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- Tasks: Lead the team to enhance customer experience and drive sales in a vibrant beauty retail environment.
- Company: Join KIKO, a dynamic beauty brand known for its innovative products and customer-centric approach.
- Benefits: Enjoy flexible working hours, training opportunities, and a fun, creative work atmosphere.
- Why this job: Be part of a passionate team, make an impact on customer satisfaction, and grow your beauty expertise.
- Qualifications: 1-2 years in beauty or fashion, strong product knowledge, and excellent communication skills required.
- Other info: Opportunity to become a 'Beauty Tutor' and train fellow team members.
The predicted salary is between 24000 - 36000 £ per year.
The Key Holder (Beauty Advisor) is our KIKO Ambassador and assists the Store Manager to drive customer experience, sales, and business KPIs for the store in line with the KIKO Brand Strategy by leading and coaching the team. Takes full accountability for the store in the absence of a Store Manager, Assistant Manager, and/or Supervisor.
MAIN RESPONSIBILITIES
- PEOPLE MANAGEMENT
- Support the team to deliver the customer experience and business-related goals
- CUSTOMER EXPERIENCE / BUSINESS MANAGEMENT
- Open and/or close the store as per the defined business processes
- Ensure correct operational procedures are followed in the absence of a manager
- Check and respond (where required) on any store email communication
- Drive the store performance (sales target) in the absence of a manager
- Deliver outstanding service by engaging, connecting, and servicing all visitors with the right behaviour (attitude, outfit, and make-up look in line with KIKO standards)
- Deliver business goals as defined with the Store Manager (Customer Experience, Sales, KPIs)
- Satisfy Customer’s needs with cross-selling products
- Complete all BeKIKO dossiers, quizzes, and training elements
- Update Management with any issues that require solving to deliver the highest Customer experience and KPI results (e.g., Trends, Stock, Housekeeping)
- Opportunities to undertake responsibilities as a ‘Beauty Tutor’ to assist in training the store team
- Communicate with the relevant Area Manager and/or UK Director regarding store incidents
- PROCEDURES & POLICIES EXECUTION
- Guarantee compliance with store procedures (KIKO STORE BOOK)
- Follow correct processes for issuing and cashing store till floats
- Ensure weekly communications and actions are executed as per guidelines
- Maintain store compliance with all KIKO standards
- Ensure standards and procedures are followed as defined in the KIKO STORE BOOK and explained by the Store Manager
- Contribute to maintaining qualitative standards in store image (layout, merchandising, housekeeping) and customer care
- Stay updated on market trends
MINIMUM REQUIREMENTS
- Minimum 1-2 years of experience in a similar role in Fashion or Beauty
- Strong knowledge of beauty products and trends
- Excellent communication and customer service skills
- Ability to work in a fast-paced retail environment
- Full flexibility to work evenings, weekends, and holidays
- Proven ability to meet sales targets
- Experience in conducting product demonstrations and applying makeup
- Knowledge of skincare routines and techniques
- Ability to maintain a clean and organized work area
Keyholder (Beauty Advisor) employer: KIKO MILANO
Contact Detail:
KIKO MILANO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Keyholder (Beauty Advisor)
✨Tip Number 1
Familiarise yourself with KIKO's brand values and product range. Understanding their unique selling points will help you engage customers effectively and demonstrate your passion for the brand during interviews.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experiences where you've successfully managed a team or driven sales. Highlighting these experiences can set you apart as a candidate who can step up in the absence of a manager.
✨Tip Number 3
Prepare to discuss how you would handle customer service challenges. Think of specific examples from your past roles where you turned a negative experience into a positive one, as this demonstrates your problem-solving abilities.
✨Tip Number 4
Stay updated on current beauty trends and products. Being knowledgeable about the latest in beauty will not only impress your interviewers but also show that you're committed to providing excellent customer service.
We think you need these skills to ace Keyholder (Beauty Advisor)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the beauty or fashion industry. Emphasise any roles where you have managed teams, driven sales, or enhanced customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for beauty products and customer service. Mention specific examples of how you've met sales targets or improved customer satisfaction in previous roles.
Showcase Your Knowledge: Demonstrate your understanding of current beauty trends and products in your application. This could be through mentioning specific brands or techniques you are familiar with, which aligns with KIKO's standards.
Highlight Flexibility: Since the role requires full flexibility, make sure to mention your availability for evenings, weekends, and holidays. This shows your commitment and readiness to meet the demands of the job.
How to prepare for a job interview at KIKO MILANO
✨Show Your Passion for Beauty
Make sure to express your enthusiasm for beauty products and trends during the interview. Share personal experiences or stories that highlight your knowledge and love for the industry, as this will resonate well with the hiring team.
✨Demonstrate Leadership Skills
Since the role involves supporting and coaching a team, be prepared to discuss your previous leadership experiences. Provide examples of how you've motivated others and driven performance in a retail environment.
✨Understand KIKO's Brand Values
Familiarise yourself with KIKO's brand strategy and values before the interview. This will help you align your answers with what the company stands for and show that you're a good fit for their culture.
✨Prepare for Customer Scenarios
Think about potential customer service scenarios you might face in the role. Be ready to discuss how you would handle difficult situations or exceed customer expectations, showcasing your problem-solving skills and commitment to excellent service.
