beauty: When writing your application, let your love for beauty and trends shine through! Share specific examples of how you've delivered standout customer experiences in the past. We want to see that you're not just a fit for the role, but that you're genuinely excited about being part of the KIKO Milano family.
Highlight Your Leadership Skills: As a Store Manager, you'll be leading a diverse team, so make sure to showcase your people leadership skills in your application. Talk about how you've inspired and developed teams in previous roles. We’re looking for someone who can build an engaged, high-performing team, so don’t hold back!
Be Data-Driven: We love a candidate who can use data to drive decisions! In your application, mention any experience you have with analysing performance metrics and how you've used that information to improve business outcomes. This will show us that you’re commercially astute and ready to take ownership of store KPIs.
Apply Through Our Website: Ready to take the plunge? Make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about KIKO Milano and what we stand for!
How to prepare for a job interview at KIKO MILANO
✨Know Your Numbers
As a Store Manager, you'll need to be comfortable with KPIs. Brush up on your understanding of sales metrics, conversion rates, and customer satisfaction scores. Be ready to discuss how you've used data in the past to drive performance and make decisions.
✨Showcase Your Leadership Style
Prepare to talk about your approach to people leadership. Think of examples where you've built and inspired high-performing teams. Highlight your coaching mindset and how you've developed talent within your team, as this is crucial for KIKO Milano's culture.
✨Demonstrate Customer-Centric Thinking
KIKO Milano values an outstanding customer journey. Be prepared to share specific instances where you've enhanced customer experiences or resolved issues effectively. Show your passion for beauty and trends, and how that translates into creating memorable interactions.
✨Be Ready for Scenario Questions
Expect situational questions that assess your problem-solving skills and operational excellence. Think about challenges you've faced in previous roles and how you navigated them. This will demonstrate your resilience and agility in a fast-paced environment.